Another 10 out of 10 for fantastic service from Jim, Jay and the rest of the crew from Fair Deal Music.Great advice for helping me choose the Blackstar Mini Beam guitar / bass combo. What an in... See more
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They went above and beyond Honestly. Very expensive piece of musical equipment that was sent 48hr service and got stuck somewhere in a UK DHL warehouse without showing any update. I was worrying sick... See more
I am a professional musicians and content creator so buying and selling gear is pretty much an everyday thing for me and I have to say, dealing with Fair Deal Music has always been so smooth, frie... See more
One of my favourite guitar shops. Friendly, knowledgeable service with a sense of humour, but they will also leave you to browse and play if that's what you prefer. Fair Deal have a great range of ne... See more
Company details
Written by the company
Fair Deal Music offer a competitive price on a wide range of Musical Instruments, Professional Audio Equipment and Music Accessories. We offer FREE delivery to UK Mainland and excellent customer service both online and in our Birmingham city centre flagship store.
Why Fair Deal Music?
Written by the company
- High Retail Standards
- We do our very best to stay at the top of the musical retail industry and our prices speak for themselves! Fair Deal Music is a music shop that stocks top brands at great prices and provides world class customer support.
- Helping Musicians Since 1987
- We are very proud to have a long history of great service and our customers can count on our experience.
- Expert Music Knowledge
- Fair Deal Music is the best place to come to with your questions about products. There is always an expert at hand when you call us!
- After-Sales Support
- We will continue to be here after you have made your purchase and we will resolve any issues that might arise as quickly as possible.
- What you see is what you pay
- The prices we advertise have tax included.
- Free UK Mainland Delivery
- We pack and send every item without additional cost to UK Mainland. Free shipping is not available if you are from overseas, but, in order of saving you as much as possible, we'll price you individually.
Satisfaction Guaranteed
30 days money back guarantee
Regardless of whether a product is faulty or not, you have 30 days after we deliver it where you can inspect it and cancel the purchase without any reason other than that you no longer want it.
Contact info
79-83 Holloway Head, B1 1QP, Birmingham, United Kingdom
- 0121 643 1685
- sales@fairdealmusic.co.uk
- fairdealmusic.co.uk
4.9
Excellent
7K reviews
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Replied to 71% of negative reviews
Typically replies within 1 week
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Guitar should have been checked
Fender Jim Adkins JA-90 guitar was delivered next day as promised. However, it looks like this guitar had been in the warehouse for a long time (it's serial number is 2023) . The protective plastic covering the pickups was extremely hard to remove and left an adhesive coating on the pickups. I removed it (it took a while) using isopropyl alcohol but I really shouldn't need to do this on a new guitar. The guitar should have been checked before being sent.
18 June 2026
Reply from Fair Deal Music
Thank you for your review and for taking the time to share your experience.
We're pleased to hear that your Fender Jim Adkins JA-90 arrived the next day as promised, but we're sorry to learn about the issue you encountered with the protective film on the pickups.
While the guitar was sold as a new instrument, it appears that the protective covering had adhered more strongly than expected during storage. We completely understand your frustration, particularly as you were expecting the guitar to be ready to enjoy straight out of the box. Although we're glad you were able to remove the residue, we agree that this should not have required additional effort on your part.
We take pride in our quality control procedures and will be reviewing this internally with our team to help ensure similar issues are identified and resolved before dispatch in the future.
Thank you again for bringing this to our attention and for your valued custom. We hope you're otherwise enjoying the guitar, and if there is anything further we can assist with, please don't hesitate to contact us directly.
Kind regards,
The Fair Deal Music Team
Great price for the guitar I wanted
Great price for the guitar I wanted was what made me look at Fair Deal, service was also good and payment/delivery hassle free, thanks.
10 June 2026
The website was very clear and easy to…
The website was very clear and easy to access. The bundle I bought was a very good price. Delivery was quick and everything is as described on the site. I have no complaints and am very happy with my purchase.
17 June 2026
Great experience.
It said next day delivery, and it was next day delivery. The Guitar was very well packaged, and no damage from transit.
The neck on my new Guitar took a few days to acclimatise, during which time I did have some concerns, but the customer support from Tariq and Tom was first class.
I'm very happy with my purchase, the price, and the fast delivery.
