This is the worst booking platform imaginable. I work for a non-profit and have booked through their platform 4 different times. Every single time, the venue has cancelled with us (anywhere between 3... See more
Company replied
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This is the worst booking platform imaginable. I work for a non-profit and have booked through their platform 4 different times. Every single time, the venue has cancelled with us (anywhere between 3... See more
Company replied
I went to pay my final installment two weeks prior. Balance said zero. 10 days later they send on invoice to my email. Next morning I go to pay the invoice and find out they canceled my reoccurring ev... See more
Extremely disappointed with how our gym reservations have been handled. We pay in full and reserve specific times, yet every time we show up, there’s a conflict we’re either asked to leave for another... See more
Cheryl has made my job so much easier. She has taught me so much in the Facilitron program. She is very helpful and answers her phone regularly as well as answers emails efficiently. The team has... See more
Written by the company
Our unique partnership model provides both the industry’s leading software and difference-making partnership services such as customer service, invoicing, payment processing and insurance, with no upfront fees or out-of-pocket costs for operators.
For renters and community organizations, Facilitron brings public spaces together into national, regional and hyperlocal marketplaces to make it easy to search, request and manage reservations, invoices, payments, insurance certificates and more across multiple facility operators.
Often considered the Airbnb of public spaces, Facilitron provides an entire suite of software and services to institutional and private facility operators. These solutions include building automation services to connect digital systems such as HVAC, lighting and access to facility schedules, and work order and inspection tools to assess and report on the condition of property and to assign work to maintain and extend the life of operator-owned assets.
485 Alberto Way, 95032, Los Gatos, United States
Replied to 33% of negative reviews
Typically replies within 1 week
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It was easy to fill out reservation, but it has been an absolute beast getting approvals and feedback from the schools. Because it was not ready when promised, the school we had agreed with double booked 2 clubs. We had to then find a new school, plus schools that did not approve never stated comments. When schools were contacted directly, they voiced problems on their end also.
Easy to book the facilities. Good customer service and school staff.
Perfect automation but the respond time on questions and requests from a human was never.

Reply from Facilitron
Showed facility as available, then made deposit and not available. Then took 3 weeks for refund.

Reply from Facilitron
it showed the date available on your calendar. I answered many, many questions which for a layperson were very confusing. It would be nice for there to be more explanation as to what some of the terms meant. The whole process took me more than 30 minutes to complete the application. Imagine my surprise to receive a message that it was declined because the facility is unavailable.

Reply from Facilitron
works great. Needs easier access for changing room numbers tho

Reply from Facilitron
The reservation system is well organized and easy to use. The folks at facilitron are always responsive when you need assistance.

Reply from Facilitron
I would like we can change colors for the meetings. Everything is so gray/dark gray and it's so hard to differentiate each meeting when you are in a hurry. For example if we have a red color for business conference room meetings, blue for superintendents conference room meetings, green for the board room conference room meeting, etc. it will be easier when you are in a hurry looking for what is scheduled on the calendar for the day.

Reply from Facilitron
As a renter, we appreciate the all-in-one booking and editing of Facilitron. It's really easy to request changes when needed. Billing, reservation details and communication with the school are kept organized under the actual reservation. It is must easier to use than the previous platform our school district used. We're glad they chose Facilitron.

Reply from Facilitron
Program does primary function, and that is to schedule events and the facility needs request associated with the event. Being in athletics, each event involves more than one room/space. For example, game night not only includes gymnasium, but locker rooms, coaches' offices and Training rooms. Inputting for such an event is cumbersome when involving multiple rooms especially if a day or time needs to be modify. Also, the calendar does not integrate with our building calendar or staff outlook calendars, therefore, I have to input same information in multiple places in order for the event information from facilitron to be available for coaches, parents and public viewing.

Reply from Facilitron
Overall, the experience and convenience were nice; however, not all facilities are available to reserve i.e. Professional Development Center and once the alternate reservation was confirmed, the school didn't actually know where the meeting would take place so we scrambled around to find an appropriate room.

Reply from Facilitron
I do like the service. It is generally east to navigate the website. I found in searching for a particular type of venue it would bring me back to the main page and start the search process from the beginning.

Reply from Facilitron
I have a couple of business partners who have utilized your services and have shared how pleased they were. Because of such high praises and recommendations, I too decided to utilize your services and look forward to working with you in the near future.

Reply from Facilitron
The ability to add events to calendar is easy however to make changes is impossible and there really isn't an easy way to make sure "Work Orders" have been received. Would really not prefer to us Facilitron...not user friendly.

Reply from Facilitron

Reply from Facilitron
Facilitron is hands down the best facilities usage platform available today. From the layout to the ease of use Facilitron has truly revolutionized the way facilities are managed. I would not use any other program to manage my facilities.

Reply from Facilitron
The system is easy to use, and I like the commuunication format, it seems to work pretty well.

Reply from Facilitron
So much is easy to navigate with Facilitron! I enter a LOT of things on a consistent basis and it has made my job much easier!

Reply from Facilitron
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