ExpressVPN Reviews 27,102

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability, ease of use, and effectiveness in providing privacy and security. Many people highlight the excellent customer service, noting the helpfulness and responsiveness of the support team in resolving issues and providing clear explanations. The service is also appreciated for its ability to bypass geo-restrictions and its smooth integration across various devices. However, some people were dissatisfied with the user interface of the application, finding the new design too large and less intuitive than previous versions. A few other people also felt that the service occasionally experienced disconnections or issues with connecting on startup. There were also mentions of difficulties with customer support, particularly regarding the lack of phone support and challenges in resolving account-related problems like refunds or disabled accounts through chat.

What people talk about most

User experience

Customers generally report positive experiences with the user experience, highlighting its ease of use,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the great service and... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the excellent and helpful... See more

Application

Reviewers mention ambiguous feedback about the app. Many customers find the app effective, easy to use, and... See more

Technology

Users describe ambiguous interactions with technology. Many reviewers praise the technology for its speed,... See more

Website

Users describe ambiguous interactions with the website. Some customers found the website intuitive, with a... See more

Based on these reviews

Rated 4 out of 5 stars

The service and product itself has been great ever since I started using it and for a reasonable price. Very few disruptions in service if any so very happy with that. However I have to put 4 stars... See more

Rated 4 out of 5 stars

I am getting repeated drop outs and re-connections (as evidenced by a small window saying reconnecting), that are not by either the NBN (Fiber to the house) or the Router, and I cant figure out why?

Rated 4 out of 5 stars

Convenience, quality and footprint. Easy to use UI & excellent support, if necessary. I've only needed guidance setting up hardware.

Rated 5 out of 5 stars

The team at Express VPN were wonderful. Fast reply, professional and have me instructions to fix my problem. I have used Express VPN for a while now and find it to be the best from others I previou... See more


Company details

  1. VPN Service
  2. Internet Service Provider

About ExpressVPN

Written by the company

Screenshot-2024-03-20-at-10-32-58-AM
ExpressVPN is a Premium VPN service provider, with servers across 105+ countries.

ExpressVPN includes:
- 24/7 customer support
- Ultra-fast servers in 105+ countries
- Apps for all devices
- Best-in-class security & encryption
- Unlimited bandwidth & server switches
- 30 days risk-free! Not satisfied? Get your money back, no questions asked

Contact info

4.2

Great

TrustScore 4 out of 5

27K reviews

5-star
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Rated 5 out of 5 stars

Great support!

Aaron understood my issue. Asked a few questions and proposed an easy fix. Great support unlike that other VPN which I never could get to work.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

I have used ExpressVPN for a few years

I have used ExpressVPN for a few years. Contacted them recently with a problem and heard back within a few hours. They also followed up with additional options in case the original solution did not solve my problem. Also, appreciated that the solution went through each step I needed to take to fix the problem rather than just saying do this or that.

8 April 2026
Unprompted review
Rated 2 out of 5 stars

Operator Error

I am sure it's me but was confusing to get started

9 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi james! Thanks for your review.

We want to make sure getting started with ExpressVPN is as easy as possible. If you're still finding the setup confusing, please reach out to our 24/7 support team via live chat at https://www.expressvpn.com/ or email support@expressvpn.com so they can walk you through the process step by step!

Rated 5 out of 5 stars

Consistently Fast, Secure, and Effortless VPN Experience

ExpressVPN has been consistently outstanding in every aspect that matters, with fast and reliable connection speeds whether streaming, browsing, or working remotely, and virtually no noticeable lag; setup is simple, the interface is intuitive across all devices, and the stability is excellent with rare connection drops and seamless server switching, while its wide range of global servers makes accessing content from anywhere easy without sacrificing performance; from a security standpoint it inspires confidence with strong encryption, a reliable kill switch, and a clear no-logs policy, and customer support is quick, knowledgeable, and genuinely helpful. Overall, it delivers a premium, hassle-free experience that just works and is highly recommended for anyone serious about speed, security, and reliability.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

can not connect

9 April 2026
Unprompted review
ExpressVPN logo

Reply from ExpressVPN

Hi Kerstin!Thanks for your review.

We want to help you get connected! Connection issues can often be resolved by switching your VPN protocol (like Lightway or OpenVPN) in the app settings, or by making sure you're using the latest version of the app.

If you still can't connect, please reach out to our 24/7 support team via live chat at https://www.expressvpn.com/ or email support@expressvpn.com so we can investigate and get you back online!

Rated 5 out of 5 stars

TRAVEL Joy

Makes foreign travel simple. I can even use it with Google Voice to make unlimited phone calls back to the USA.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

The VPN that other VPN's want to be

The best VPN that other VPNs don't even know you're using. Checked it many times to see if there are leaks- no, none, ever. Smooth, fast, and the best online customer service. Great for all of your favourite online streaming services. I have been using it for five years now and no issues at all.

9 April 2026
Unprompted review

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