Facteur24 Reviews 505

TrustScore 1.5 out of 5

1.3

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1.3

Bad

TrustScore 1.5 out of 5

505 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Just another victime of this fraude of 39.9 monthly payment

Just another victime of this fraude.
I realized that I've already paid 5 times of 39.9 euros / month.
And after consulted my bank, it comes from "Facteur 24" since I paid a digital letter by 3.9 euros.
And they paid Google to promote its service on top of searching result, which bring them more revenue from large scale of victime.
Really a shame.
Already reported to my bank and Google.

4 March 2026
Unprompted review
Facteur24 logo

Reply from Facteur24

Hello Huo,

We completely understand your frustration and take your feedback very seriously. Our service includes a trial period allowing users to test the platform before any subscription is activated, and all information regarding subscriptions is detailed in the terms and conditions available during the order process.

If you notice unauthorized charges or want to check your account, our team is available to review your case, secure your account, and resolve the situation as quickly as possible.

You can contact us directly:

📧 contact@facteur24.co

📞 01 88 31 40 51 (Mon–Fri, 8 a.m.–8 p.m.)

We will do everything possible to clarify the situation and hope you can reconsider your review once your issue is fully resolved.

Rated 1 out of 5 stars

If I can give -5 I whould give this…

If I can give -5 I whould give this note.
Every time there is attempt of withdrawal of 34€ from the bank account on which I paid my first order!!!!!!!
Fortunately this account is only for casual purchase and there are no money after each order.
FACTEUR24 IS TRUELY A SCAMMER SITE!!!!!

4 September 2024
Unprompted review
Facteur24 logo

Reply from Facteur24

Hello Jean-Paul,

We're sorry we didn't meet your expectations. Thank you for your feedback, which will enable us to improve our service.

We remain at your disposal from Monday to Friday, 9am to 6pm, by telephone on 01 88 31 40 51 or by email at contact@facteur24.co. You'll always get a response from us, so don't hesitate.

Our customer service remains at your entire disposal.

We thank you for your confidence.

Sincerely,

The Facteur24 team

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