Great clothing and offers - the VIP credit membership is fine as long as you remember to skip the month if you don't want anything. The main problem is trying to speak with a human being if you have a... See more
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I’m not sure of the quality yes as I haven’t received my leggings but I will admit they are quite expensive £89 for a pair of leggings we will see
Company replied
Followed a promotion, advised first pair free as VIP. Says Evri is free delivery but I was charged £4.49 -In reply to the Fabletics reply: All through the checkout process I was advised delivery wo... See more
Company replied
Very disappointed! Every time I try to use a credit to purchase I am confronted at the checkout to enter a billing address which is clearly shown in my payment details section. I have previously been... See more
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Company details
- Activewear Store
- Couture Store
- Running Store
- Sporting Goods Store
- Sportswear Store
- Sportwear Manufacturer
Written by the company
Co-founded by Adam Goldenberg, Don Ressler, & Ginger Ressler in 2013, Fabletics is a global active-lifestyle brand designed with everyone in mind. It’s the ultimate destination for the world’s best women's and men's lifewear and activewear. With millions of five-star-rated styles, ranging in sizes from XXS to 4X and inseams from short to long, there’s something for everybody—and every workout, no matter how you choose to sweat!
Written by the company
Contact info
210 Euston Road, NW1 2DA, London, United Kingdom
- 020 36953 831
- support@fabletics.co.uk
- fabletics.co.uk
2.6
Poor
19K reviews
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Horrible Experience
Horrible Experience. Not worth it and a complete scam.
Unhelpful customer service. Wish I could give a one star.
Purposely difficult cancellation process. They renewed my membership without my consent or awareness.
1 February 2026
Unprompted review
Reply from Fabletics UK
Hi Charlotte,
We're sorry to hear that your experience left you feeling this way, and we appreciate you sharing your feedback.
That is certainly not he level of service we aim to provide.
Regarding cancellations, we do have a 30-day cancellation policy, which means the cancellation becomes effective 30 days after you submit your request. While the process itself is straightforward, we understand that the timeframe can feel frustrating.
We would really appreciate the opportunity to review your account and ensure everything was handled correctly.
Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
Kind regards,
Lena
Fabletics Team
Do not use steal your money
Do not use! I did not agree to £60 a month to be taken. You then email in and they ask you same questions, then you try the what’s app number same you get no where .
You try calling 2 hour wait!!
Then you try a different way the computer system doesn’t understand so go round and round in circles.
This fraud company has taken£600 off of me I don’t want their service and don’t want anything off clothes as haven’t ordered anything but paid £600 for air. I got nowhere with this company for nearly a year contacting and contacting . I don’t want your service and never have. I want my money back.
13 March 2026
Unprompted review
Reply from Fabletics UK
Hello,
Thank you for the review. We are so sorry for the frustration this has caused you. We completely understand how you feel. We want to make sure this is sorted out right away because we care for our members. Our customer service gives the best effort to help each and every of our clients, and we are so sorry you had to wait so long to be attended. We take your feedback very seriously, and we will strive to make everything work better.
To be able to investigate the case and locate everything, we will reach out to you. We invite you to respond so we could sort everything out for you asap.
Best regards,
Alex, Fabletics Team
Scam absolutely unlawful trickery…
Scam absolutely unlawful trickery taking money . Quality not great anyway . After purchasing leggings £13 I was hit with £59,99 vip membership gives you absolutely nothing . 0 big fat nothing . Because of Christmas madness you don’t knotice till later . Memberships what gym ? Any goods? Anything ? Absolutely Nothing big fat nothing .Not even pare of gym wear through post then at least I would think 🤔 when did I order again ?! Then I would questioned it . But was nothing absolutely nothing . Just direct removal my funds without my permission
20 November 2025
Unprompted review
Reply from Fabletics UK
Hi Ali,
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback. Rest assured that we never wanted you to feel mislead or frustrated.
We understand how unexpected charges can be disconcerting. Although the VIP membership is an optional choice, we work hard to communicate this clearly on our website and during the checkout process.
Our VIP membership is designed to provide value through benefits such as exclusive pricing, access to special offer, full access to our FIT app, and many more.
