They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- th... See more
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See what reviewers are saying
EZ Storage Capitol Heights is a gem! Always smells fresh in clean each time I come. No clutter, trash, litter or anything... Basically a BRAND NEW property with new storage units. Also, Property Manag... See more
Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer... See more
Company replied
Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue.... See more
Company details
Information provided by various external sources
For homeowners, renters, students and businesses, ezStorage is the local self storage company that delivers clean, safe and secure storage within state-of-the-art facilities.
Contact info
8221 Snowden River Parkway, 21045, Columbia, MD
- 443-539-3000
- ezstorage.com
Hasn’t replied to negative reviews
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very clean facility
very clean facility. excellent customer service. the staff went out if their way to ensure i had the right size storage room at the best price. they reach out to me by email and phone when a concern arose about my storage lock. it is a secure well managed facility. you will not be disappointed.
Excellent service
signing up for a new unit
When I went to get a unit, the assistant was very helpful and very professional. So far everyone I have talked to has been really nice and helpful
Very easy group to deal with
Very easy group to deal with, Access is simple, carts are very helpful, facility is new and clean.
They were very helpful and great to…
They were very helpful and great to work with. Units are clean.
the location and hours are convenient
the location and hours are convenient; the storage area was cleaned and well-lighted; and the intake process was quick and easy.
A great place to use to store your…
A great place to use to store your goods. Clean, convenient and the managers are very helpful and extra friendly.
I just rented a unit a few days ago
I just rented a unit a few days ago, so I can only share about making the reservation and signing up for a unit. The reservation process online was easy. When I came in to sign the paperwork, it turned out that the size I picked did not meet my needs. It was no problem. The agent that I had was very friendly and explain my choices. He also explained everything that I signed and answered all of my question. I was in the middle of a move, so I was very stressed out, but the agent was patient. I was not looking forward to renting the unit, but it was overall a pleasant experience.
The associate was very friendly
The associate was very friendly. She showed the various options available and benefits.
Regretably, I didn't ask her name. She is an excellent face of eZStorage.
I've used ez storage several times…
I've used ez storage several times before. This was my 1st time at this location. Chris was AWESOME. He is so professional with great attention to detail. The staff, in general, are very friendly. Just hope this facility is as clean as it looks. I've seen a bug crawling in the hallway. I've never had an issue and don't want to start now.
Great experience so far
clean, affordable, secure.
tanya and chris (management team) are awesome, they really make all the difference in the world
Code acceptance
Computer system would not accept our personal code for first two days
Jim and Karla were very personable
Jim and Karla were very personable . They knew their stuff . It was all very cut and dry “in a good way “. The place was clean . We were in and out pretty quick . I used this facility one other time about five years ago , and I’m glad that I came back .
Clean storage facility at a reasonable…
Clean storage facility at a reasonable price. Thanks
Customer service is great the place is…
Customer service is great the place is very clean the only problem is you should stay open a least to 11p people work late hours.
Excellent facility
Excellent facility. Management is very nice & polite.
Clean facility and friendly staff.
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