Fabletics UK Reviews 19,170

Reply from Fabletics UK

Apr 1, 2026

Hello Mabel,

Thank you for taking the time to share your honest feedback with us. We are sincerely sorry to hear that your experience did not meet the high standards we strive to provide. 
It is certainly not the impression we want our customers to have.

We appreciate you bringing your concerns regarding our membership structure to our attention. We aim to be as transparent as possible about our business model, which offers two paths: shopping as a guest or as a VIP member. 
When choosing the VIP option, customers receive information regarding the program benefits and policies both during checkout and in follow-up communications. We also aim to offer flexibility by allowing members to use the "skip" feature to maintain their status without obligation.

However, we fully understand that this model may not align with everyone’s shopping preferences, and we appreciate your candor in pointing this out. 

Your feedback is invaluable to us, and our team is actively reviewing it as we work to improve the clarity and ease of our digital experience.

Please know that you have full control over your account, and the membership can be canceled at any time. I would be more than happy to personally assist you in reviewing your account details, discussing your options, or helping you navigate your preferences to ensure you feel comfortable with your choice.

We truly value your patience and would appreciate the opportunity to provide you with the seamless, stress-free experience you deserve in the future. Please do not hesitate to reach out if you have any further questions.

Warm regards,
Dora
Fabletics Team

Reply from Fabletics UK

Mar 30, 2026

Hi Customer,

Thank you so much for the awesome feedback! 

Nothing makes us happier than knowing you love our deals, and find it easy to shop your favourite looks.

Knowing that you're loving the styles, the performance-driven fabrics and the perfect Fabletics fit truly makes our day! 💖️

We design every piece to keep you fully supported and stylish at the same time. Welcome to the zone of world's best leggings...and so much more! 💪️

We appreciate you being part of our family. More thrilling products are coming soon! 😊

With care,
Lena
Fabletics Team

Reply from Fabletics UK

Mar 30, 2026

Hi, 

Thank you for reaching out to Fabletics UK. We're very sorry to hear about this inconvenience and that our VIP program was not clear enough. Let me explain everything to you.

Basically, we have two ways of checking out on our website: as a VIP customer or as a guest. When you check out as a VIP customer, you use the VIP benefits of the program. We ensure that our customers agree to our policy before placing an order and receive information about the VIP program even after they check out. The good thing is that the membership can be maintained for free with the "skip" option. 

For customers who do not wish to be part of the VIP program, we do have a guest checkout.

In any case, we understand your concern. Please check your inbox so that we can assist you further.

We hope that we have made our policies easier to understand.

Kind regards,
Steve
Fabletics Team

Reply from Fabletics UK

Mar 26, 2026

Hey there, Aurora!

Thank you so much for your kind words. We are so happy to know how much you love our brand and designs. We are doing our best to keep our customers satisfied.

We hope that you'll have a lovely day.

Best,
Steve
Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hi Jenny, 

We're really sorry to hear about your experience, and we appreciate you taking the time to share such detailed feedback. 

We understand that our VIP program can feel confusing. Just to clarify, the monthly charge if the month isn't skipped-is issued as a member credit, which can be redeemed on any item or two-piece outfit up to £80 in value. Many of our sale promos allow the use of the credit, which can offer even greater value. 

Skipping the month option is always available within the first five days of the month, and there is no obligation to make a purchase. 

All that said, we hear you and understand that the structure of our membership may not suit everyone’s shopping preferences. The membership can be cancelled at any time, and we would be more than happy to assist you with reviewing your account, going over your options, and helping with your decision. 

It does mean a lot to us that you like the quality of our products, and we hope you will give us another chance. 


Please don’t hesitate to get in touch with us, and one of our friendly agents will be more than happy to assist you:

*Telephone:     020 36953 831
Available:          Mon-Sun: 9 am - 6 pm

*UK Web Chat:  Mon-Sun: 9 am - 6 pm

*WhatsApp  +442038689408 :  Mon - Sun: 9 am - 6 pm

*FB Messenger: Mon - Sun: 9 am - 6 pm

*Email:   support@fabletics.co.uk


Kind regards,
Lena
Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hi there,

Thank you for reaching out to us. We are very sorry to hear about this situation. 

