Fallers Jewellers Reviews 657

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting their beauty and authenticity. Many consumers also commend the efficient and prompt delivery service, noting that items arrive quickly and are always well-packaged, often with luxurious gift wrapping and presentation. The service is frequently described as excellent, with people appreciating the helpful and accommodating staff who go above and beyond to ensure satisfaction. However, some customers also noted issues with delivery, mentioning instances where packages were left unattended without notification. Additionally, a few people were dissatisfied when promotional items were not included with their orders, leading to disappointment.

What people talk about most

Product

Reviewers mention positive feedback about product quality and presentation. Customers frequently praise the... See more

Service

Clients share positive opinions on service, consistently highlighting its speed, efficiency, and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

People report positive experiences with quality. Customers praise the excellent quality of items like... See more

Based on these reviews

Rated 5 out of 5 stars

Bought a beautiful inexpensive watch for a holy communion gift. Arrived within days. Very well packaged and came in a lovely presentation box and a little gift bag. Very happy with my purchase. The wa... See more

Company replied

Rated 5 out of 5 stars

I phoned to say I'd made a mistake with the order. I got through to online orders, have to say, I ended up buying extra, the lady was so lovely and accomdating. It felt like such a personal service an... See more

Company replied

Rated 5 out of 5 stars

This company goes far above and beyond other to lead the way in customer service and what shopping local is Al about I forgot to o add a item to my delivery next day email to get it added on but... See more

Rated 5 out of 5 stars

Do not hesitate if you’re considering a purchase from Fallers. Customer service is exemplary, I made a huge mistake with my order; they were so gracious, it was sorted out and all is well. I was looki... See more

Company replied

Rated 5 out of 5 stars

I ordered the opal sterling silver claddagh to celebrate my Irish grandma and I'm in love with it. It fits perfectly and the order process was smooth, it came even faster than I anticipated. The ring... See more

Rated 5 out of 5 stars

It was my second time purchasing from Fallers Jewellery, online. Both my watches came in good condidition. I love that they even send a beautiful paperbag i would have gotten if i purchased in per... See more

Company replied

Rated 5 out of 5 stars

There was a problem with payment accidentally being taken twice and Fallers sorted this out promptly. The bracelet I ordered for my daughter came very quickly before Christmas and was beautifully wra... See more

Rated 5 out of 5 stars

This was a 30 th wedding anniversary gift for my wife she is over the moon with this beautiful gift ,so thank you Fallers jewellers for allowing me to find this wonderful gift. I bought our engage... See more

Company replied

Rated 5 out of 5 stars

Faller’s are everything that’s right about internet purchases. Items fit the description, prompt delivery and good communication. You’re not over charged for shipping and items arrive when they shoul... See more

Company replied

Rated 5 out of 5 stars

First class personal service, even through an online order. Spoke with Jessica in their Mail Order dept. She was fantastic! Helpful and nothing was too much trouble. She was a credit to the company an... See more

Rated 5 out of 5 stars

First class service from start to finish. Customer support for online purchase was incredibly friendly, accommodating and helpful - went above and beyond and nothing was too much trouble - I could... See more

Rated 5 out of 5 stars

Great jewellery shop fast efficient and very safe online shopping..Delivery was extremely quick. Absolutely would recommend this shop for online shopping 🛍 prices very competitive. Had everything i w... See more

Rated 5 out of 5 stars

Amazing customer service. Ring size initially ordered was not available, got a call from Customer Team (I'm in the UK), and offered several options. Ended up going for a different size, and ring arri... See more

Company replied

Rated 5 out of 5 stars

Excellent service. Did a click and collect as I forgot to order for a special occasion in time. Rang & explained situation after I put through online order, by the time I got off the phone my order wa... See more

Company replied

Rated 5 out of 5 stars

I ordered a nomination bracelet and charms for my daughter birthday. The package came 2 days after ordering. It was beautifully wrapped . My daughter was thrilled. Will order some more charms for Chri... See more

Company replied

Rated 5 out of 5 stars

Lovely selection of Nomination Charms which is what brought me to Fallers Website. Jewellery came well packaged and arrived with a lovely Postcard with their shopfront on it . Delivery was within the... See more

Company replied

Rated 5 out of 5 stars

Great quick service & delivery across to the other side of the world. A special tradition in our family giving Claddagh ring & can only buy from one place after living in Galway!

Company replied

Rated 5 out of 5 stars

I am absolutely delighted with my Irish History bangle. I wear it every day. I had a problem with my payment (my fault) but Jessica at online sales sorted it out quickly and with kindness. I will defi... See more

Company replied

Rated 5 out of 5 stars

Fallers were absolutely wonderful. They reached out to me in advance to help coordinate matching Claddagh rings for my daughter and me for her 21st birthday. Their team were so helpful and friendly,... See more

Company replied

Rated 5 out of 5 stars

Great service! I ordered online with no hassle. The items arrived quickly and gift wrapped. Quality jewellery and packaging. Will definitely be ordering again. I would highly recommend Fallers.