I will definitely buy from Fair Deal Music again.
11 June 2026
A great business to deal with
FDM is a great business to deal with. Mo is a very knowledgeable and helpful young man who is fully prepared to consider requests for exchanges as well as sales, and to offer the best deal possible. I have now dealt with FDM on several occasions and have always been delighted with the outcome.
16 June 2026
Great service from Fair Deal Music
Good experience from purchase to delivery. Purchased made via phone call with Tom who was excellent. Delivery actually arrived earlier than predicted time slot. Very happy with service.
16 June 2026
Very friendly and approachable
Very friendly and approachable
Price was very reasonable
14 June 2026
I visited Fairdeal on Saturday 13th…
I visited Fairdeal music on Saturday 13th June, I always get a professional and friendly service from the staff.
The questions I had got answered and the stage piano, PA system in stock …… Happy days!
I 100% recommend Fairdeal Music to any musician!
13 June 2026
Great company to deal with
Great company to deal with - knowledgeable, helpful and very fair. Wayne on keyboards knows his stuff!!
I thought PMT was good - they were! - but Fairdeal are quite possibly even better.
12 March 2026
very honest employees and good price for guitar
I had a very good experience buying my guitar, i bought it in store and they seem like a very honest, genuine bunch of lads.
Got a very fair price as well.
13 June 2026
Absolutely Awesome
I bought a used synthesiser last week. Not only was it like new but the price was phenomenal. The customer service delivered was amazing- really can’t fault- look forward to doing more business soon!
11 June 2026
Good stock. Good Delivery - strange sales pitch
We've historically gone to Guitar Guitar before and had exceptional service but this time we needed a drum kit and Fair Deal had more set up in store. I spoke to a really helpful guy on the phone and then went in the following weekend. They have a load of stock of guitars! Plus pianos, drums and accessories. However, I was really disappointed in the customer service. We were jumped on quite quickly but that was OK we weren't browsing we were there to buy. When I asked advice I was asked (tongue in cheek) how rich I was, skint, rich or filthy rich. Whilst probably meant as a cheeky comment I thought it was an inappropriate opener! He also wasn't the most knowledgeable on drums so we waited for the guy who was. I went over and asked him for some help but he was pretty blunt and nonchalant. Had I not needed to order one there and then and travelled 45 mins I would have gone elsewhere. A very different experience to our numerous purchases at guitar guitar.
21 May 2026
Reply from Fair Deal Music
Hi Sarah,
Thank you for taking the time to leave a review and for sharing your experience.
We're pleased to hear that you found our range of instruments impressive and that your initial phone conversation with our team was helpful. We work hard to offer a wide selection in-store, so it's great to know this was one of the reasons you chose to visit us.
We're sorry, however, that parts of your in-store experience didn't come across as positively as we would have liked. We aim to create a friendly and relaxed atmosphere, but we appreciate that humour doesn't always land the same way with everyone, and we understand how the comment you mentioned may have felt inappropriate from your perspective.
Having reviewed your visit, we know our team spent time discussing the available options with you, explaining the differences between suitable models to help you find one that matched your requirements and budget.
We also arranged additional value as part of your purchase and personally delivered the order rather than sending it via courier.
While we're pleased we could help in those ways, we're disappointed that the overall experience still left you feeling underwhelmed.
As a family-run independent music store, we genuinely value feedback like yours. It helps us reflect on how we communicate and ensure every customer feels welcomed, supported and confident in their purchase decisions.
Thank you again for your custom, and we hope we'll have the opportunity to provide you with a five-star experience in the future.
Kind regards,
The Fair Deal Music Team
Excellent service!
The staff were amazing, very friendly and helpful, as they always are. Would highly recommend using them!
21 May 2026
digital piano purchase…
A good detailed description of the instrument that I bought, advice on the correct stand to use and assistance in taking the purchase to a transporting vehicle
10 June 2026
Just really good service
Just really good service from ? Jay?, very helpful on the phone shipping out was excellent and no quibbles when I wanted to return an item.
10 June 2026
I’ve always had a fair deal and first…
I’ve always had a fair deal and first class service help and advice. Nothing is too much trouble for these guys.
9 June 2026
Thank you very much for the item
Thank you very much for the item. Great value. And an even better service from your staff. Much appreciated.
9 June 2026
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