For more information about the membership, please visit:
https://www.fabletics.co.uk/nmp/how-it-works
https://www.fabletics.co.uk/terms
We would love the opportunity to review your account and work with you to resolve this matter. Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
- **Telephone:** 020 36953 831
Available: Monday to Sunday, 9 AM - 6 PM
- **UK Web Chat:** Monday to Sunday, 9 AM - 6 PM
- **WhatsApp:** +442038689408 Monday to Sunday, 9 AM - 6 PM
- **Facebook Messenger:** Monday to Sunday, 9 AM - 6 PM
- **Email:** support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
With care,
Lena
Fabletics Team
Scam
Scam, cancelled my subscription but they charged me again month later. No point of calling them. 2.5 hours wait and if you choose option for them to call you back error appears. Trying to resolve this through the paypal
12 February 2026
Unprompted review
Reply from Fabletics UK
Hello Luba,
Thank you so much for taking the time to share your feedback with us. We genuinely appreciate your honesty, as it provides us with the necessary insight to improve both our service and our business model for everyone.
Please accept our sincerest apologies for the negative experience you had. It is truly disheartening to hear that we missed the mark and failed to provide the high level of support that we strive to deliver to every member. While we understand that our membership model may not be the right fit for everyone, we sincerely regret that the details of our subscription were not clearer in your case. We aim for complete transparency by providing different checkout options and requiring agreement to our terms during VIP promotions, but we realize there is always room for us to make these processes even more straightforward for our customers.
We would truly value the opportunity to make things right and hopefully restore your confidence in us. Our support team is available every day via email, phone, or live chat, and we would be more than happy to assist you in resolving this. We hope you might consider giving us another chance to show you the quality of service we are truly capable of providing.
Kind regards,
Dora
Fabletics Team
Honestly completely avoid this company
Honestly completely avoid this company. They automatically enrol you in to a membership and they make it seem like having an account is a membership little do they forget to mention you actually will be charged £59.99 a month!!! Absolute nightmare to get out of this as well. Your three hours waiting in a queue on the phone apparently. I messaged them on WhatsApp and they have an awful attitude. Refuse to refund and say it will happen again because they have 30 days cancellation policy. Whole company is a scam avoid!!!!!
8 March 2026
Unprompted review
Reply from Fabletics UK
Dear Courtney,
Thank you very much for taking the time to share your honest feedback with us. Please accept our sincerest apologies for the frustration you experienced with your membership and our support team. It is truly disheartening to learn that we fell short of your expectations, as providing a seamless and supportive experience for our members is always our primary goal.
Regarding your concerns about the membership, we strive for complete transparency in our business model and sincerely regret that the subscription terms were not clearer during your checkout process. While we aim to highlight our VIP promotions and terms at every step, it is clear that we have more work to do in making this information easy to navigate. Your experience provides us with a valuable opportunity to review how we communicate these details to ensure no member feels caught off guard.
Furthermore, I am deeply sorry for the long wait times you encountered while trying to reach us. We are currently addressing our staffing and queue management to ensure that every person receives the timely, personalized care they deserve. We would welcome the chance to make things right and assist you with any pending account issues via chat, email, or phone. We truly value your feedback as we work to improve our services, and we hope for the opportunity to provide you with a much better experience in the future.
Best wishes,
Dora
Fabletics Team
Major scam
Major scam. They lied that I had not cancelled my account when I definitely did. They asked for an email confirmation of my cancellation (which was never sent). Their system chatbot could not locate my account through my email address indicating that they never actually sent me an email if they never even had my email address on file and link to my account. I was in a queue for more than 2+ hrs to speak to a customer service representative on the phone a few days in a row (to no avail as I refuse to wait 2+hrs on the phone just to speak to someone). When we got in touch via chat they took hours to reply and then did not cancel my account immediately upon my insistence. They also did not give me a refund. Had to call my own bank to help me dispute these charges and cancel my subscription and future charges. Shit company not worth it at all. Avoid at all costs!
11 March 2026
Unprompted review
Reply from Fabletics UK
Hello, Dona:
Thank you for the review. We are so sorry for the inconvenience that you had. We completely understand how you must feel, and therefore we will try to explain everything and clarify all the details.
First, we would like to confirm that once a member submits a cancellation request, the confirmation via email is always sent. This is done by the system automatically and this kind of confirmation is always received.
Second, if the member made an order on the page, this means that it was first necessary to register on the page. This leads to the point that the member created an account and this is always visible and can be easily found in the system. We would also like to mention that we always need a correct data to be able to locate an account and help the member.
