Fairleys Wines Reviews 

191
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and reliable delivery service, noting that fragile items always arrive securely packaged in protective boxes and in pristine condition. Consumers also appreciate the exceptionally helpful staff, the straightforward online ordering process, and an expansive selection of high quality products available. Some reviewers were not happy with occasional delivery delays, external courier miscommunication, or unexpected transport and label issues. Despite these minor setbacks, everyday buyers generally found that the dedicated support team always went out of their way to resolve transit problems and ensure total customer satisfaction.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting fast and prompt shipping times along... See more

Product

Clients share positive opinions on product quality, highlighting top quality wine and whiskey as well as a... See more

Order

Customers consistently note positive experiences with order, highlighting that the ordering process is simple... See more

Service

Reviewers highlight positive aspects of service, consistently praising the efficient systems and helpful... See more

Staff

Reviewers mention positive feedback about staff, highlighting helpful, knowledgeable, and friendly service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience. Easy to discuss one-to-one by phone. Said what they’d do, and did it. Can’t say fairer than that. Also resolved delivery issue, not of their doing, but nonetheless took responsibilit... See more

Rated 5 out of 5 stars

I have used Fairleys wine for my Christmas Port for the past 5 years. Ordering and payment is relatively simple and you can track your order through to delivery. The bottles are packaged really well... See more

Rated 5 out of 5 stars

Decided to buy a few bottles of wine as guests were coming to stay. I tried a couple of places for my choices but they weren’t stocked by local off licences. I looked at Fairley’s site and not only... See more

Rated 5 out of 5 stars

Easy to order, wild turkey honey liqueur, could not get it anywhere, bingo !! Farleys came through, quick dispatch average delivery by royal mail, thanks guys!! 😊


Company details

  1. Liquor Store

Written by the company

Fairleys Wines - Northern Ireland (NI) is a family business that specialize in Fine Wine, Vintage Port, Irish Whiskey, Scotch Malts, Bourbon, Vodka and Craft Gin.


Contact info

4.9

Excellent

TrustScore 5 out of 5

191 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(191)

45 reviews in the last 12 months

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Rated 5 out of 5 stars

I have ordered wine from Faileys a few…

I have ordered wine from Faileys a few times now and have found their service to be excellent.
My last order took under 24 hours from ordering to delivery, also they have been very helpfull when I have contacted them asking for information about a particular wine.
Definately will order more in the future.
C Dyell

2 May 2024
Unprompted review
Rated 5 out of 5 stars

Satisfied customer!

Promptly delivered and I had wanted a particular vintage of the wine ordered and that was selected from a mixed vintage of available stock - thanks - and well done Fairleys.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Huge Choice at Fairley’s

Huge range of whiskies at Fairley’s. Paul and Mark both really knowledgeable and can help you make the right choice of bottle for whatever occasion.
Choice of wines and beer is fantastic too and all at competitive prices.
Much rather support a local business and get the personal touch.

20 April 2024
Unprompted review
Rated 5 out of 5 stars

First class service

Must say I’ve just had my first order from Fairley and every part of the interaction has been first class, I definitely will be ordering again.

16 April 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Paul in the Brook street store greeted me warmly and was friendly right from the beginning. Ordering was fast and straightforward on the site with a prompt pick up allocated. Paul was also very enthusiastic and knowledgeable about the drink’s industry. I was in a hurry that day and hadn’t much time to look around the store but they had a massive selection of products.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Efficient service

The item I ordered was priced competitively and although it was sent by Royal Mail from Ireland to the UK, it arrived within 4 days in perfect condition.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Good prices

Good prices. Efficient delivery. Product tastes incredible. Will definitely use them again.

19 February 2024
Unprompted review
Rated 5 out of 5 stars

Great value and hands-on service!

Great value and hands-on service!

The team at Fairley's Wines are all extremely knowledgeable and will go out of their way to give great advice and help you to pick just the right wine. In addition to this, orders made online are shipped and delivered promptly and with a minimum of fuss. Overall a great experience and I look forward to shopping here again.

10 January 2024
Unprompted review

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