FairFix Reviews 356

Fast, efficient & friendly service. Ty the engineer was very professional & super helpful. Fixed the problem quickly and gave good advice on preventative maintenance.
Next day appointments readily available with decent time slots. Also the price was excellent

I booked Fairfix to install a small water heater in my bathroom on the 19th April 2023. The engineer, Tye, seemed friendly and helpful and he came, installed it and I made the payment. The whole job took max 20min.
On the 6th of June I texted him saying that the water had gone colder and after a couple of messages back and forth, he said he would come and check to see if the filter might be partially blocked.
On the 9th June, I followed up and he said that "he had a reaction to something in his eye" so he couldn't come. He asked a few follow up questions and I left it as at that point the water was still warm (not super hot).
On the 22nd November I got in touch again and said that it had gone much worse.
This time he proceeded to tell me that "unless the pipework is leaking, it wouldn't be covered under the guarantee".

I contacted the manufacturer, who unlike Fairfix honoured the guarantee and sent me a new unit.

I called the office this week to ask about this 3 times guarantee visit. After speaking to someone, I was put on hold for a few minutes. Then she said that someone would call me back.
Surprise surprise- no one did.

In summary- a fixed price and "3 visit guarantee" is great, unless something goes actually wrong and you need to enforce it.

Will not be using them again to install anything.

Response: Thank you for your very generic response. I of course understand that your guarantee would not cover the actual unit. The manufacturer did not come and check the unit before sending me a new one free of charge, when I explained the situation to them, and because I had just bought it, they kindly sent me a new one.

I am curious to how you can be so sure that it had nothing to do with the pipes at all as you never checked? Also, why say that you are coming back in June and then refuse? Wasting my time.

Lastly, it's sad to see that you are telling a blatant lie. You did not try and call me back. I was in the office, where I had perfect signal, until 8pm that day and no one called.
I'm only writing this review so others can make an informed decision should they consider to use your services.

Tye as always very professional! :)
Thanks again.

Great service! The engineer was very professional, quick, and everything was transparent. Would definitely recommend.

Great customer service from Tye always. The team always keeps their appointments and are very responsive.

Chris was a great fella, very friendly, helpful, and great at giving me information and got the job done swiftly and efficiently. You won’t find better!

FairFix is awesome. Been using them for my boiler service for several years now, and they give consistently good service. They are prompt, quick, and efficient, and can answer any questions I have about my system. Highly-recommended!

Very pleasant person doing the job. Negative was over 2 hours after scheduled time and final cost to complete was high.

Brilliant service from ease of booking to communications up to arrival and then the service itself was exemplary. Ease and security of payment afterwards was brilliant. Thank you!

Honest, reliable and knowledgeable engineers who always do a proper job.

Amazing service.
Very quick to book, resolve and as the company name suggests, fair as well.
Really appreciated the team.

Great Service.
The engineer called a day earlier than requested to check the boiler and retuned the same day to carry out the repairs which was of great benefit to us.
Good overall price

I contacted a few companies for quotes to change my electric shower heater but went with Fairfix as they had the most reasonable price.
Ty went out of his way to assist and did a great job.
Would use again!

A Very nice engineer, teach me how to fix it step by step, very good!

The contractor communicated well, and completed the job quickly and efficiently. Thanks.

Fast response. Friendly and attentive and a rapid fix.

What a great idea!

It was my first time using Fairfix, great service all round. Found it very easy to book and knew exactly when the engineer was coming.

He was very punctual and explained the problems and gave me a few options to repair the different issues I had.

Tyrone was amazing as always, fixed my boiler, just had to wait for the part, but all warm again now

Fast on time no hidden charges Tyrone was helpful and work guaranteed for a year

good service, arrived on time and worked very efficiently.