Fair for You Reviews 

19,486
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 812 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward application process and user-friendly website, noting that it is very simple to navigate and get quick decisions for household purchases. People also appreciate the genuinely helpful customer support team, alongside flexible payment options that provide much-needed relief and fit comfortably into tight household budgets. However, some customers also noted frustrating experiences involving unexpected payment processing delays, sudden application rejections after years of consistent use, and rigid financing decisions. A few individuals also mentioned communication hurdles, such as ignored emails and a lack of support availability during weekend hours when urgent help was needed.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently praising the straightforward and quick... See more

Service

Customers consistently note positive experiences with service, highlighting easy payment options, helpful... See more

Product

Reviewers mention positive feedback about product, highlighting the great range of household goods and... See more

Payment

Clients share positive opinions on payment options, highlighting that consumers can choose convenient payment... See more

Customer service

Consumers find customer service to be positive, highlighting quick, friendly responses and brilliant support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely amazing and for me a lifesaver! After my old washing machine broke down I was in a panic, wondering how I was going to afford this unexpected expense! I found fair for you and I can now spr... See more

Company replied

Rated 5 out of 5 stars

I have been with Fair4U for years now and cannot fault it. I would love to see more items on there. The whole experience from joining to ordering is really easy and the website is easy to navigate. Yo... See more

Company replied

Rated 5 out of 5 stars

Resolving issues and going above and beyond in finding resolutions for any problems that might occur. As a customer, I am truly grateful that this is an option for me. Improving one room at a time.... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of fairforyou for a few good years, and in my time with them I have found them very helpful and the goods they offer are of a high quality and a very good payment structure to w... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. also in
  3. Alternative Financial Service

About Fair for You

Written by the company

Unsurprisingly, being called ‘Fair for You’, we really care about fairness. We believe that people who are less well-off or whose financial circumstances are more difficult than most should not have to pay more for credit.

Fair for You helps you buy essential household products directly from our trusted retailers by providing you with fair, affordable finance. You apply for a loan from us, which we pay directly to the retailer of your chosen product when you complete your purchase.

Your product will come to you straight from the retailer, ensuring you get top quality products from well-known retailers like Whirlpool, along with all the delivery, installation, and aftercare support you’d expect.

With a Fair for You loan, you can choose how long you’d like to borrow for and how frequently you’d like to pay. You can pay weekly, fortnightly, four-weekly or monthly and borrow for as long or short a period as you like. You can even change your repayments if your circumstances change.

The shorter the loan period you choose the less interest you pay overall. We’re a bit different from other lenders, which means there are no charges or fees if you’d like to pay a bit extra towards your loan. The faster you pay, the less you pay.

You can pop over to the Fair for You website to find out more about our flexible finance options and how they may be able to help you: www.fairforyou.co.uk/how-it-works

Written by the company

Fair for You is your alternative to high cost weekly payment stores. We're a British-based, not-for-profit lending company, set up for the benefit for you and your family.
We understand that circumstances can change from day to day and that sometimes this is out of our customers control.
We don’t charge late fees and will work with you to rearrange a payment plan should you fall off track. We will not repossess your item/s if you’re finding it difficult to keep up with your payments or use bailiffs.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(19,486)

785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful never had any problems…

Very helpful never had any problems apart from a few it issues but other than that amazing ty

10 September 2026
Fair for You logo

Reply from Fair for You

Hi Amanda💜,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team 🥰

Rated 5 out of 5 stars

Quick easy loan

I was on facebook and I came across fair for you advert and I thought I would give it a go and see if I can get a card . I was shocked within a couple of minutes I got a reply to say I got accepted thank you .

9 September 2026
Fair for You logo

Reply from Fair for You

Hi Noureen🥰,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team 💜

Rated 5 out of 5 stars

Fantastic company

Fantastic company, really helpful. Applied on the Friday and was approved!! Item arrived on the Tuesday!

4 September 2026
Fair for You logo

Reply from Fair for You

Hi Yasmin,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Helpful never lets you down been with…

Helpful never lets you down been with you couple of years or more very happy with the service thankyou

8 September 2026
Fair for You logo

Reply from Fair for You

Hi Gillian,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Good customer service

Good customer service
App easy to use

9 January 2026
Fair for You logo

Reply from Fair for You

Hi Sharon,

Thank you so much for your kind words. We really appreciate your support! It’s great to hear you’ve had such a positive experience with us.

