eZhire Reviews 

1,320
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 717 reviews, reviewers had a great experience with this company. Customers consistently praise the smooth and professional service, from booking to car return, highlighting a convenient and well-organized process. Many people appreciate the helpfulness and politeness of the staff, describing them as professional, kind, and readily available. The user experience is often hassle-free, making it a preferred choice for quick rentals. However, some customers noted inconsistencies with customer service, as support teams sometimes struggle to resolve issues beyond routine requests. A few others felt the car received was not always as expected, with instances of late handovers or not getting the specific model. Concerns were also raised about issues related to vehicle damage and documentation.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting smooth and seamless experiences... See more

Staff

Consumers generally report positive interactions with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with some customers reporting positive... See more

User experience

Customers had positive experiences with user experience, finding it helpful for building confidence while... See more

Product

People report ambiguous experiences with product, with some customers praising the cleanliness, good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Only critisism is that I was asked to Initial on an electronic pad that I agreed to the check in drivers’s assessment of the car’s returned condition. And he told me that the cars condition was norma... See more

Company replied

Rated 4 out of 5 stars

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back. Customer Service professional on the phone are polite and helpful. ezhire Sharja... See more

Company replied

Rated 4 out of 5 stars

In General we did have a great experiance with EZhire. Except the situation at the end of the renting period when we wanted to handover the car to a driver at the Dubai Airport and the driver wasn‘t... See more

Company replied

Rated 4 out of 5 stars

Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.

Company replied


Company details

  1. Car Rental Agency

Written by the company

eZhire car rental in Dubai, making quick and easy to rent a car in UAE. Now get your desired car WITHOUT ANY SECURITY DEPOSIT, when you visit the emirates.


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.2

All reviews

(1,320)

722 reviews in the last 12 months

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Rated 4 out of 5 stars

Professional courteous staff at Sharjah…

Professional courteous staff at Sharjah Branch. Smooth and seamless service from booking to returning the car back.
Customer Service professional on the phone are polite and helpful.
ezhire Sharjah branch is difficult to find because of no outside branding. However, customer service department should know the exact location and name of Sharjah branch.
The name on signboard of Sharjah branch is not "ezhire", it's a different name.
Hoping their after rental service is good too.

24 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Saifullah Khan,

Thank you for taking the time to share your honest feedback with us. Your input is invaluable, and we are committed to continuously improving our services based on the suggestions you’ve provided.

We truly appreciate your support and look forward to the opportunity to earn that fifth star from you in the future. It is customers like you who inspire us to strive for excellence.

We hope to serve you again soon!

Best regards,
Team eZhire

Rated 4 out of 5 stars

Service was great and quick

Service was great and quick. Car was new and good performance. However, must make sure the details in the email are correct so it won't confuse the client.

22 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Kim Co,

Thank you for taking the time to share your honest feedback with us. Your input is invaluable, and we are committed to continuously improving our services based on the suggestions you’ve provided.

We truly appreciate your support and look forward to the opportunity to earn that fifth star from you in the future. It is customers like you who inspire us to strive for excellence.

We hope to serve you again soon!

Best regards,
Team eZhire

Rated 5 out of 5 stars

it was a great experience..very good…

it was a great experience..very good service..I will recommend to all..

23 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Althea Alexah Dimaguipo, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

The delivery and collection was on time…

The delivery and collection was on time and polite staff.

Keep up the good work

22 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Janice Carillo, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Very easy to book

10 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Aries Oliveros, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good customer service

Good customer service

20 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Vivek, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Prompt and efficient

Ezhire's service is great, they were prompt in responding, solving all the concerns i had, very efficient

19 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Dina Hassan, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 1 out of 5 stars

1 Star- underlined charges beware

1. Even with full coverage, tire punctures are not included, and no assistance is provided for tire-related issues.
2. If your car is faulty, they will replace it with a new one. However, be careful with fuel, if you’ve already filled the tank and the car stops working, they won’t compensate you for the fuel you added.

14 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Shanu Varghese,

Thank you for taking the time to share your feedback with us at eZhire. We truly value your input, as it helps us improve our services and enhance the overall customer experience.

Please be assured that the concerns you highlighted have been taken seriously. We are actively reviewing the matter internally and working with the relevant teams to ensure such issues are addressed and prevented in the future. Your experience does not reflect the standards we aim to deliver, and we regret any inconvenience this may have caused.

We appreciate your patience and understanding while we work on these improvements. Should you require any further assistance or wish to share additional details, please feel free to reach out to us.

Thank you once again for bringing this to our attention. We sincerely apologize for any inconvenience experienced.

Kind regards,
Team eZhire

Rated 5 out of 5 stars

Make discount on weekends

Excellent service

17 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Hilal Ismail, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good,I regularly use only for EZhire.

19 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Saran, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Easy application

Easy application, nice car.

19 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Regil Maverick Villareal Nabio, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Great service

Great service

18 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Mayanja Micheal, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Today was a good news day

Today was a good news day. My family is very happy and this Car will never be forgotten. Thank you Javad Asaad and Team.

19 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Sunita Shirke, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

It was great experience

It was great experience, tge car was very clean when I received it, the staff was very helpful, I highly recommend it

15 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Mahmoud Bilal, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

My Top choice if renting a car

The easiest way to book and receive car. Smooth process. No deposits. Support always active. Will choose to rent from ezhire next time if the service remain nice like now

10 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Awais Zee, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good experience very nice stuff

Good experience very nice stuff

16 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Rehman Ali, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Good and fast

16 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Muhammad ijaz, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Fast procedure and give it ready and…

Fast procedure and give it ready and clean car thanks alot

15 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Yasir Alhaj, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 3 out of 5 stars

The service is Impeccable

Thea car was great and the service is quick and there is no hidden charges

16 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Carine, Thank you for your valuable feedback. We’re committed to continuous improvement and look forward to earning that fifth star from you next time! We are thankful to have an amazing customer like you. We hope to see you again soon!

Rated 5 out of 5 stars

Great service …

Great service …. I repeated use ezhire for more that 5 years now

16 April 2026
Unprompted review
eZhire logo

Reply from eZhire

Dear Shoukath Ahmad, Thank you for the feedback. We strive to make your experience great with eZhire and are thankful to have an amazing customer like you. We hope to see you again soon!

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