The product deivered reflects accurately what is on the web-site. I like the products which I purchased, however as a 40 year plus purchaser of Facconable products there has been a definite decline in... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good quality gear, partic jeans & trousers. Cant fault their products. Importing into UK takes its time, no great surprise tho. Overall, v good.
Company replied
I normally shop shoes at Jack Erwin (6 pairs a year). However as of late their sizing is off and their customer service is even worse ! So after getting let down by a pair of espadrille I came across... See more
Company replied
1. The quality of the shirt material, and it's manufacture. 2.The speed of delivery, and being updated about each stage was exceptional. 3. I think the Staff at Facconable must be quite exceptiona... See more
Company replied
Company details
About Façonnable
Written by the company
Façonnable is a high-end men's and women's clothing brand founded in Nice, France by Jean Goldberg in 1950. From its old roots as a family tailoring shop, Façonnable has embodied the art of tailoring and skilled workmanship over decades. The expertise lies in the tradition of taking pleasure in wearing beautiful, high-quality clothing, which will always remain the sign of modern chic.
Contact info
Route de Canta Galet 107, 06200, Nice, France
- faconnable.com
4.1
Great
7K reviews
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Reply from Façonnable
Dear José,
We are delighted to hear from you, thank you for your time and review, we truly appreciate it.
We look forward to welcoming you back to our online store.
Sincerely,
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Darren,
Thank you so much for leaving your review! We are happy you like your new item.
We look forward to welcoming you back to our online store
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Rob,
Thank you for your feedback. It is great to hear that you like your polo and the delivery was on time.
We strive to offer the best possible experience to our customers and we are happy to see that yours was a lovely one.
Regards,
Façonnable Ambassadors Team ⛵
Quality and delivery time
27 June 2025
Reply from Façonnable
Dear Remy,
We are pleased to know that your recent online purchasing experience at Façonnable met your expectations.
You motivate us to keep evolving.
We wish you a wonderful weekend ahead,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Daniel,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be contacting you separately to resolve the issue.
Thanks for your understanding.
Sincerely,
Façonnable Ambassadors Team 🧭
Great clothes at good prices and quick…
Great clothes at good prices and quick delivery !
26 June 2025
Reply from Façonnable
Dear Dean,
We appreciate your comments and feedback regarding our products and services.
It is so great to hear that you received your order quickly - we be the clothes look great!
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Klaas,
Thank you so much for the review.
We take pride in having you as such a valuable member of our brand’s community.
To all the good days and experiences yet to come our way.
Sincerely,
Façonnable Ambassadors Team
UPS is a threat to your brand, it lost you a customer
UPS is a threat to your brand,
Too lazy to deliver at the door as promised, and tell me to pick up somewhere in the city, not even their closest delivery point to my address.
Contacted Faconnable, their reaction, we can't do anything anymore...
you have just lost a customer
24 June 2025
Reply from Façonnable
Hello Edwin,
Thank you for your review, which helps us improve our service. We sincerely apologize for any inconvenience.
We see that one of our employees has already assisted you. If you still need assistance, please contact us again.
Sincerely,
Façonnable Ambassador Team
Poor customer service
I have never received nor heard anything regarding my order and if it does not arrive soon, I will contact my credit card company.
No correspondence other than a receipt.
23 June 2025
Reply from Façonnable
Dear Beth,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be contacting you separately to resolve the issue.
Thanks for your understanding.
Sincerely,
Façonnable Ambassadors Team 🧭
Faconnable Delivery Process
1. Estimated given delivery time was "respected".
2. I was kept informed from the instant the delivery was on its way through my place until the moment I received it: Professional!!!
3. Thanks you! Great Job!
20 June 2025
Reply from Façonnable
Dear Celine,
We are pleased to know that your recent online purchasing experience at Façonnable met your expectations.
It is always great to hear such great feedback!
You motivate us to keep evolving.
We wish you a wonderful 'day,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Robert,
We appreciate your comments and feedback regarding our products and your overall experience. We strive for customer satisfaction and we are pleased to receive such a fantastic review.
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Carl-Axel,
We appreciate your comments and feedback regarding our products and services.
We kindly ask you to follow our social media profiles.
Façonnable Ambassadors Team 🧭
Customercare
Customercare.
Apart of the clothing line the Faconable team makes you feel a valued customer.
18 June 2025
Reply from Façonnable
Dear Louis,
Make no mistake. Comments like yours pave the way for us to excel.
We are so happy that your experience has been a positive one!
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
For me this company makes shirts that…
For me this company makes shirts that fit well and look smart. They are unique in that respect.
22 June 2025
Reply from Façonnable
Dear Roger,
We appreciate your comments and feedback regarding our products. We strive for customer satisfaction and we are pleased to receive such a fantastic review.
Façonnable Ambassadors Team 🧭
The quality of the shirts are…
The quality of the shirts are magnificent.
The shirt is true size.
I received the order in about 1 week
7 June 2025
Reply from Façonnable
Dear Irma,
Thank you for your comments. We are pleased to know that the overall experience at Façonnable meets your expectations.
We wish you a wonderful summer,
Façonnable Ambassadors Team 🧭
The shirts were ordered and package…
The shirts were ordered and package received 4 days later! Amazing!
21 June 2025
Reply from Façonnable
Dear Peggy,
Thank you for choosing to shop with us and for taking the time to leave a review.
We are so glad your experience whilst shopping with us was a positive one - we bet the shirts look great!
Have you considered following us on social media? We think you have similar values to our own, and you’d be a welcome addition to our online community.
Warm regards,
Façonnable Ambassadors Team 🧭
Reply from Façonnable
Dear Luis,
Thank you for sharing this with us! We are happy to hear this amazing feedback.
For us, the happiness of our valued customers is our top priority and we will keep working on satisfying our community.
Regards,
Façonnable Ambassadors Team 🧭
Customer care is disappointing for a…
Customer care is disappointing for a high-end brand. There isn't much customer service is willing to do for you. I received an email to their early access summer sale. I tried using their 10% off first time order but could not do this. I sent a request asking if it could be applied and the response was —No. I decided to purchase the item about a week later, the day after I received an email indicating my item shipped I received another summer sale email with further markdowns. The shirt I ordered was markdown an additional 10%. I sent another request to customer service if I could receive a credit for the difference, the answer was —No. if Façonnable is interested in retaining their customers they need to focus on what they will do for a customer to make them happy.
21 June 2025
Reply from Façonnable
Dear Mr. Michael,
Thank you for your feedback.
Please accept our most sincere apologies, as we aim to offer the best shopping experience possible.
We will be contacting you separately to resolve the issue.
Thanks for your understanding.
Sincerely,
Façonnable Ambassadors Team 🧭
Online store still good!
First time purchasing Facconable online since Nordstrom sold off the brand.
Good communication and easy returns if needed. Swim trunks and sweatshirt nicely fitted, not oversized.
Beautiful fabrics and construction as always so don't hesitate!
19 June 2025
Reply from Façonnable
Dear Jill,
We appreciate your comments and feedback regarding our products and services.
Your kind words are truly appreciated. We truly hope you enjoy all of your products!
Follow us on social media and keep up to date with our latest news and collections!
Yours truly,
Façonnable Ambassadors Team
Reply from Façonnable
Dear Carlos,
We are pleased to know that your recent online purchasing experience at Façonnable met your expectations.
You motivate us to keep evolving.
We wish you a wonderful week ahead,
Façonnable Ambassadors Team
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