They charged me so much for poor customer service and late delivery- I took a day off to wait for their delivery, and it ended up being extremely late. The customer service was also very unhelpful- th... See more
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See what reviewers are saying
EZ Storage Capitol Heights is a gem! Always smells fresh in clean each time I come. No clutter, trash, litter or anything... Basically a BRAND NEW property with new storage units. Also, Property Manag... See more
Coming in the door to do business with your company and rent one of your storage space , Georage verblally attacked me on my 1st visit 2rd visit . §o i asked him to treat me like every other customer... See more
Company replied
Worst scammers ever, Life Storage and EZ storage merged and they had a problem with their automatic payments, resulting in a 175.00$ fee charged to me for being late when it was their billing issue.... See more
Company details
Information provided by various external sources
For homeowners, renters, students and businesses, ezStorage is the local self storage company that delivers clean, safe and secure storage within state-of-the-art facilities.
Contact info
8221 Snowden River Parkway, 21045, Columbia, MD
- 443-539-3000
- ezstorage.com
1.7
Bad
3K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Convenient
Convenient, clean and friendly helpful staff. They really go that extra mile.
10 September 2019
Unprompted review
Everyone is so helpful
Everyone is so helpful! Very clean and accessible.
9 September 2019
Unprompted review
Very friendly service and clean…
Very friendly service and clean facility.
9 September 2019
Unprompted review
First-rate facility
Modern, clean and well-managed storage facility. Staff members are friendly, knowledgeable and helpful in explaining terms, conditions and entitlements.
9 September 2019
Unprompted review
Awesome customer Service!
9 September 2019
Unprompted review
Jose was extremely courteous and…
Jose was extremely courteous and professional getting me set up. Thank you!
9 September 2019
Unprompted review
Very helpful and friendly staff
Very helpful and friendly staff. Went over paperwork throughly but didn’t go over board. Very clean and bright. Easy access, lots of large carts to use and large clean elevators.
9 September 2019
Unprompted review
Great customer service
Great customer service. Clean easy accessible units.
9 September 2019
Unprompted review
Gaithersburg
Overall, very clean and safe facilities as well as excellent customer service.
9 September 2019
Unprompted review
Great experience all around!
Staff helpful knowledgeable the location was clean and kept up very well. The ease of signing up online calling for questions all perfect
9 September 2019
Unprompted review
Very clean facility and the customer…
Very clean facility and the customer service was perfect.
9 September 2019
Unprompted review
Staff was very helpful and respectful
Staff was very helpful and respectful, took the waking slow as I am not able to walk far or fast due to health reasons. They found me a unit that was not far from the door to accommodate my needs
9 September 2019
Unprompted review
Excellent Customer Service
Excellent Customer Service, Clean facility and Fast Prompt Service.
9 September 2019
Unprompted review
Painless.
The representative was VERY informative and made my move much easier. Thanks for doing what’s advertised!!
9 September 2019
Unprompted review
There are a lot of places that offer…
There are a lot of places that offer storage, inside and outside and there are a range of prizes to choice from. I give ezStorage a 5 star because I receive excellent customer service, the facility is always clean, and the cost is reasonable.
9 September 2019
Unprompted review
Great staff - clean unit
Great staff - knowledgeable, friendly, and helpful! Getting my a unit was efficient and easy. Unit and surrounding areas were clean and well kept.
9 September 2019
Unprompted review
Staff was very professional and…
Staff was very professional and accommodating, and facilities were clean and organized.
9 September 2019
Unprompted review
I just got my storage space this month
I just got my storage space this month. I visit the storage yesterday and found it to be as clean as it was the first day visit.
5 September 2019
Unprompted review
The staff was so accomodating and…
The staff was so accomodating and helpful. They assisted me with anything I needed including a cart.
4 September 2019
Unprompted review
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