Please feel free to contact us via chat, email, or phone. Our customer support will do their best to assist you in the best possible way with organizing the exchange. 

Best,
Steve
Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hello, Ms. Kirsty:

Thank you for reaching out. We are very sorry to hear about the confusion regarding your account and the recent charge. We completely understand how upsetting it is to see an unexpected deduction from your bank account.
We want to confirm that we always send a confirmation email when the member registers. After that, we send an email when the member joins our VIP membership and the information about the membership can also be seen on the page too.
Our goal is always to be transparent about how our VIP membership works, and we are sorry that this wasn’t your experience. The VIP membership can always be free because we have the option to skip the month. This benefit helps our member to take advantage of all the benefits without any cost. We also hear your concerns regarding the member pricing; the VIP program is intended to provide the best value, since we offer great promotions all the time. Our VIP members can always take advantage of the discounts up to 80%. 
To be able to check everything, we will reach out to you. We invite you to answer so we could find the best possible solution and sort everything out for you.

Best regards,
Alex, Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hello,

Thank you for reaching out to us. We are sorry to hear that there was an inconvenience. We will be more than happy to assist you in exchanging the products. You can contact us via chat, email, or phone. Our customer support team will be more than happy to help and to explain our policy. 

Have a lovely day!

Best,
Steve
Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hey there!

Thank you for your kind feedback!

It really means a lot to us to hear that you like how our designs look. We are looking forward to you trying them!

Kind regards,
Steve
Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hi Elena,

Thank you so much for the five-star review!😍️

We're thrilled to hear you found our website easy to navigate. 

At Fabletics, we're all about making your shopping experience seamless and bringing you stylish, high-performance pieces you'll feel amazing in, both when you're working out or just running your everyday errands. 💪️

We can't wait to hear from you in the future!

With care,
Lena
Fabletics Team

Reply from Fabletics UK

Mar 23, 2026

Hi Graeme, 

Thank you for your kind feedback! So glad to hear that shopping with us went so well!

It’s awesome to know our site made it easy for you to find what you needed, and it was fast, simple, and enjoyable.

We're excited for you to get your order, try everything on, and experience that Fabletics comfort and confidence for yourself. Definitely let us know how it fits and feels, we'd love to hear!

With care,

Lena
Fabletics Team

Reply from Fabletics UK

Mar 20, 2026

Hello, Christopher:

We're really sorry to hear about your experience and the frustration this situation has caused. While mistakes can occasionally happen, we strive to minimize them and ensure they are resolved as quickly and smoothly as possible. This is definitely not the standard we strive for and we completely understand your disappointment.

Regarding the VIP membership, we're sorry to hear it felt misleading. We want to inform you that the VIP membership is completely optional, and it is nor permanent. However, it can always be free because we have the option to ''skip the month''. This option appears on your profile every month and helps our members to take the advantage of all the benefits that we offer for free. You can see all the details here - https://www.fabletics.co.uk/how-membership-works. We always aim to be transparent about how it works and the benefits it offers. Your feedback is valuable in helping us improve our service.

We are so sorry you did not receive the order, and we want to make this right immediately. Therefore, we will be reaching out to you to investigate the case and ensure we can find a solution that works best for you.

Best regards,
Alex, Fabletics Team

Reply from Fabletics UK

Mar 20, 2026

Hello CB,

Thank you so much for your honest and detailed feedback. While it’s wonderful to hear that you're enjoying the quality of our gear, it was genuinely disheartening to learn about your experience with our website. Please accept our sincerest apologies for the frustration this caused. Navigating our site should be the easiest part of your journey with us, and we clearly missed the mark.

We also hear you loud and clear regarding our pricing and membership model. We pour everything into the materials and design of our products to ensure they last, but we never want those choices to make our community feel excluded. While the membership was designed to provide extra value, we completely respect that it isn't the right fit for everyone.

Our team is taking your comments to heart as we work on making our digital experience much more seamless. In the meantime, please don't hesitate to reach out if we can help you find anything or answer any questions. We truly value your patience and look forward to giving you the stress-free experience you deserve next time.

Best wishes,
Dora
Fabletics Team

Reply from Fabletics UK

Mar 18, 2026

Hi there,

Thank you for reaching out to Fabletics UK!

