1. Bought ankle weights which were heavier than most competitor products available at larger stores & online yet cost less and in some cases 1/3 less. 2. Delivery was very prompt. Australia Post was... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered two of these in different designs for my bathroom reno. They are holding up well a few weeks after installation and goes well with the chrome accessories (taps etc.) in the bathroom. Before... See more
Company replied
The awning we bought is amazing! Great price and looks fabulous!! Better still, the customer service was terrific! Very gracious and extremely helpful! We would not hesitate to buy from this company a... See more
Company replied
Thank you Factory First for prompt delivery of our shower screen. When it arrived the wall securing track was bent making it unusable. We contacted yourselves by email with photos and a replaceme... See more
Company replied
Company details
Written by the company
FactoryFast.com.au – Affordable, Quality Home & Trade Essentials Delivered Fast Shop smarter at FactoryFast.com.au, your go-to Australian destination for premium home improvement and lifestyle products at unbeatable prices. Enjoy fast delivery, reliable service, and great value across a wide range of categories. Explore our most popular collections: Bathroom & Kitchen Renovation: Transform your space with stylish and functional shower screens, kitchen taps, bathroom fittings, shower heads, and kitchen sinks—perfect for DIY makeovers or professional upgrades. Furniture & Storage: Organise and elevate your interiors with quality lockers, home furniture, shoe cabinets, and clothes racks, designed for modern living and compact spaces. Fitness & Wellbeing: Invest in your health with our best-selling Pilates reformers, home gym weights, and fitness equipment—ideal for home workouts and small-space setups. Tools & Accessories: Get the job done with durable mobile scaffolding, hand tools, power tool accessories, and essential gear for every home or trade project. Outdoor & Lifestyle: Enhance your outdoor living with awnings, BBQ accessories, and garden décor that bring comfort and style to any space. Whether you’re renovating your bathroom, refreshing your kitchen, or upgrading your home gym, FactoryFast.com.au delivers the quality, convenience, and value Australians trust.
Built on Trust, Powered by Value
Written by the company
- Real service. Real savings. Trusted by Aussies nationwide.
- At FactoryFast.com.au, we believe shopping online should feel as reliable as walking into your favourite store. That’s why we back every order with honest service, fast shipping, and fair prices — no gimmicks, no games. From everyday essentials to big home upgrades, customers across Australia trust us for quality they can count on, and prices that make sense. Thousands of 5-star reviews. Decades of experience. 100% Australian-owned. You’re in safe hands with FactoryFast.
Contact info
Trusted by Aussies Nationwide
4.6
Excellent
1K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing Customer Service
Had the perfect looking shower screen for my renovation. Exceptional customer service with great and prompt communication.
27 February 2026
Reply from FactoryFast
Thank you for the wonderful feedback! We're so pleased to hear the shower screen was the perfect fit for your renovation and that our team could provide helpful, prompt communication along the way. Your support means a lot to us, and we hope you enjoy the finished space!-The FactoryFast Team.
Reply from FactoryFast
Thank you for the recommendation! We're glad to hear your order arrived quickly and that you’re happy with the quality of the product. We really appreciate your support.-The FactoryFast Team.
Reply from FactoryFast
Thanks for the great feedback! We're glad to hear the delivery was quick and that the product met your expectations in quality and description. We really appreciate you taking the time to share your experience.-The FactoryFast Team
Great product and sent in a very good…
Great product and sent in a very good timeline . Thank you
23 February 2026
Reply from FactoryFast
Thank you for your kind feedback! We're really pleased to hear you're happy with the product and that it arrived within a good timeframe. We appreciate you taking the time to share your experience.-The FactoryFast Team
Solar fan for canopy
Usually try to buy from Aussie companies. I was so pleased to find Factory Fast. The fan was exactly as advertised. It was delivered very quickly and we are extremely happy with our purchase. Would highly recommend Factory Fast to anyone.
27 February 2026
Reply from FactoryFast
Thank you for the wonderful feedback! We're so pleased to hear the solar fan for your canopy arrived quickly and was exactly as described. It means a lot that you chose to support an Aussie business, and we’re glad you’re happy with your purchase. We really appreciate the recommendation.
-The FactoryFast Team.
Fantastic product, price, quality and delivery speed
Fantastic king bed head at reasonable price. Really fast delivery.
27 February 2026
Reply from FactoryFast
Thank you for the great feedback! We're delighted to hear you're happy with the king bed head and that you found it to be great value. It's also wonderful to know your order arrived so quickly. Enjoy your new purchase!
-The FactoryFast Team.
You sent out a 650mm wide shower screen…
You sent out a 650mm wide shower screen instead of the ordered 610mm screen.
It cost hundreds for the shower, substantial delivery fee then on top of that my I have to pay my builders to install (before realising it was the wrong size), dismantle and to Repack the wrong door to be ready for collection.
24 February 2026
Reply from FactoryFast
Thank you for your feedback, and we’re very sorry for the mix-up with the shower screen size. We understand how frustrating this would have been, especially after arranging installation.
As soon as the issue was brought to our attention, we apologised and immediately arranged to have the incorrect item collected and replaced. We’re committed to resolving this as quickly as possible and appreciate your patience while we organise the exchange.
If you need any further assistance, please feel free to contact us at cs@factoryfast.com.au or 1300 760 441.
