Façonnable Reviews 6,823

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials, elegant tailoring, and attention to detail. Many people appreciate the accurate representation of items on the website and the overall comfort and style of their purchases. The delivery service is frequently highlighted as fast and efficient, with customers receiving regular updates on their orders. However, some customers experienced issues with their orders, including discrepancies between product photos and the actual items received, or unexpected customs charges. A few other people also felt that the quality, while generally good, has declined compared to previous years, and some encountered difficulties with the ordering process or delivery mishandling by third-party carriers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, design, and fit. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the clothing quality, noting that... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of ordering, quick... See more

Service

People report positive experiences with service. Customers consistently praise the amazing, courteous, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product deivered reflects accurately what is on the web-site. I like the products which I purchased, however as a 40 year plus purchaser of Facconable products there has been a definite decline in... See more

Company replied

Rated 4 out of 5 stars

Good quality gear, partic jeans & trousers. Cant fault their products. Importing into UK takes its time, no great surprise tho. Overall, v good.

Company replied

Rated 5 out of 5 stars

I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across... See more

Company replied

Rated 5 out of 5 stars

1. The quality of the shirt material, and it's manufacture. 2.The speed of delivery, and being updated about each stage was exceptional. 3. I think the Staff at Facconable must be quite exceptiona... See more

Company replied


Company details

  1. Clothing Store
  2. Formal Wear Store
  3. Men's Clothing Store
  4. Shoe Store

About Façonnable

Written by the company

Façonnable is a high-end men's and women's clothing brand founded in Nice, France by Jean Goldberg in 1950. From its old roots as a family tailoring shop, Façonnable has embodied the art of tailoring and skilled workmanship over decades. The expertise lies in the tradition of taking pleasure in wearing beautiful, high-quality clothing, which will always remain the sign of modern chic.


Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

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Rated 5 out of 5 stars

Very professional

Very professional

3 September 2025
Façonnable logo

Reply from Façonnable



Dear Evrard,

Thank you so much for the review.

We take pride in having you as such a valuable member of our brand’s community.

To all the good days and experiences yet to come our way.

Sincerely,

Façonnable Ambassadors Team

Rated 5 out of 5 stars

Nothing matches to Faconnable

Nothing matches to Faconnable! It’s Great !

19 August 2025
Façonnable logo

Reply from Façonnable


Dear Samir,

We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction and we are pleased to receive such a fantastic review.

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Quick shipping

Quick shipping, however you had been out of stock of this item for a while and only had two when I bought. It would be nice if your inventory was more plentiful. Great product though…

1 September 2025
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Reply from Façonnable


Dear James,

Thank you for sharing this with us! We are happy to hear your feedback.

For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.

Regards,

Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

I’ve been a customer for over 20 years

I’ve been a customer for over 20 years. Quality and reliability is number one. Love the product and the feeling you have wearing them.

17 August 2025
Façonnable logo

Reply from Façonnable


Dear Mr Brown,

Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.

We wish you a wonderful day.

Sincerely,
Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

It was great to be able to order my favorite eau de toilette …

It was great to be able to order the fragrance and a shame that you cannot purchase it locally in Switzerland. I still have two bottles of eau de toilette from a few years ago and they are more intense.

The fragrance of the new order is not so intense compared to the ones I have.

Can you explain why?

12 August 2025
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Reply from Façonnable



Dear Robert,

We are delighted to hear from you, thank you for your time and review, we truly appreciate it.

We look forward to welcoming you back to our online store.

Sincerely,

Façonnable Ambassadors Team

Rated 5 out of 5 stars

Mon favorite.

Mon favorite.

25 August 2025
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Reply from Façonnable


Cher Mr. Randag,

Nous sommes heureux de savoir que votre expérience avec nous ait été à la hauteur de vos espérances.

Merci pour votre temps,
Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great clothing!

11 August 2025
Façonnable logo

Reply from Façonnable



Dear Jim,

We are delighted to hear from you, thank you for your time and review, we truly appreciate it.

We look forward to welcoming you back to our online store.

To all the good days and experiences yet to come our way.

Sincerely,

Façonnable Ambassadors Team

Rated 5 out of 5 stars

Classic brand

Classic brand , but please keep it to the 90's early 2000's style and quality: that was the success of the brand

9 August 2025
Façonnable logo

Reply from Façonnable



Dear Fancis,


Thank you so much for leaving your review!