Company replied

Rated 5 out of 5 stars

Been getting claddagh rings from Fallers for many,many years, it's a right of passage in our family from teenage to adult, wouldn't go anywhere else, great speedy service too

Company replied

Rated 5 out of 5 stars

Great service and jewelry with fast delivery Also reasonable prices. Been buying from Fallers ever since we bought our Claddagh wedding rings in Galway on a vacation to Ireland in the 1990's

Company replied

Rated 1 out of 5 stars

Ordered a birthday present a month ago, and still not arrived. Have tried to contact and heard nothing back.

Company replied

Rated 1 out of 5 stars

Several emails sent after purchase. None were replied to 👍poor customer service.

Rated 5 out of 5 stars

Found the gift I require easily as this site is presented so accessibly. The order arrived promptly and included a gift bag for presentation. Good choice of jewellery and have since recommended this s... See more

Company replied

Rated 5 out of 5 stars

Great service, I’m based in the UK and I didn’t expect to get my parcel in time for Christmas as I had left it so late. Not only did I receive it before but had a couple of days grace, it took all th... See more

Rated 5 out of 5 stars

Prompt and professional service. Purchased a ring for my Mum’s birthday, the product was perfect and the item arrived quickly and beautifully wrapped. Highly recommend Fallers!

Company replied

Rated 5 out of 5 stars

I live in the West Midlands and ordered a watch on 28 December 2025 and received it on 2 January 2026. The service I received was impeccable and the watch packaged beautifully not to mention securel... See more

Rated 5 out of 5 stars

Customer service excellent. I bought a claddah ring for my wedding in July this year and came fast and it fits really well like a glove. Really happy with purchase !

Rated 5 out of 5 stars

A beautiful shop, With a fabulous selection of items. Parcel wrapped so well. Speedy delivery. I would highly recommend this store.

Rated 5 out of 5 stars

Excellent quick delivery. Extremely well packaged and nice gift wrapping. Had a watch that was out of stock everywhere else. Would definitely recommend

Company replied

Rated 5 out of 5 stars

Everything from ordering to receiving my swatch watch was perfect. I'm actually writing this from my hospital bed while I can.i ❤️ Everything about it.

Company replied

Rated 5 out of 5 stars

The ring itself was lovely and amazing quality and to top it off it came with a stunning bag info about the rings history and a ring sizer very happy with my order

Rated 2 out of 5 stars

Nothing to say about the watch but we weren’t at home nobody called me or sent email they simply left the package at the entrance hall of the building nothing good for a 500€ watch!!!

Rated 5 out of 5 stars

I have been a customer of Fallers for 50 years. It is a friendly, knowledgeable company that takes time and care in meeting the needs of its customers. Quality goods are delivered efficiently with... See more

Company replied

Rated 5 out of 5 stars

Always a great service with Fallers. Very quick delivery and a great variety to choose from within all price ranges. I find fallers exceptionally good for last minute gift ideas.

Company replied

Rated 5 out of 5 stars

The most amazing service . Real good old fashioned Galway friendliness that is lost these days . I highly recommend Fallers , they went over and above to help me . Thank you so much . I am a very happ... See more

Company replied

Rated 5 out of 5 stars

I have shopped both in person and online and the service has always been brilliant. I would have no hesitation in recommending them and will certainly be visiting the shop again.

Company replied

Rated 5 out of 5 stars

Excellent service. I ordered a ring it came on time and the way it was packaged was Exceptional. I will purchase from this jewellers again.

Rated 5 out of 5 stars

Packaging was so pretty and packed really well to protect products. Products were absolutely stunning and a fantastic Christmas gift

Rated 5 out of 5 stars

Delivered all the way to America very quickly! Packaged with lots of care! Absolutely stunning ring well worth the cost! Planning to buy from this company again!

Company replied

Rated 5 out of 5 stars

Gorgeous ring. Beautifully presented and a lovely gift box and bag. Will definitely purchase again. Great customer service.

Company replied

Rated 5 out of 5 stars

Fallers Jewellers go above and beyond and they constantly update you with the progress of your order. I would definitely buy again . Thank you

Company replied

Rated 5 out of 5 stars

Great online ordering system. Really quick delivery to the UK 2nd time shopping on line with Fallers online.

Company replied

Rated 1 out of 5 stars

We did not receive anything, we contacted your company and they correctly answered and offered refund, but we’d rather have the item we ordered

Company replied

Rated 5 out of 5 stars

Easy to navigate website, great range of products. Pricing good. Ordered on Friday morning, delivery on Saturday. Excellent service.

Rated 5 out of 5 stars

Being from Galway, lost my claddagh ring years ago and treated myself to a new one this year, absolutely beautiful 💚

Company replied

Rated 5 out of 5 stars

Excellent service, amazing ring absolutely stunning and so beautifully packaged and super fast delivery My daughter will cherish for many years to come I’m sure!

Rated 5 out of 5 stars

I always have a great experience when I purchase from Fallers Jewellers. Thank You, John MacKay

Company replied

Rated 5 out of 5 stars

Quick delivery & when it arrive it was gift wrapped & also came with a gift bag excellent service

Company replied

Rated 1 out of 5 stars

I purchased 2 charms on 14/10/25 Order No 150684. There was an offer from Nomination for a FREE BRACELET TO ANYONE THAT BOUGHT ITEMS WITHIN 09/10/25 TO 29/10/25 OVER 69 EUROS SOO I ASSUMED THIS WOUL... See more

Company replied

Rated 5 out of 5 stars

Impeccable service from start to finish. They don’t make businesses like this anymore!

