Strings Direct Reviews 52,411

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, highlighting the availability of hard-to-find brands and the option to purchase single strings for customization. The service is frequently described as professional, efficient, and friendly, with many appreciating the knowledgeable staff. Reviewers also commend the fast and reliable delivery, often noting next-day arrivals and prompt responses to inquiries. However, some customers also noted issues with product quality, specifically mentioning receiving strings with corrosion or an unsatisfactory appearance. A few people experienced problems with order delivery, including missing packages or incorrect items being sent.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the fantastic quality of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and efficient... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent, professional, and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the fantastic quality products, noting that... See more

Order

Reviewers mention positive feedback about their orders. Many customers praise the fast and efficient order... See more

Based on these reviews

Rated 5 out of 5 stars

Thus latest offering if set of five nylon based banjo strings from E&O Mari is suited fir the failing players, because of the thick nylon. They are replacements for the lightweight, flexible Senorit... See more

Rated 5 out of 5 stars

I have reviewed Strings Direct far too many times! Always 5 stars, because? They offer one of the best string purchasing experiences ever! Great selection including 'hard to find' brands. OK prices ha... See more

Rated 5 out of 5 stars

I've been dealing with Strings Direct for 30ish years and its always a pleasant and effortless experience. The staff on the phone are always friendly, helpful and willing to swap and discuss ideas. Th... See more

Rated 5 out of 5 stars

I never write reviews but the customer service here was amazing, I had an issue with my order and sent an email (I didn't read that what I had bought was a pre-ordered version). I received a call with... See more

Rated 5 out of 5 stars

Broke a string and Strings Direct sent me a replacement set, not just the string I broke, a complete set, by return. I was annoyed that I broke a string and left a negative review blaming the packagi... See more

Rated 5 out of 5 stars

Can’t recommend enough - when my parcel was delivered to the wrong address and went missing, I emailed and they answered within a few minutes and offered to re-send the next day - the package arrived... See more

Rated 5 out of 5 stars

Ordered many times and always a good experience. This week I ordered a set of strings on Wednesday afternoon and they arrived Thursday. It's hard to be gushing about what they do, it's pre... See more

Rated 5 out of 5 stars

Blisteringly fast again, ordered a single string for a job, thinking it'd probably be a few days, and low and behold it showed up the next morning!

Rated 5 out of 5 stars

Always a professional service and fast delivery. Vast stock, you can find just about any set you'd need. I only buy frim strings direct

Rated 5 out of 5 stars

Very good range of strings. Its also possible to buy strings separately and top up supplies that way in case one breaks unexpectedly.

Rated 5 out of 5 stars

Always buy from Strings Direct. Brilliant service, very responsive, speedy. Quality products (none of yer fake strings here, thank you Mr Bez...) at a good price.

Rated 5 out of 5 stars

Consistently great service! The option to order single strings is perfect for customizing sets, and the staff have always provided knowledgeable, helpful advice when I've needed it.

Rated 5 out of 5 stars

Good website with plenty of choice from novice to expert. Quick delivery and no issues throughout buying experience. Definitely use them again

Rated 5 out of 5 stars

As a complete novice I found the site to be most informative, purchased a few Sets of strings which I am pleased , with delivery was quick and safe

Rated 5 out of 5 stars

I needed a new set of bass strings urgently. I selected my favourite make, payed ‘Strings Direct’ on line and they were delivered to me next day.

Rated 5 out of 5 stars

Staff that know what they’re talking about and answer politely without patronising. Pricing is always fair.

Rated 5 out of 5 stars

wanted a Head Gravity Pro 2025 model... good price, quick shipping! just wish the tensions were available nearer 40lbs, as I had to have it restrung

Rated 5 out of 5 stars

I always receive excellent service here. The ability to order single strings is incredibly helpful for customizing sets, and the staff have always been knowledgeable and helpful whenever I've spoken w... See more

Rated 5 out of 5 stars

Such a great selection of strings and picks - especially if like me, you're looking for something a little out of the ordinary.

Rated 5 out of 5 stars

Very fast and efficient service. Friendly helpful staff if you ever need to call them. Very competitive prices.

Rated 5 out of 5 stars

The strings were swiftly delivered in excellent condition, neatly enclosed within their cardboard packaging. Everything was as expected.

Rated 1 out of 5 stars

My package wasnt delivered at all. I order it in early september and it still hasnt arrived

Rated 5 out of 5 stars

First class service, delivery on time.i asked if they could get me something not on their website, they did, and it arrived very soon after. Can’t fault them.

Rated 5 out of 5 stars

fast and easy website to navigate and also delighted to support a family firm. A great choice of strings and good prices

Rated 5 out of 5 stars

As usual real professional and friendly service I received the new strings , today , Thanks Phil , Ian Bundell

Rated 5 out of 5 stars

Always happy to order some quirky combinations of gauges, it arrives reliably and it’s such a nice and unique service…

Rated 5 out of 5 stars

Great service as ever - easy to order, quick despatch (and therefore receipt).

Rated 5 out of 5 stars

Easy ordering, great value and wide variety. Very prompt delivery, highly recommend

Rated 5 out of 5 stars

Very many thanks. When delivered, the product was exactly as described, and it arrived safely and quickly.