We look forward to welcoming you back to our online store


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great products

Great products
Very Happy with my purchases

9 August 2025
Façonnable logo

Reply from Façonnable



Dear Mark,


Thank you for your feedback. It is great to hear this.


We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

I am very pleased with my latest purchase

I am very pleased with my latest purchase x 2
plus my order arrived in good time and the quality
of the clothing is of a very high standard at a
reasonable price.

11 August 2025
Façonnable logo

Reply from Façonnable



Dear Ronald,


We appreciate your feedback and value your opinion; we are listening to you!


Likewise, we are happy to hear that you and your family are happy with our products, we strive to offer our customers the most modern designs with the best quality.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

It was an excellent experience overall.

1. The quality of the shirt material, and it's manufacture.
2.The speed of delivery, and being updated about each stage was exceptional.
3. I think the Staff at Facconable must be quite exceptional.
4. The color of the shirt didn't quite match the photo I saw - this should be rectified. It would also be good to see the entire range of your products - coats, vests and trousers - which were excellent 30 years ago.

20 August 2025
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Reply from Façonnable



Dear Robert,


We appreciate your feedback and value your opinion; we are listening to you!


Likewise, we are happy to hear that you and your family are happy with our products, we strive to offer our customers the most modern designs with the best quality.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Best service ever .

Best service ever .

4 August 2025
Façonnable logo

Reply from Façonnable



Dear OUEGNIN ,


We appreciate your comments and feedback regarding our products and services.

We kindly ask you to follow our social media profiles.


Façonnable Ambassadors Team 🧭

Rated 1 out of 5 stars

Never received my package

Never received my package

4 August 2025
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Reply from Façonnable



Dear Hamad,

Thank you for your feedback.

Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.

We can see that you have already been in contact with our online team, who have reviewed this situation and provided you with a solution.

If you need further information or assistance, please contact us back.

Have a lovely day,

The Façonnable Ambassadors Team

Rated 5 out of 5 stars

Great fashion and quality

Great fashion and quality, great customer support, quick response times and finally, a trully wonderful web site.

3 August 2025
Façonnable logo

Reply from Façonnable



Dear Evangelos,


We are delighted to hear from you, thank you for your time and review, we truly appreciate it.


We look forward to welcoming you back to our online store.


Sincerely,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Great clothes and truly current and…

Great clothes and truly current and classic at the same time. Love seeing the new products you come out with.

3 August 2025
Façonnable logo

Reply from Façonnable



Dear Danny,


Thank you for your feedback. It is great to hear this.


We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Fashion of high quality and modern…

Fashion of high quality and modern design through 50 years which started in Nice and continues to this day from Spain 👍🤗

16 August 2025
Façonnable logo

Reply from Façonnable



Dear Anthony,


Thank you so much for the review. We love hearing your feedback and having you as a valuable member of our Façonnable community.


We wish you a wonderful day.


Sincerely,


Façonnable Ambassadors Team 🧭

Rated 1 out of 5 stars

My order was lost

My order was lost, and only after 17 days they refund me. Then, they offered me a 10% discount voucher, when I had purchased items at 50% off! Forget it!

3 August 2025
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Reply from Façonnable



Dear Joao,

Thank you for your feedback.

Please accept our most sincere apologies as we aim to offer the best shopping experience possible.

We will be contacting you separately to discuss the issue in more detail.

Thank you for your understanding.
Sincerely,
Façonnable Ambassadors Team🧭

Rated 5 out of 5 stars

Lovely quality shirt. Prompt reliable service

Lovely quality shirt. Great service..was kept informed as to the item's whereabouts, delivery date etc.

2 August 2025
Façonnable logo

Reply from Façonnable



Dear Victoria,


Thank you for sharing this with us! We are happy to hear this amazing feedback.


For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.


Regards,


Façonnable Ambassadors Team 🧭

Rated 5 out of 5 stars

Best of the best

Best of the best

15 August 2025
Façonnable logo

Reply from Façonnable



Dear Tom,


Thank you so much for leaving your review!


We look forward to welcoming you back to our online store


Façonnable Ambassadors Team 🧭

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