We are so sorry that you had to wait so long on the phone to get to the customer service. We would also like to inform you that we have the customer service via WhatsApp, social media chat, web chat and email. Important information is the fact that we need 30 days to cancel a membership. This is the time frame that we have, and the member is informed about this in the same confirmation email that the system sends when the member submits the request to cancel the membership.
We are so sorry for the exrerience that you had, and we hope we have clarified a little bit the information here. We invite you to contact us to have your account checked, and every issue sorted out. We are very committed, and we want to help you asap.
Best regards,
Alex, Fabletics Team
Made me a vip member for £60 a month …
Made me a vip member for £60 a month for absolutely nothing that the membership provides and terrible customer service support
15 November 2025
Unprompted review
Reply from Fabletics UK
Hi Ariya,
Thank you for sharing your experience with us. We genuinely apologise for any frustration you encountered.
We want to assure you that our goal is to provide a positive experience for all our customers. While the VIP membership is optional, we strive to communicate this clearly on our website and during the checkout process.
To learn more about the membership, we invite you to visit the following links:
https://www.fabletics.co.uk/nmp/how-it-works
You’ll also find important details during the checkout process and on our website:
https://www.fabletics.co.uk/terms
We value your feedback as it helps us enhance our communication and service. If you have any further questions or concerns, we are here to help. Please don’t hesitate to contact our dedicated customer support team:
Telephone: 020 36953 831
Available: Mon-Sun, 9 AM - 6 PM
UK Web Chat: Mon-Sun, 9 AM - 6 PM
WhatsApp: Mon-Sun, 9 AM - 6 PM
FB Messenger: Mon-Sun, 9 AM - 6 PM
Email: support@fabletics.co.uk
Your satisfaction is important to us, and we appreciate the opportunity to improve.
Warm regards,
Lena
Fabletics Team
Charged after cancellation — money trapped, no refund, deceptive system
Cancelled my VIP membership before the billing date. Fabletics charged me £59.99 anyway, then converted it into "member credit" instead of refunding me.My account has since been fully deleted (November 2025), so I can't even use the credit — every time I try, the system automatically re-enrols me into VIP membership without my consent. My money is effectively held hostage behind a subscription I've already cancelled.I've tried every channel they offer:
Email — tells you to use chat or phone
Live chat (twice) — left waiting for hours until I gave up
WhatsApp — no resolution
Nothing leads anywhere. That's not an accident — it's a system designed to exhaust you into giving up.I'm now pursuing a chargeback through my bank, filing with the CMA, and raising the question of whether a formal consumer legal enquiry into Fabletics UK's billing practices is warranted.Think very carefully before signing up. Getting your money back is made deliberately, systematically impossible.
7 November 2025
Unprompted review
Reply from Fabletics UK
Dear Kanika,
Thank you very much for taking the time to share your feedback with us. We truly value your input, as it helps us identify the specific areas where we need to grow and improve. It is deeply disappointing to learn that our support team did not provide the level of assistance you needed, as this falls significantly short of the high standards of service we strive to maintain for all our members.
Please accept our sincerest apologies for the stress and frustration this experience has caused you. Our goal is to ensure complete transparency throughout the checkout process so that every member feels informed and comfortable. This membership is designed to be a purely optional way to enhance your shopping experience, and we are truly sorry that we missed the mark in your case.
We would appreciate the opportunity to make this right and restore your confidence in our brand. We invite you to contact us again so we can personally address any unresolved concerns and find a path toward a positive resolution together. Our support team is available every day via email, live chat, or phone, and we sincerely look forward to the chance to speak with you again.
Kind regards,
Dora
Fabletics Team
**** PLEASE PLEASE DO NOT USE THIS…
**** PLEASE PLEASE DO NOT USE THIS COMPANY, THEY ARE A COMPLETE SHAM******
DO NOT MAKE THE MISTAKE DID.
11 March 2026
Unprompted review
Reply from Fabletics UK
Hello, John:
Thank you for the review. We are so sorry to hear that you feel this way. It is truly disheartening to learn that your experience with us has been so frustrating. Please accept our sincerest apologies for letting you down; this is certainly not the standard of service or transparency we strive to provide.
We value your trust above all else, and it is clear we have missed the mark in your case. I would love the opportunity to listen to your specific concerns and do everything in our power to make things right. Your feedback is vital to us, and we are committed to addressing any issues to ensure no other member feels this way.