We’re always looking for customers to share their stories and testimonials, as it really helps other people who may not know about us feel more confident in choosing Fair For You. If this is something you’d be interested in getting involved in, please feel free to get in touch with us at marketing@fairforyou.co.uk, and we can talk you through what’s involved and what we can offer in return.

Thanks again for your support. It really does mean a lot to our team

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Really easy to use and no messing about…

Really easy to use and no messing about i will be recommending to others Thank you

27 August 2026
Fair for You logo

Reply from Fair for You

Hi Scott,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

I've been with Fair For You for years

I've been with Fair For You for years. I love the range they have and how affordable the repayments are.

25 August 2026
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Easy to apply

Easy to apply

21 August 2026
Fair for You logo

Reply from Fair for You

Hi Rachael,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Great service

Great service, abit high in price but does help for those who can't afford things out right

21 August 2026
Fair for You logo

Reply from Fair for You

Hi Sharon,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Amazing easy experience helps me out in…

Amazing easy experience helps me out in times in need

21 August 2026
Fair for You logo

Reply from Fair for You

Hi Melissa,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Quick credit check

Quick credit check. Didn't take long at all. Good service

24 August 2026
Fair for You logo

Reply from Fair for You

Hi Julie,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Just amazing company and so fast…

Just amazing company and so fast decided my account

23 August 2026
Fair for You logo

Reply from Fair for You

Hi Martin,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

I HAVE USED FAIR FOR YOU ON MANY…

I HAVE USED FAIR FOR YOU ON MANY OCCASSIONS NO PROBLEMS STAFF ARE GREAT KIND HELPFUL AND WOULD HIGHLY RECCOMEND PEOPLE TO USE FAIR FOR YOU ALWAYS!!!

22 August 2026
Fair for You logo

Reply from Fair for You

Hi Marco,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 4 out of 5 stars

User experience

User experience

19 August 2026
Fair for You logo

Reply from Fair for You

Hi,

Thank you for your 4-star review and for choosing Fair for You.

We’re pleased to hear that you had a positive experience with us. However, we’re always looking for ways to improve, and we would really like to understand what we could have done differently to make your experience worthy of a 5-star review.

If you would be happy to share any further feedback, please contact us at contactus@fairforyou.co.uk. We would really appreciate hearing from you, as your comments can help us continue to improve our service.

Thank you again for taking the time to leave us a review.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Quick disingenuous

Quick disingenuous

18 August 2026
Fair for You logo

Reply from Fair for You

Hi Deano,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

There there to help if you need…

There there to help if you need shopping ect as long as you pay it back and they give you a reasonable amount of time to pay back

21 August 2025
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Cause fair for you are great if you…

Cause fair for you are great if you need shopping or furniture. And you can't pay all together

21 August 2025
Fair for You logo

Reply from Fair for You

Hi Cheryl,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Was easy to apply and very quick…

Was easy to apply and very quick response.

18 August 2026
Fair for You logo

Reply from Fair for You

Hi,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 5 out of 5 stars

Getting a loan

They take the time to make getting a loan so easy

17 August 2026
Fair for You logo

Reply from Fair for You

Hi Heather,

Thanks so much for your kind words. We really appreciate it!

We’re always looking for customers to share their stories in more detail - it really helps other people who may not know us to feel more confident in choosing Fair for You. If you'd be happy to talk more about your experience, please email us at marketing@fairforyou.co.uk, and we'll explain what’s involved and what we offer in return.

Thanks again for your support. It really does mean a lot to our team.

Kind regards,

Customer Experience Team

Rated 3 out of 5 stars

Cant get into my account to check how…

Cant get into my account to check how much i have left on my shop card when I email i get no reply

17 August 2026
Unprompted review
Fair for You logo

Reply from Fair for You

Hi Susan,

Thank you for your review.

If you’re unable to remember your login details, please select “Forgotten password” on the login page. We’ll then send you an email with instructions to reset your password.

If you would like to check your balance, or if you’re having any difficulty resetting your password, please call us on 0333 433 0739. Our team will be happy to help and can provide your current balance over the phone.

Kind regards,

Customer Experience Team

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