EZContacts.com Reviews 46,681

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 8,548 reviews, reviewers had a great experience with this company. Customers frequently highlight the excellent pricing, noting that products are often significantly cheaper than elsewhere, with many appreciating the competitive rates and lack of hidden fees. People are also very satisfied with the wide selection of products available. Many consumers praise the fast shipping and efficient processing of orders, often receiving their items sooner than expected. However, some people experienced issues with delivery, including delays or packages not arriving as scheduled. There were also instances where customer service was not helpful, with some reviewers reporting difficulties in resolving issues or receiving refunds for shipping. A few customers also mentioned delays in shipping out-of-stock items, making the ordering process more tedious.

What people talk about most

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the ease of ordering,... See more

Product

People report ambiguous experiences with product. Many customers praise the product quality, timely delivery,... See more

Price

Consumers express satisfaction with the pricing, often finding it very reasonable and competitive compared to... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping and timely... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express dissatisfaction, citing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

No shipping! Quick Delivery! Only wish UPS driver (not positive about which carrier) had delivered package to the door. Package left on front sidewalk, yes, but close to the road, probably 25' away... See more

Company replied

Rated 4 out of 5 stars

Everything was great! Price, fast free shipping and variety. The only thing I wish the company would offer or request from the various vendors is the national rebates that are available to customers... See more

Company replied

Rated 4 out of 5 stars

Heard good things about EZContacts and would say I am overall a satisfied customer. Their prices are very reasonable and competitive, just be aware that there can be a bit of a delay in shipping out o... See more

Company replied

Rated 5 out of 5 stars

SERGIO was amazing with his calm patience during my purchase of RAYBAN PUFFER black sunglasses with ultra black lenses size 50. He answered all of my questions and was very professional. Called back... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Sunglasses Store

Written by the company

EZContacts is the leading online eyewear retailer of contact lenses, prescription eyewear, and designer sunglasses. Have a unique contact lens prescription? Looking for the hottest frames? Want to turn your sunglasses into reading glasses? You've come to the right place. And because we keep our inventory fully stocked at all times with contact lenses, designer frames, and popular optical lenses, we can provide that quick turnaround to our customers. Among the regular and specialty contact lenses we stock are Acuvue, SofLens, Proclear, PureVision, Air Optix, Biomedics, and others. We also carry popular eyewear brands such as Oakley, Ray-Ban, Kate Spade, Caviar, Liberty Sports, Nike, and more, as well as Disney, Polo, and Ray-Ban Junior for children, and outfit the frames with top-quality lenses by Transitions, Varilux, and Crizal among other premium brand names. Whether you need advice before you place your order or require assistance on a current order, EZContacts opticians and helpful staff are here for you through the entire process. Moreover, at EZContacts we're committed to patient education. Check out the handy resources we created to make it even easier for you to pick out the perfect pair of glasses. Please visit EZContacts.com for more information. Thank you


Contact info

4.0

Great

TrustScore 4 out of 5

47K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

I'm a new customer. Contacts were the least expensive price (with automatic discount) compared to online competitors. Ordering was easy. Items received were correct and arrived quickly. Only complaint is way too many emails (unrelated to my order).

16 May 2026
Rated 1 out of 5 stars

Charged for Expedited Shipping and they…

Charged for Expedited Shipping and they didn't ship for weeks!

16 May 2026
EZContacts.com logo

Reply from EZContacts.com

Thank you for your feedback, and we are sorry for the confusion and frustration caused by this experience.

After reviewing the order, it was canceled shortly after being placed due to a security verification concern flagged by our system. Because the order did not pass verification, it was not processed or shipped, and the payment was refunded back to the original payment method. While expedited shipping was selected at checkout, the order itself was unable to move forward due to the verification issue.

We understand how disappointing and inconvenient this was, and as a courtesy, we also provided a discount code for a future order. We truly appreciate your patience and understanding throughout the process.

Rated 2 out of 5 stars

Slow shipping

I’m honestly disappointed with how slow shipping has been and that I’m not going to receive my order for another week. I needed this product for a trip I am taking and it won’t be here in time.

18 May 2026
EZContacts.com logo

Reply from EZContacts.com

Thank you for reaching out to us. We're so sorry to hear that your order was delayed. We understand how frustrating this can be, and we appreciate you bringing this to our attention.

We've investigated the issue and found that there was a delay in your order, but it was successfully shipped out, and we expect it to arrive to you shortly.

We apologize for any inconvenience this has caused. We'll be sure to take your feedback into account as we work to prevent similar issues from happening in the future.

We appreciate your business with us and wish you a wonderful day ahead.

Rated 5 out of 5 stars

Always a great experience

Wonderful, vast selection of products. You cannot beat the prices! I have been a returning customer for about 3 years now. I always get so excited to purchase from ezcontacts! Usually my ordered have shipped very quickly some items do take a little longer it has only happened once actually my recent order (two items have yet to ship) but I did already receive one in the mail. Keep in mind, my purchase was only 5 days ago!

14 May 2026
Rated 5 out of 5 stars

Nice and easy!

Order was easy and a great price and the sun glasses were delivered quickly. No worries and no issues - nice and easy!

14 May 2026
Rated 5 out of 5 stars

A STAR EMPLOYEE

What made my experience great is one word: Jose L. I had an issue with the glasses I ordered and Jose very patiently and with great care looked into the matter. He handled the problem with thoughtfulness and competence and regardless of the outcome, it was most impressive to see how he handled the situation. He is smart, courteous, understanding, and has all the qualities of a really terrific employee and should be a role model for others at EZ Contacts. My issue was ultimately resolved fairly and I will continue to be a customer in the future -- thanks to him. I hope he is recognized as one of your BEST.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Easy ordering; great price; fast shipping; the exact item that I wanted; perfect new condition. Will definitely buy from EZ Contacts again.

14 May 2026
Rated 5 out of 5 stars

My contacts shipped so fast

My contacts shipped so fast! Was amazed by how quick and smooth the process was compared to other sites. Plus you can’t beat these prices! Will be purchasing my contacts from EZ contacts from now on!

15 May 2026
Rated 1 out of 5 stars

You sent the wrong contacts and I had…

You sent the wrong contacts and I had to send them back. But then had to wait 10 days for the correct ones. You made the mistake and yet I had to wait for the correct ones. I have never experienced this before with a company and I won’t purchase contacts from you again. Completely ridiculous

16 May 2026
EZContacts.com logo

Reply from EZContacts.com

Thank you for your feedback. We are very sorry for the inconvenience and frustration caused by receiving the incorrect contacts.

We understand how disappointing it is to experience additional delays while waiting for the correct lenses after already having to return the original order. We sincerely apologize for the inconvenience this caused and understand why this experience fell short of your expectations.

Your concerns have been shared with our team as we continue working to improve accuracy and turnaround times for replacement orders. We appreciate you taking the time to share your experi

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look