Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more
Company replied
Car was nice , staff is supportive at pickup point. Just one thing to add please provide some sign board at entrance because pickup point inside at paid parking which is confusing.
Company replied
In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more
Company replied
Company details
Written by the company
eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.
Contact info
U.A.E.
- ezhire.ae
4.2
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer is considered a liar until they can prove otherwise...No trust.. Dishonest.
On 17 March, I rented a car with booking ID 527885. Initially, the experience seemed smooth. Due to heavy traffic, I anticipated being slightly late, so I contacted them, and they granted me an additional 15 minutes. Unfortunately, because of the traffic jam, I exceeded that by another 10 minutes. I returned the car and went home, and no one informed me that extra charges would apply.
Two days later, I received a receipt showing that an amount had been deducted immediately for fuel charges without my confirmation. When I contacted them, they acknowledged their mistake and refunded the amoun, but only because I had taken photos before using the car. Otherwise, I believe no refund would have been issued.
After 20 days, I received three messages from my bank indicating failed deduction attempts from “HD 01A Floor 01 Building” due to insufficient balance. I recognized this as being linked to the Ezhire app. When I contacted them, I had just transferred some money into my bank account, and they immediately deducted it.
They then claimed that I returned the car at 8:00 PM, whereas I actually returned it at 5:55 PM. They refused to issue a refund, stating that I had no proof and that this was in line with their policies.
Additionally, they promised to call me back after checking with their team, but I never received any follow-up. I had to contact them again via chat, where they continued to evade the issue with repetitive responses.
Moreover, they refused to remove my bank card from the app immediately, stating that it would take up to 90 days, even though all dues had been cleared.
Overall, this experience involved multiple mistakes, unnecessary stress, and a significant waste of time. I truly regret using this service.
If anyone plans to use this app, I strongly recommend the following:
- Make sure to take detailed photos of the car at pickup and drop-off to protect yourself, so they can believe you and avoid any false claims.
- Use a prepaid or digital payment card that you can top up as needed to prevent unauthorized charges and avoid being robbed.
6 April 2026
Unprompted review
Reply from eZhire
Dear Mustafa Abubaker,
Thank you for contacting us. We sincerely regret any inconvenience you may have experienced and greatly appreciate your patience while we address your concern.
As per our Terms and Conditions, all charges are securely processed through the card on file, with full transparency ensured via detailed invoices shared with our customers.
Kindly note that the vehicle is required to be returned at the same time as the original delivery or self-pickup time.
In your case, the booking was scheduled to end on 17 March 2026 at approximately 5:33 PM. However, our system records and time-stamped images confirm that the vehicle was returned at 7:58 PM. As the return time exceeded the scheduled booking period, an additional day’s charge was applied in accordance with our standard rental terms.
We apologize for the inconvenience caused during your experience and appreciate your understanding.
We truly value your feedback and remain at your service for any further questions or assistance you may require. Please do not hesitate to reach out to us at connect@ezhire.life at your convenience.
Warm regards,
Team eZhire
For fuel charge you charged me 55 aed
For fuel charge you charged me 55 aed.
I took for one month and extended again 3 more days. Then while returning just for 2 bars petrol down you charged me 55 aed. If i put petrol it will be just 20 aed charge. This is too much
16 April 2026
Unprompted review
Reply from eZhire
Dear Jubair Aboobacker,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Service was very good
Service was very good.
Zahoor, the driver that picked the vehicle up was very polite.
16 April 2026
Unprompted review
Reply from eZhire
Dear Ian, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good experience
15 April 2026
Unprompted review
Reply from eZhire
Dear Jobin Jose, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Tint Aung Zaw, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
very nice and clean cars thank you for…
very nice and clean cars thank you for eZhire
15 April 2026
Unprompted review
Reply from eZhire
Dear Salman Sallu, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Keep more staff
Thank
You
But keep more staff
I was waiting for long time to collect
14 April 2026
Unprompted review
Reply from eZhire
Dear Jabir MP,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
On time delivery easy to access
12 April 2026
Unprompted review
Reply from eZhire
Dear Sundas Malik, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Skoda kushuq
Car came cleaned and filled with gas. Delivery was on time as well. Will use again
14 April 2026
Unprompted review
Reply from eZhire
Dear Moawia Salah, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good experience with them friendly…
Good experience with them friendly behavior..
12 April 2026
Unprompted review
Reply from eZhire
Dear Dikesh Sharma, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Mostafa Rashad, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Overall good experience but rates…
Overall good experience but rates increase
24 March 2026
Unprompted review
Reply from eZhire
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Vladimir Loginov, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good service
13 April 2026
Unprompted review
Reply from eZhire
Dear Joelle, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!
Reply from eZhire
Dear Vipin Vijayan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Very nice experience with ezhire
12 April 2026
Unprompted review
Reply from eZhire
Dear Farhan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
In General we did have a great…
In General we did have a great experiance with EZhire.
Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t there on time. We need to leave the car with the keys on a parking lot (which usually has to be payed for) and the driver did pick up the car many hours later. This was very stressful to us
23 March 2026
Unprompted review
Reply from eZhire
Dear Jochen,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and frustration you have experienced.
Please know that we are fully committed to addressing your concerns. To help us expedite the resolution process, please email us at connect@ezhire.life with your booking ID and any relevant details.
Rest assured, we will prioritize your case and work diligently to reach a solution that meets your expectations. Please don't hesitate to reach out if you have further questions or require additional clarification.
We’re here to support you and will do our utmost to ensure your satisfaction.
Warm regards,
Team eZhire
Good service
1 April 2026
Unprompted review
Reply from eZhire
Dear Babar Malik, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Good service
12 April 2026
Unprompted review
Reply from eZhire
Dear Customer, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
Highly recommended.
13 April 2026
Unprompted review
Reply from eZhire
Dear Camille Dela Rosa, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.