We would like to invite you to contact us, to be able to investigate this case and resolve it. We care about our members, and we want to sort everything out for you.
Best regards,
Alex, Fabletics Team
Wow. Just - wow. Not in a good way.
Great leggings. Supportive and well structured...which is more than I can say for the absolutely bamboozling "Fabletics VIP" subscription which is obviously deliberately misleading given the amount of people who had no idea they were signing up to pay £60 a MONTH....
...unless you 1) remember you have 4 specific days you can "skip the month" or 2) have the time to research how specifically you go about cancelling this subscription.
The website makes that almost impossible - but not quite. I requested a cancellation in early February and got acknowledgement that it would be cancelled in 30 days i.e. on 09 March 2026.
Rather predictably I then got charged another subscription fee on 09 March 2026 - which I queried with Fabletics and my bank and managed to get refunded - no response to my query though, obvs.
Appalling service is one thing, but causing deliberate confusion is quite another in terms of a business model. Do better please.
Great leggings but I would rather work out in the nude than deal with this company again.
7 February 2026
Unprompted review
Reply from Fabletics UK
Hi there! Thank you for providing your feedback and for being a Fabletics customer. We are happy to hear how much you love our designs, quality, and leggings.
On the other hand, we are very sorry that the subscription was not clear enough. We have two ways of checking out on the website, and when customers pick a VIP promotion, we make sure that they agree with our terms and conditions. We also inform them about their subscription after checkout. We are trying to be as transparent as possible, and our only goal is to provide the best possible service.
If you don't wish to become a VIP member, we do have a guest checkout for customers. The difference is that, in that case, the prices will be regular without applying the VIP promo. In any case, if you need any assistance regarding your account, you can always contact us via chat, email, or phone. We also inform our customers about the 30-day policy, where they still have the choice to skip before their account is canceled.
We will take your feedback to improve our service, and we really hope that you will give us another chance in the future and be one of our many satisfied customers.
Best,
Steve
Fabletics Team
I wish there was a star below 1 as this…
I wish there was a star below 1 as this company deserves no stars what so ever.
Totally misleading and unclear with the “VIP Membership” and subscription. More over, when you try to cancel the membership and/ask for a refund they don’t even answer your questions, instead they try to offer you more promotions/discounts, if you agree to continue being a member. Their customer service is horrendous. Not worth buying anything from here. There are many more other brands that have better clothing and are honest to their customers. I would highly recommend that you do not use or sign up on to this website as they are very good at finding ways to take your money. Very easy for them to take money from your personal bank card but coincidentally, it’s very difficult for them to cancel your subscription on their own database. It’s ridiculous. Not worth the pain, time and hassle. Honestly, please, please avoid. I wish I never entered this website.
9 March 2026
Unprompted review
Reply from Fabletics UK
Dear Customer,
Thank you for reaching out and sharing your honest feedback with us. Please accept our sincerest apologies for the frustration you have experienced, as it is truly disheartening to learn that you felt your consent was overlooked. We want to emphasize that you are always in full control of your membership, and we never want you to feel as though decisions are being made without your direct input.
Our goal is to maintain absolute transparency during the checkout process so that every member feels informed and confident in their choices. This membership is intended to be a flexible, optional way to enjoy additional benefits, and we are genuinely sorry that we failed to provide you with a clear and positive experience. Please be assured that your data remains secure within our database and is used solely to enhance your shopping experience with us.
We would value the opportunity to address your concerns directly and restore your trust in our brand. Please reach out to our support team through email, live chat, or phone at your earliest convenience so we can work together toward a resolution that makes things right for you. We are available every day and truly look forward to the chance to assist you further.
Best wishes,
Dora
Fabletics Team
Avoid
Avoid! Absolute con - signing you up for subscription even though you haven't approved it and then canceled it, but still taking money every month.
Dont touch them!
10 March 2026
Unprompted review
Reply from Fabletics UK
Dear P. Mitchell,
Thank you for sharing your honest feedback with us. Please accept our sincerest apologies for the frustration you experienced, as it is truly disheartening to learn that you felt your consent was overlooked. We want to emphasize that you are always in full control of your membership, and we never want you to feel otherwise.
