Eye Clinic London Reviews 

303
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely friendly, welcoming, and dedicated to providing wonderful and attentive care throughout every single visit. Many people note that the team creates a deeply comfortable and reassuring environment that makes every single patient feel completely relaxed and valued during their appointments. Consumers consistently highlight the exceptional professionalism, warm personal manner, and thorough explanations given by the doctor during all consultations and medical procedures. Reviewers frequently describe truly life-changing results and successful treatments that have greatly improved their vision, giving them immense gratitude and supreme confidence in the quality of care.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their warm, professional, and reassuring... See more

Service

Consumers find service to be positive, highlighting high standards of medical care and expertise. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Hamada and his team are amazing. I had bilateral cross linking surgery done and he made it as painless as possible. The surgery was very successful and the aftercare was great. His team are extreme... See more

Company replied

Rated 5 out of 5 stars

Very welcoming and friendly, keep you updated which is reassuring. Everyone seems to genuinely care about the patients. I was quite nervous but the actual procedure was quick and painless and im so gl... See more

Company replied

Rated 5 out of 5 stars

My whole experience from seeing Dr Hamada fot the first time having my consultation to him doing my cataract and lenses surgery was so professional.Dr Hamada was very informative professional and char... See more

Company replied

Rated 5 out of 5 stars

Amazing care and such obvious commitment from Dr Hamada and his team. For me this is life changing surgery after a lifetime of extreme short sightedness. I would totally recommend Dr Hamada. You will... See more

Company replied


Company details

  1. Eye Care Center

Information provided by various external sources

New, innovative, safe and evidence-based approach to the management of wide range of eye diseases in adults and children based in London and Sussex


Contact info

5.0

Excellent

TrustScore 5 out of 5

303 reviews

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5.0

All reviews

(303)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Eye Clinic London

The clinic and facilities look spotless.
Staff is very welcoming and professional. But of course the best of it all is the excellence of expertise, passion and knowledge that is performed by Dr Hamada. Great service. I would definitely recommend this clinic to anyone who seeks for great advice and exceptional service

15 July 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Veronika

Thank you so much for your lovely review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

First class throughout

Both the treatment and care were first class and amazing results can’t thank them enough for their support.

15 July 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Patricia

Thank you very much for your kind review.

We are so pleased we could have helped and that you have has such great results, its our pleasure.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Extremely Impressed!

From the start it has been a pleasure to deal with Joanna and Dr Hamada.
The organisation of the video consultation then the face to face appointment for my 4 year old son was flawless! Dr Hamada was great with my little boy making him feel comfortable through eye tests and then gave us a clear and understandable diagnosis which two prior GP’s were unable to do! I will be returning for his 6 month check up for sure. Extremely impressed. Thank you x

15 July 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Lucy

Thank you so much for your kind review.

We are so pleased you have had a great experience with us and we look forward to seeing you again in 6 months time.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent and very professional service…

Excellent and very professional service and and very comforting and polite staff

19 June 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Nathan

Thank you very much for your kind review.

We're pleased you had a great experience with us.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Mr Samer Hamada was very understanding…

Mr Samer Hamada was very understanding during my appointment and gave me a full and clear explanation concerning the problems I am having with my sight.
He is going to arrange for treatment to eleviate the condition in due course and also gave me some helpful information about things I can do in the meantime whilst waiting for to hear from him.
Thank you for taking the time to see me. K Ferry

7 May 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Kathy

Thank you so much for your kind.

We are pleased to have been able to give advice to help your condition and look forward to helping further when we can reopen.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent Clinic

Excellent Clinic, Very professional and friendly.
Mr Hamada is my consultant and he is very caring and listens and advises.
My minor procedure went very well, and I am very happy with the results
Bev Graham

31 January 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Bev

Thank so you much for your kind review.

We are so pleased to hear you are happy with your results after your minor procedure.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Thoroughly Recommend

Great service and very kind, caring professionals.

24 January 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Jennifer

Thank you for your review and recommendation.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Outstanding Service and Support

Last year I underwent RLE eye surgery with Mr Hamada. The level of service and support has been outstanding from start to finish. Mr Hamada is clearly someone who is at the top of his profession. His knowledge and attention to detail really stood out every time I met him for a consultation. Because RLE was a big decision I took my time to decide but I never felt pressured or rushed and Mr Hamada was willing to answer any questions at any time, before, during and after surgery. I would also add that Mr Hamada is very down to earth and approachable something that I noticed was reflected across his team, all who spoke incredibly highly of him. And the results have been amazing!