-The FactoryFast Team.
Exceptional Service
Re: 6 metre flag pole.
The pole is very good quality.
The flag is OK but will be replaced with one that I have already.
The instructions were not supplied but were quickly sent by email from FactoryFast. However the language needed some improvement. When I brought this to the attention of Factory Fast they sent me an amended copy in a flash. The service from this company is five star, no doubts. I hope that I find a need to deal with them again.
27 February 2026
Reply from FactoryFast
Thank you for your feedback. We're glad to hear you're happy with the quality of the flag pole.
We’re sorry to hear the flag didn’t meet your expectations and that the instructions were difficult to follow. While we did send the instructions through as quickly as possible when requested, we understand that some translated manuals can unfortunately be unclear. Your feedback is appreciated and will be passed on as we continue working to improve the information provided with our products.
If there’s anything further we can assist with, please feel free to contact us at cs@factoryfast.com.au or 1300 760 441.
-The FactoryFast Team.
I received my 4-combination padlocks…
I received my 4-combination padlocks without any instructions on how to set the code. On top of this, I have not received a tax invoice which is a required document when I reconcile my corporate credit card at the end of this month. I sent an email to request a tax invoice and also to please send instructions on 3.3.26 but I haven't had a response yet. My support ticket number is #242969. Kind regards Alexandra
Update: Thank you for your reply. I found out that my email from you had been blocked by the government IT service desk(I work for the govt) and I had to request it to be released. It had the instructions and tax invoice attached I had asked for. I therefore rate you a 5 stars now.
27 February 2026
Reply from FactoryFast
Thank you for bringing this to our attention, Alexandra, and we’re sorry for the frustration caused. We can see that your email was received at 9:50am on 03/03, and our team replied at 11:00am the same day with the requested tax invoice and instructions.
It’s possible the reply went to span, so we’ll resend the information again shortly. If you still don’t receive it, please feel free to contact us at cs@factoryfast.com.au or 1300 760 441, and we’ll be happy to assist further.
-The FactoryFast Team.
Great quality
Great quality, sturdy rack and arrived quickly too. Easy to assemble and start using
25 February 2026
Reply from FactoryFast
Thank you for the great feedback! We're glad to hear the rack is sturdy, easy to assemble, and that it arrived quickly. We appreciate you taking the time to share your experience and hope it serves you well.
-The FactoryFast Team.
Reply from FactoryFast
Thank you for the great feedback! We're so glad to hear your order arrived quickly and that you're happy with your experience. We really appreciate you taking the time to share this.
-The FactoryFast Team.
Shower heads
Product received exceeded expectations.Shower heads were of a very high quality and exactly as described on site advertising . Delivery was timely with no issues. Very pleased
26 February 2026
Reply from FactoryFast
Thank you for the wonderful feedback! We're delighted to hear the shower heads exceeded your expectations and that the quality matched what you saw on our site. It's also great to know the delivery arrived smoothly and on time. We really appreciate you sharing your experience.
-The FactoryFast Team.
Reply from FactoryFast
Thank you for the great feedback! We’re glad to hear our team was friendly and that your delivery arrived promptly. We really appreciate you choosing us and look forward to helping again in the future. 😊🚚
-The FactoryFast Team.
Very quick was easy to order
25 February 2026
Reply from FactoryFast
Thank you for your feedback! We’re pleased to hear the ordering process was easy and that everything arrived so quickly. We really appreciate your support and hope to serve you again soon. 😊
-The FactoryFast Team.
Reply from FactoryFast
Thank you for your feedback! We're glad to hear the mirror arrived just as described and that you found it to be great value. We really appreciate your support and hope to serve you again soon. 😊
-The FactoryFast Team.
Excellent product and delivered in…
Excellent product and delivered in record time!! Would highly recommend 5*
25 February 2026
Reply from FactoryFast
Thank you for the wonderful feedback! We're so pleased to hear you're happy with the product and that it arrived so quickly. Your recommendation really means a lot to us. ⭐😊
-The FactoryFast Team
It arrived on time
It arrived on time ! and it was exactly what I wanted it was perfect ! Thank you
I have had the perfect nights sleep on my mattress!
25 February 2026
Reply from FactoryFast
Thank you for sharing your experience! We're so glad to hear the mattress arrived on time and was exactly what you were hoping for. It’s wonderful to know you’re enjoying the perfect night’s sleep — that’s exactly what we aim for. 😊🛏️
-The FactoryFast Team.
Very fast delivery and excellent…
Very fast delivery and excellent communication. I've not yet assembled the gym set because a friend will help me with that later but it's brand new and in perfect condition. Thank you.
25 February 2026
Reply from FactoryFast
Thank you for the lovely feedback! We're so pleased to hear your order arrived quickly and in perfect condition, and that our communication kept you well informed. We hope assembling the gym set goes smoothly and that you enjoy it once it's all set up. 💪😊
-The FactoryFast Team.
Reply from FactoryFast
Thank you for your feedback! We're glad to hear your order arrived super quickly and that you're happy with the quality. We really appreciate your support and hope to serve you again soon. 😊
-The FactoryFast Team.
Reply from FactoryFast
Thank you for your feedback! We're glad to hear everything was fast and prompt. We really appreciate your support and hope to serve you again soon. 😊
-The FactoryFast Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.