Our goal is to maintain absolute transparency during the checkout process so that every member feels informed and confident in their choices. The membership is intended to be a flexible, optional way to enjoy extra benefits, and we are genuinely sorry that we failed to provide you with a clear and positive experience this time.
We would value the opportunity to address your concerns directly and restore your trust in us. Please reach out to our support team through email, live chat, or phone at your earliest convenience so we can work together toward a resolution that makes things right for you. We are available every day and truly look forward to hearing from you.
Best wishes,
Dora
Fabletics Team
Do not order from here
Do not order from here! A month after I placed my order they tried to take 60 pounds from our account. Apparently thats a membership fee. I dont remember signing up for a membership so it must have been in the small print. Cancelling is possible but they shouldn't take this money jn the first place!
10 March 2026
Unprompted review
Reply from Fabletics UK
Hi Suzette,
Thank you for sharing your experience with us. We're truly sorry to hear that you’re feeling this way, and want you to know that we appreciate you bringing this to our attention.
We never intended to create confusion or frustration, and want to assure you that we’re here to help.
On our website, you can shop in two ways: as a Guest customer or as a VIP member by selecting a promotion. When you choose the VIP price, you are provided with information about how the membership works, both before and after placing your order.
Being a VIP member comes with many benefits, including special pricing, exclusive sales and promotions, monthly curated selections, bonus points after each purchase and review, and many more.
You can explore more about the exciting membership here: https://www.fabletics.co.uk/how-membership-works.
We would love the opportunity to review your account and work with you to resolve this matter. Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:
- **Telephone:** 020 36953 831
Available: Monday to Sunday, 9 AM - 6 PM
- UK Web Chat: Monday to Sunday, 9 AM - 6 PM
- WhatsApp: Monday to Sunday, 9 AM - 6 PM
- Facebook Messenger: Monday to Sunday, 9 AM - 6 PM
- Email: support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
Warm regards,
Lena
The Fabletics Team
The experience is impacted by the…
The experience is impacted by the website instability.
9 March 2026
Reply from Fabletics UK
Hi Jemma,
Thank you for your review! We're glad to hear your experience has been mostly positive, though we are sorry that you had issues with our website.
Our team is continuously working on improving our site to make browsing and shopping smoother and more reliable. Your feedback truly helps us identify where we need to be better, and we appreciate you taking the time to point that out.
If there is anything we can assist you with, please don't hesitate to reach out, we're always happy to help!
With care,
Lena
Fabletics Team
It’s absolutely stupid I cat use Apple…
It’s absolutely stupid I cat use Apple Pay. I put all my card details in and I had to approve in my banking app, I had to approve 8 times because it kept putting me back onto the same page on fabletics saying my order can’t be processed and I have to approve- which I had just done!!!, honestly a joke
10 March 2026
Reply from Fabletics UK
Hello there,
Thank you for reaching out to Fabletics UK!
We’re very sorry to hear that you had difficulties checking out. These issues rarely occur, but when they do, we advise our customers to use a desktop for a better and clearer experience. We also recommend using Google Chrome as a browser and clearing your cache and cookies.
If you still experience any issues, please don't hesitate to contact us via chat, phone, or even WhatsApp. Rest assured that our customer support team will do everything in their power to assist you.
Once again, we would like to apologize for the inconvenience. Thank you for your understanding, and we really hope you’ll give us another chance to show you why so many people are satisfied VIP customers.
Best,
Steve
Fabletics Team
Total scam.
Total scam.
Be careful if you order anything- they auto enrol you into a £59.99 per month subscription that is very difficult to get out of.
9 March 2026
Unprompted review
Reply from Fabletics UK
Hi,
Thank you for reaching out to Fabletics UK with your feedback.
We are sorry to hear that you feel the information about VIP membership was not clear enough.
There are two ways of shopping on our website, as a regular customer and as a VIP member (by picking a promotion). When you choose a VIP price you are informed about how the membership works both before and after confirming the order. You also receive a confirmation email after your first purchase that provides you with additional information about the VIP membership.
As a VIP member you are not obligated to either buy or pay each month. To keep all the benefits of the VIP membership for free you simply need to log in to your profile between the 1st and the 5th of each month and click on the Skip The Month button.
If you need any assistance with your account or with the cancellation, you can contact us via chat, email, or phone. Our team will be more than happy to assist you.