Company replied

Rated 5 out of 5 stars

Beautiful earrings and a great price. Fallers delivered in time and all gift wrapped. Very pleased with my purchase and service.


Company details

  1. Jewelry Store

Written by the company

Fallers Jewellers Since 1879. Family owned jewellery store in Galway, Ireland. Fallers are makers of the Claddagh ring. We deliver wide range of jewellery both precious and semi precious worldwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

657 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect and just as requested

Perfect and just as requested. I always use Fallers for the great service and quality of jewellery

20 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for your wonderful review! We’re delighted your order was perfect and appreciate your continued trust in Fallers.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Impeccable service from start to finish. They don’t make businesses like this anymore!

18 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you so much for your amazing review! We’re thrilled you enjoyed the service from start to finish and truly appreciate your kind words.

Rated 5 out of 5 stars

Great service and excellent products

Great service and excellent products

24 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for your kind review Kira! We’re delighted you’re happy with both our service and products.

Rated 5 out of 5 stars

Great service

Great service

23 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you Catherine! We’re glad you’re happy with our service and appreciate your support.

Rated 5 out of 5 stars

The most amazing service

The most amazing service . Real good old fashioned Galway friendliness that is lost these days . I highly recommend Fallers , they went over and above to help me . Thank you so much . I am a very happy customer .

19 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you so much for such a wonderful review Damien! We’re thrilled you felt well looked after. Your kind words mean a great deal to us and we truly appreciate the recommendation. We look forward to welcoming you again!

Rated 5 out of 5 stars

Gorgeous ring

Gorgeous ring. Beautifully presented and a lovely gift box and bag. Will definitely purchase again. Great customer service.

20 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you so much for your lovely review Paula! We’re delighted you’re happy with the ring, presentation and service. We truly appreciate your support and look forward to welcoming you back again.

Rated 3 out of 5 stars

My order never came

My order never came , spoke to a staff member who never got back to me , had to ring again another day another staff who looked into it , she then phoned back the item ordered was no longer in stock even though it was on your web site , Took another item i stead and was sent out to me , This staff was very helpful and kind on the phone thank u

15 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for your feedback Joyce. We’re very sorry for the inconvenience you experienced. We appreciate your patience and are glad to hear our team member was able to assist you kindly and get an alternative item sent out. Your feedback will help us improve and we truly value your understanding.

Rated 5 out of 5 stars

Brilliant

Excellent communication, item sent immediately, packaged beautifully

15 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for the wonderful review Noel! We’re delighted to hear you were happy with our services. We truly appreciate your support!

Rated 5 out of 5 stars

Christmas order

The process from ordering til delivery, was uncompicated, and prompt.

31 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for your kind feedback Deirdre! We’re glad to hear the ordering and delivery process was smooth and prompt. We appreciate your support and hope to serve you again.

Rated 5 out of 5 stars

This was a very easy process and the…

This was a very easy process and the online order was sent quickly.

3 November 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for your kind review Philip! We're thrilled to hear that the process was easy and that your order arrived quickly.

Rated 5 out of 5 stars

Prompt and professional

Prompt and professional service.
Purchased a ring for my Mum’s birthday, the product was perfect and the item arrived quickly and beautifully wrapped. Highly recommend Fallers!

30 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you so much for your lovely review Claire! We’re delighted to hear your mum loved her ring and that you were happy with our service. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Nomination bracelet

I ordered a nomination bracelet and charms for my daughter birthday. The package came 2 days after ordering. It was beautifully wrapped . My daughter was thrilled. Will order some more charms for Christmas. Would definitely recommend ordering from here.

28 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you for sharing your experience! We're so happy your daughter loved the bracelet and charms, and that the delivery was quick. Looking forward to helping you with those Christmas charms!

Rated 5 out of 5 stars

Quick excellent service.

Quick excellent service.
Exactly what we ordered.
Nice packaging.
Thank you very much!!!

13 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you so much! We’re thrilled everything was just as you expected and that you enjoyed the quick service and packaging. We really appreciate your support!

Rated 5 out of 5 stars

Beautiful jewellery as always

Beautiful jewellery as always, and quick delivery to the uk

22 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you Colin! We’re delighted you love the jewellery and that it reached you quickly in the UK. Your continued support means a lot!

Rated 5 out of 5 stars

Thank you so much

Thank you so much, everything was very easy and delivery was very fast

24 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you! We’re glad to hear everything was easy and that your order arrived quickly. We really appreciate your support!

Rated 5 out of 5 stars

Claddagh Ring

Really fast delivery, great price. Lovely little surprise with pin-badge.

24 October 2025
Fallers Jewellers logo

Reply from Fallers Jewellers

Thank you Madeleine! We’re delighted you enjoyed the fast delivery, great price and the little extra surprise!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look