We are very sorry to hear that you had an issue checking out. Please don't hesitate to contact us via chat, email, or phone. Our customer support team will be more than happy to look into this for you. We assure you that we are doing our best to help our customers in the best possible way!

Have a great day!

Best,
Steve
Fabletics Team

Reply from Fabletics UK

Mar 17, 2026

Hello, Shan:

Thank you for the review and for all the kind words. We struggle so hard to make everything work perfectly well so all our members enjoy while making orders. We invite you to check our Fitness App, all our VIP members have free access.

Best regards
Alex, Fabletics Team

Reply from Fabletics UK

Mar 17, 2026

Hi Em,

Thank you for your kind words!
We're delighted to hear that your shopping experience with us has been a smooth one! 

At Fabletics, we're all about bringing you stylish, high-quality pieces you'll feel amazing in, both when you're working out or just running your everyday errands.

We are excited for you to discover what we have in our store for you next. 

With care,

Lena
Fabletics Team

Reply from Fabletics UK

Mar 17, 2026

Dear Mike,

Thank you for taking the time to share your honest thoughts and genuine feedback with us. We truly value your insight into our services, as it helps us identify exactly where we need to grow and improve. While we are so pleased to hear that you are satisfied with the quality of our products, we were concerned to learn about your frustrations regarding our pricing and the cancellation process.

Please accept our sincerest apologies for the disappointment you experienced. We pour a great deal of care into sourcing premium materials and expert design to ensure our gear stands the test of time, and while this is reflected in our pricing, we never want any member of our community to feel excluded. We created our membership program as a way to offer more value through exclusive savings, but we completely understand that this path isn't the right fit for everyone.

We are especially sorry if the process of cancelling felt at all complicated or stressful. We believe that leaving should be just as seamless as joining, and we are taking your comments to heart as we work on making the customer journey more personalized and intuitive. If there is anything further we can do to make this right for you, or if you have any other questions, our support team is available every day and would be more than happy to help.

Best wishes,
Dora
Fabletics Team

Reply from Fabletics UK

Mar 17, 2026

Hello, Gem:

Thank you for the review. We are so sorry to hear you've had such a frustrating experience. This is certainly the impression we want to leave, and we sincerely apologize for the disappointment caused by our service and the quality of our items.
Regarding your concerns about joining, we want to inform you that we never intend for anyone to feel pressured. We strive to be transparent: every member has full control to decide whether to make a purchase or start a subscription. Furthermore, the membership is not permanent - you are free to cancel it any time if you feel it is not right for you. However, if you decide to be a part of our membership, you will have a huge variety of benefits that we offer to our VIP members, and you can check them here - https://www.fabletics.co.uk/how-membership-works.
We take your feedback on product quality very seriously, and we will give our best to improve it. We will reach out to you, and we invite you to respond so we could help you and resolve every issue as soon as possible.

Best regards,
Alex, Fabletics Team

Reply from Fabletics UK

Mar 16, 2026

Dear Anne,

Thank you very much for taking the time to share your review and provide us with such valuable feedback. Please accept our sincere apologies for the frustration you experienced while attempting to check out on our website. We understand how disappointing it is when a technical issue interrupts your experience, and your detailed input is incredibly helpful as it allows our team to identify and resolve these matters as quickly as possible.

Please know that our customer support team is always here to assist you whenever you have questions or encounter any difficulties. We are fully committed to ensuring your future visits are smooth and stress-free. We truly appreciate your patience and look forward to the opportunity to provide you with a much better experience next time.

Kind regards,
Dora
Fabletics Team

Reply from Fabletics UK

Mar 16, 2026

Dear Tracey,

Thank you very much for sharing your feedback with us. We truly value your input as it provides us with a vital opportunity to improve our services. Please accept our sincerest apologies for the difficulties you encountered while using our website. It is always our goal to provide a seamless and enjoyable experience for every customer, and we are truly sorry that we missed the mark during your visit.

Our support team is deeply committed to assisting our customers, and we want to ensure you feel supported whenever you interact with our brand. We would appreciate the opportunity to investigate this matter more thoroughly to prevent it from happening again. To help us do so, we kindly invite you to reach out to us through our live chat, email, or phone at your earliest convenience. We look forward to the chance to make things right.

Best wishes,
Dora
Fabletics Team