12 January 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Nick

Thank you very much for your kind review and words.

We are so pleased you have such great results and provided you with a great service.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Good advice and service

I’ve seen mr Hamada twice now At the mckindo hospital east grinstead and have been very pleased with the service and advice , I have suffered from eye problems since I had lasik eye surgery and nobody could find out why I had problem with my vision until I saw mr Hamada ,with the upto date equipment and knowledge he could see where my problem was , would recommend anyone to see him

12 January 2020
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Julie

Thank you very much for your kind review. We are pleased we helped with your problem.

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

I have been getting treatment from Mr…

I have been getting treatment from Mr Hamada for several years now. I used to see him under the NHS. However, the most effective treatments he offers (for me the IPL), can only be done privately and so I’m a regular visitor of the Eye Clinic in Wimpole Street. He is always warmly professional and has been enormously patient and committed to improving the condition of my eyes. I trust his judgement and feel relieved to have him in my corner.

13 December 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Emma,

Thank you for such a positive and kind review! It is our pleasure to be able to treat you and improve the condition of your eyes. We are delighted that you have had a good experience with us over the years that you have been in our care and we wish to continue giving you the best treatment for your eyes!

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Mr. Hamada

Mr. Hamada was very good. He listened thoroughly to the information I gave him about my eye problems, and put me at ease.
He gave me a very thorough eye examination and asked me lots of questions.
Unfortunately I have had to be referred on to another consultant, but Mr Hamada and his secretary have organised the referral very quickly for me for which I am very grateful.
Excellent treatment, and I would not hesitate to recommend him.

29 November 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Deborah,

Thank you for leaving such a lovely 5* review! We are glad to we have been able to provide you with the necessary information and support you needed and that we have been able to refer you on to another consultant in a timely fashion. Thank you again for your recommendations!

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

Mr Hamada was very helpful and…

Mr Hamada was very helpful and explained everything in detail. He was lovely!

25 November 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Hello ,

Thank you very much for your kind feedback, we are delighted that we have been able to help you and provide you with the information you needed!

Kind Regards,

Eye Clinic London Team

Rated 5 out of 5 stars

5 stars

Understanding, respectful and knowledgeable!

23 November 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Hello,

We thank you for your kind words and 5* feedback!

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

The best!

The best eye appointment ever!

26 October 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Ali,

Thank you very much for your 5* review! We really appreciate your feedback.

Kind Regards,

Eye Clinic London Team

Rated 5 out of 5 stars

Mr Hamada was excellent

Mr Hamada was excellent, explaining everything clearly and his secretary Joanna has been incredibly helpful.

22 August 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Hello Sarah,

Thank you for your lovely review! We are glad that we have been able to help you and you have had a good experience with us.

Kind Regards,

Eye Clinic London Team

Rated 5 out of 5 stars

Can’t speak highly enough of Mr Hamada…

Can’t speak highly enough of Mr Hamada and his PA Joanna. They are fantastic with my 2 and 7 year olds.

17 July 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Anisha,

Thank you for your kind review. We are pleased that we were able to help you and your little ones!

Kind Regards,

Eye Clinic London Team

Rated 5 out of 5 stars

Excellent service and results

17 June 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Hello,

Thank you very much for your kind review, we are glad to hear you received excellent service and you are pleased with your results!

Kind regards

Eye Clinic London Team

Rated 5 out of 5 stars

Great experience (so far!)

Driven to going private by a wait on the NHS of over 6 months, it was such a relief to be seen quickly, to have my optician's suspicions confirmed, and have a plan in place in the space of my first appointment! Highly recommended and if I do need further treatment, I feel as though I will be in very safe hands.

12 June 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Hello,

Thank you for such a positive and lovely review! We are pleased to hear that you have had a great experience with us and we wish to continue giving you the best care!

Best Wishes,

Eye Clinic London Team

Rated 5 out of 5 stars

i had a very good experience with eye…

i had a very good experience with eye clinic london and thank you

5 June 2019
Unprompted review
Eye Clinic London logo

Reply from Eye Clinic London

Dear Jack,

Thank you for your review.

We appreciate your feedback and are glad that you had a very good experience with us.

Best Wishes,

Eye Clinic London Team

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