Rated 5 out of 5 stars

I’ve been using Strings Direct for ages. Fast and reliable. I’ve no need to look elsewhere.

Rated 5 out of 5 stars

Having mistakenly bought 4 sets ( ! ) of counterfeit Ernie Ball strings for my Electric guitars from a Chinese retail website, I was determined to find a UK supplier of the genuine article. Unfort... See more

Rated 5 out of 5 stars

My order was promptly delivered and I received exactly what I ordered. So all 5 stars from me.

Rated 1 out of 5 stars

I've been reluctant to leave a negative review because I have always had good experiences with this company in past purchases. Customer service is fast, shipping is fast and they have great produ... See more

Rated 5 out of 5 stars

Very helpful. speedy delivery. No problems. Happy to buy again.

Rated 5 out of 5 stars

Thank you so much for the strings Phil And thank you for your kind words I will never buy strings from any where else Strings direct are the best in the UK

Rated 5 out of 5 stars

Great range to look through. I got exactly what I ordered and fast ish, delivery.

Rated 5 out of 5 stars

Good quality product, delivered promptly at a really good price.

Rated 5 out of 5 stars

Great guys to deal with, Legacy strings are really good and a fair price.


Company details

  1. Music Store
  2. Audio Visual Equipment Supplier
  3. Guitar Store
  4. Musical Instrument Repair Shop
  5. Musical Instrument Store
  6. Stringed instrument maker

About Strings Direct

Written by the company

Strings Direct has been supplying musicians since '97. Our team is built around guitar players and string fanatics, and is on a mission to help you discover your favourite set of strings from the widest range of acoustic, electric, and bass guitar strings anywhere in the UK.

We pride ourselves on delivering the absolute best service and goods to our customers which we’re grateful to see reflected in the reviews you can read here. Visit our store now with the links below. See you on the other side!


Contact info

4.9

Excellent

TrustScore 5 out of 5

52K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

I've been reluctant to leave a negative…

I've been reluctant to leave a negative review because I have always had good experiences with this company in past purchases. Customer service is fast, shipping is fast and they have great products and great prices.
The reason I'm having to write this is due to a recent purchase of D'Addario strings. They came corroded/tarnished and I have to give credit to Strings Direct, I contacted them and the same day (maybe the day after) they apologised sincerely and sent a new set out and contacted D'Addario to let them know about the issue.
Unfortunately, the replacement set they sent to me had the exact same issue. I sent photos of the corrosion and haven't heard anything back.
It's a shame because I know that these things can happen and most of the time, string corrosion is a problem that originates at the factory as they come in sealed bags. I'm not sure if the strings are old or had been kept in a suboptimal environment but either way, I am disappointed in the silence since contacting about the replacement set.
I did say that I was going to leave them on my guitar because I hate restringing and I honestly don't like hassling people but I'm writing this because the strings aren't cheap. They're half rounds which are typically more expensive and I do mostly blame D'Addario for the damaged strings, I just wonder if Strings Direct have bad batches of strings, I'm not sure.
They are a great company and I hate to write a review like this.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Great service, very helpful staff and fantastic quality products. I have been a customer for many years and I will carry on with this company. Thanks a million. Peter J Chadwick.

3 November 2025
Rated 5 out of 5 stars

Update

Update. Straight in touch and sent replacement set out as think it’s just a case of wrong strings in wrong packet by mistake. Customer service 10/10 and will always use elixir strings and strings direct after such prompt customer service and new strings sent out too return wrong ones 👌🙏

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Genuine Brands,Good Prices, Fast delivery

Having mistakenly bought 4 sets ( ! ) of counterfeit Ernie Ball strings for my Electric guitars from a Chinese retail website, I was determined to find a UK supplier of the genuine article.
Unfortunately, many people selling strings online are, I suspect, buying these strings from abroad and probably from the same websites from which I purchased counterfeits.
I researched and found Strings Direct to be well thought of in reviews, and from the feel and look of their website, reputable.
They are also useful because i am able to buy individual strings to make up the combination of gauges that I like on my guitars, which is half of a 0.09 set and a 0.10 set.
The whole buying process online is very easy, prices very good/competitive and turnaround is very fast.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough - when my parcel was delivered to the wrong address and went missing, I emailed and they answered within a few minutes and offered to re-send the next day - the package arrived within 2 days! Fantastic customer service

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer service

I never write reviews but the customer service here was amazing, I had an issue with my order and sent an email (I didn't read that what I had bought was a pre-ordered version). I received a call within 10 minutes of my email to sort out any issues and change my order to be sent out straight away. Best customer service I've ever had.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

I have reviewed Strings Direct far too…

I have reviewed Strings Direct far too many times! Always 5 stars, because? They offer one of the best string purchasing experiences ever! Great selection including 'hard to find' brands. OK prices have gone up which is not so good, but their service is excellent!

3 February 2025
Rated 5 out of 5 stars

Consistently great service

Consistently great service! The option to order single strings is perfect for customizing sets, and the staff have always provided knowledgeable, helpful advice when I've needed it.

5 September 2025
Unprompted review

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