Best,
Steve
Fabletics Team
Absolutely appalling company
Absolutely appalling company! Didn’t receive my order and no help locating it - no refund given or replacement order and then they had the cheek to charge me £59.99 for a membership that I had cancelled!!! AVOID AT ALL COSTS!!! can’t get through to anyone.. tried email, WhatsApp and calling them.. happy to take your money but not resolve things
9 March 2026
Unprompted review
Reply from Fabletics UK
Hi Rebecca,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention.
This is certainly not the level of service we aim to provide.
We are sorry to hear you didn't receive your order, and that you were charged once your cancellation of the membership was completed, and we would like to resolve this asap!
Please reach out to us with your account details so we can review what happened and work towards a resolution together:
*Telephone: 020 36953 831
Available: Mon-Sun: 9 am - 6 pm
*UK Web Chat: Mon-Sun: 9 am - 6 pm
*WhatsApp +442038689408 : Mon - Sun: 9 am - 6 pm
*FB Messenger: Mon - Sun: 9 am - 6 pm
*Email: support@fabletics.co.uk
We genuinely appreciate your understanding and look forward to supporting you.
Kind regards,
Lena
Fabletics Team
Absolute shambles of a company
Absolute shambles of a company. Returned items for a longer replacement and they send the exact same size again. All the hassle of printing labels for returns and having to wait on another replacement I will definitely not be ordering from here again or recommend them.
9 March 2026
Unprompted review
Reply from Fabletics UK
Hello, Andrew:
Thank you for the review. We are incredibly sorry for the hassle we've caused you. Hearing that we sent you the same size again after you took the time to make a return is genuinely disappointing, and we completely understand why you feel this process has been a headache.
Please know that this is not the level of service we strive for. Our goal is always to make things right and ensure you have a seamless experience, and we clearly missed the mark this time.
We will reach out to you directly to personally oversee a solution that works for you and to ensure we correct this mistake immediately.
Thank you for your patience and once again we apologize for the inconvenience.
Best regards,
Alex, Fabletics Team
Expensive and unnecessary charges
It used to be a case of once you’ve cancelled your Fabletics membership no more money is taken and the account is cancelled. They’ve now changed it so once you’ve cancelled they send you an email and you have a 5 day period to go onto your account and “skip the month” or they charge you £60 again to catch people out and make more money. Very sneaky tactic. So if you’ve not understood the email about “skipping the month” as you would assume once cancelled it is well and truly cancelled, they take your money and refuse to refund you so you have to buy something with the credits to get your moneys worth. It should be how it used to be as this is just a ploy to get more money and catch people out. If it wasn’t for the fact the clothing is good quality I’d have given a 1* review.
9 March 2026
Unprompted review
Reply from Fabletics UK
Dear Emily,
Please accept our sincerest apologies for the stress this situation has caused you. It is truly disheartening to learn that you felt we were trying to mislead our members, as that is entirely contrary to the supportive experience we aim to provide. We genuinely appreciate you taking the time to share your feedback with us, as it is vital for helping us improve our services and better serve our community.
While we recognize that our business model may not suit everyone, we do our best to ensure that all terms and conditions are presented transparently on our website and during the checkout process. Our goal is for every member to feel empowered rather than obligated, as the choice to participate in the membership is always yours to make.
If you have any remaining questions or would like further clarification on how our system works, please know that our support team is available every day via phone, email, or live chat. We would value the opportunity to speak with you again to ensure all your concerns are addressed and to work toward a resolution that leaves you feeling heard and respected.
Best wishes,
Dora
Fabletics Team
Subscription
I order once with(vip)order,I didn’t know what means that,from that day they charge me around 400£ for nothing,(some credit in my account)I call them and I explain that I am not happy with their items an I will not make another order,yo get my money back.she hang up the phone,
8 March 2026
Unprompted review
Reply from Fabletics UK
Hello, Ana:
Thank you for the review. We’re sorry for the oversight. We know that seeing an unplanned charge is stressful, and we want to help resolve this.
We want to ensure there’s no misunderstanding: the VIP memberships can only be started by the user, as our system doesn't allow us to activate them on our end. We offer a flexible 'skip' option because we want our platform to be accessible to everyone at no cost when needed. We’d hate for you to have a negative experience, so we've reached out via email. We’ll get this sorted out right away because we want all of our members to be satisfied with the service.
Best regards,
Alex, Fabletics Team
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