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Fairstone Financial Inc. Reviews 

2,081
•
TrustScore 4 out of 5

3.9

Financial Institution
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Review summary

Created with AI, based on recent reviews

Evaluating 729 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their friendly, professional, and understanding approach, providing excellent support. Many found the service efficient and quick, especially when needing assistance with loans or financial difficulties. Exceptional customer service was frequently highlighted, noting the helpfulness and caring nature of agents. However, some customers noted concerns regarding pricing, specifically high interest rates on loans. People felt a significant portion of payments went towards interest, making principal reduction challenging. Conversely, a small portion felt customer service was poor, mentioning issues with getting help or negative staff attitudes.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Consumers find service to be positive, with many reviewers highlighting the quick, easy, and efficient loan... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the politeness,... See more

Payment

Reviewers mention ambiguous feedback about payment, with some finding the online payment process easy to... See more

Price

Customers consistently note negative experiences with price, primarily due to high interest rates, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

For a small debt consolidation loan it went very smooth.Soham was great in explaining all the details of the loan and made us feel very comfortable with our decision.

Rated 5 out of 5 stars

The staff at the Miramichi branch were outstanding. Very polite and courteous, helpful in every way. Explained everything step by step so no surprises. I would definitely use Fairstone again and wo... See more

Rated 5 out of 5 stars

Annick Charbonneau and Stephanie from Hawkesbury office worked with me as i got fraudulently scammed and had to change my banking info they were very understanding to my predicament and helped... See more

Rated 5 out of 5 stars

They were so easy to work with. Prompt answers to all.my questions and prompt in getting me access to the funds I needed. I would recommend them before any other lender. Staff was extremely friendly... See more

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Mortgage Lender

Written by the company

Fairstone Financial Inc. is a wholly owned subsidiary of Fairstone Bank of Canada. Together, the companies form a leading Canadian consumer lending group, offering credit cards and rewards programs, point-of-sale financing through merchant partners, automobile financing via dealerships, and unsecured and secured personal loans and mortgages online and at over 240 Fairstone branches coast to coast. -- La Financière Fairstone inc. est une filiale en propriété exclusive de la Banque Fairstone du Canada. Ensemble, les sociétés forment un important groupe canadien de prêts à la consommaton, offrant des cartes de crédit et des programmes de récompenses, du financement aux points de vente par l’intermédiaire de commerçants partenaires, du financement automobile par l’entremise de concessionnaires, ainsi que des prêts personnels et des hypothèques garantis et non garantis, tant en ligne que dans plus de 240 succursales Financière Fairstone partout au pays.

Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 51% of negative reviews

Typically replies within 1 week

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3.9

All reviews

(2,081)

939 reviews in the last 12 months

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Rated 5 out of 5 stars

Dont hesitate to apply

We have always had great experiences with Fairstone. The staff are professional, helpful and always friendly. The loan process is always made as quick and easy as possible. I have had more than one loan with Fairstone and they have always be easy to deal with. My own bank wouldn't help me out but Fairstone has always been there for us. If you need help and the traditional banks wont help dont hesitate to call Fairstone!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Good Company

I applied here in Fairstone and they help me with what I needed and even give me options just to help with my application.
Service and staffs are professional and helpful. I also recommend them to my friends in need like me. They also flexible to do changes in your payments depends on what you wanted and they will accommodate that.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and a seamless process

I had a fantastic experience with Fairstone Financial here in Kamloops BC. The staff was incredibly helpful, professional, and took the time to guide me through everything clearly. They made the entire process straightforward and stress-free. Highly recommend their services to anyone looking for a smooth and supportive financial experience

10 June 2026
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS COMPANY AND BE SAFE

Honestly everyone this is from experience dont even think about getting a loan from this company. Once you are in they will kill you with interest and we will think its temporary i can manage but trust me 34% interest you will be their slave and make no mistake if you miss they will have no mercy. They will talk to you as if they are your best buddy and you will hear so many promises and things like that. PLEASE STAY AWAY FROM THIS LOAN SHARKS

8 July 2026
Unprompted review
Rated 5 out of 5 stars

They were so easy to work with

They were so easy to work with. Prompt answers to all.my questions and prompt in getting me access to the funds I needed. I would recommend them before any other lender.
Staff was extremely friendly, polite and very customer focused

15 May 2026
Unprompted review

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