Was a little afraid of the option of pay and wait. I can say it is definetly worth it. The manual is perfect. Gives you all categories to search for what you need and includes everything you might ne... See more
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this manual does not have enough info for repairs. I was thinking these would be like the old haynes manuals. this is all it covers. 10 - Removing and installing engine 13 - Crankshaft grou... See more
Company replied
Customer service is the worst I have ever dealt with; the language they use is totally inappropriate. The program by itself DOES NOT work! And they do not tell you that you need to download Acrobat... See more
Best manuals on the web. Do NOT confuse these with cheaper versions as "well they're all the same". Primary difference is that these are curated (and edited) to your specific VIN (vs. simply using t... See more
Company details
Written by the company
We create factory manuals for your exact car, using your VIN car number.
Contact info
82 Wendell Ave. STE 100, 01201, Pittsfield, MA, United States
- +1 917 9206704
- manualsfactory@gmail.com
- factory-manuals.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 15% of negative reviews
Typically replies within 1 month
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None of the hot links work in the…
None of the hot links work in the manuals. They blame it on the car manufacture. I know thats not correct. Hate companies that are dishonest.

Reply from Factory-Manuals.com
Great manual. Worth every penny
The document which I bought is as expected...and more. Worth all the money.
Great experience with Factory-Manuals
Great experience with Factory-Manuals! I first purchased the repair manual for my vehicle. There was a problem with a few of the hyperlinks. I emailed their support and they quickly responded and corrected the problem. I have since ordered the parts manual and wiring diagrams. I highly recommend Factory-Manuals!
Fast and Easy delivery
Fast and Easy delivery. Exactly what I need to make a few repairs on this vehicle.
I can't recommend these guys enough
I can't recommend these guys enough. My car was made in Poland, sold in Australia by a manufacturer that no longer exists, with manuals now only available out of America. Despite that Factory-manuals.com dug through the complexities of identifying my engine and obtained the correct manual for me. They were communicative, responsive, and persistent - I couldn't be happier. Thanks very much Factory-manuals.com!
Persistence pays!
After a bit of frustration with TIS and after a good deal of help from a Tech person at the Factory-Manuals web site I was able to open, view and actually use the manual for my 2020 4Runner.
Excellent service and help.
Thanks folks!
These are the manuals the dealers, manufacturers and mechanics use period.
These manuals are factory manual and comprehensive coverage of your specific vehicle as built. I have only had them a month and they have paid for themselves already ... I have no problem recommending these products. I purchased the Vehicle Manuals and Electrical Manuals for the 2 VW's.
While I was skeptical of this service I…
While I was skeptical of this service I took a chance and wasn't disappointed. I received an email after roughly 24 hours apologizing for the delay. I was surprised given the stated delivery time is longer. I received an email with a link to the files shortly after the email apologizing for the delay. While it wasn't necessary I will never fault anyone for over communicating. Kudos!
The link was easy to follow as was downloading the manuals. The manual is delivered in a PDF format and easily searchable.
If you are in need of a vehicle service manual don't hesitate to use this service.
top tier service!
top tier service!
-quick and precise responses.
- organized and detailed manuals
- very helpful to answer questions
- This is THE place to go to if you need your own repair manual
They are the best of the best!
They are the best, they got me my manual on a Sunday within a matter of hours. What a great service, excellent customer service, secured download, mfa, everything I look for, super job!
The most thorough
The most thorough, detailed and clearly laid out design thats logical and easy to find exactly the job at hand with its extensive table of contents. These hands down are the absolute best ive ever seen!
Nice searchable data file
Nice searchable data file for the factory manual. I had some trouble downloading it, but the email assistance I received did the trick.
Make copies of the file....and I found the best way to extract ALL files is to use 7zip, a free download on the web. If you don't extract this compressed file completely, the index to all the subjects will not be able to open the html links...if this happens, try extracting again, using the 7zip extract menu button.
There are perhaps 1000 files, and they all have to be extracted. 7zip does this is one action...if performed correctly
I dissect and rebuild Audi engines…
I dissect and rebuild Audi engines because of these books.
Exactly what I needed
Received manual quickly - exactly what I needed. I appreciated the extra verification of entering in my car's VIN, which meant I also got recall information and service information specific to my car. PDF very well-formatted and easy to navigate.
This manual is ok. Just make sure it's what you want.
This manual is nice. Don't get me wrong but it's not what I needed at all. I needed something more useful for repairing the vehicle. I needed repair procedures and Vacuum diagrams and wiring diagrams. None of that is in this. I feel a little ripped off.
The manual delivery and quality
The manual delivery and quality were first rate. Recommended.
I do not like the new VW data organization. The ease of lookup was better in the old VW shop manuals.
Fast & easy to deal with.
Fast & easy to deal with.
Quality product. Very detailed and matched to the vehicle.
The repair guide is very complete
The repair guide is very complete. On the other hand, the icons to join another file are non-functional. Also the manual does not give the description of the operation of the item in question ( from Subaru)

Reply from Factory-Manuals.com
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