Staff was very helpful. five star ratings fr that at heathrow airport. my family frinds were flying back home and their card was not wrking for unknown resons for payments. so hve to go at airport an... See more
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Very friendly and obliging all staff members at LHR 5. What I would’ve also liked to get was a PCR result which showed the numerical value of the CT score. That assists in knowing whether one is o... See more
The team got us through very quickly and efficiently, when we didn’t have much time to get our flight. Very pleased with the service we received from the staff. However for the company in general... See more
The shops are top end designer. However the restaurants are bog standard. This is a mismatch. Why appeal to big spenders in shops then serve them bland tasteless food. You need another Gordon Ramsey P... See more
Company details
Written by the company
ExpressTest by Cignpost Diagnostics is a COVID-19 testing service providing fast, accurate and reliable PCR screening across the UK. It is a programme that is run by the direct to consumer division of Cignpost Diagnostics Limited.
Contact info
United Kingdom
- 0203 384 0000
- expresstest.co.uk
4.4
Excellent
121K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Staff were very rude and took the swab…
Staff were very rude and took the swab in a very aggressive manner without any consideration for me as a paying customer
4 November 2022
Reply from ExpressTest
Hello Saphie, thank you for leaving your review. We strive to deliver great customer experience, therefore feedback for us is crucial. We would like to invite you to submit a form for via the Contact Us page on our website, you can describe your situation in more detail and one of our agents can investigate this further for you.
Additionally, our swabbing practitioners have all undergone training in how to administer and process swabbing and are monitored by senior swabbing practitioners
4 stars for speedy test results
Only reason for providing 4 stars was, we received the test results before the anticipated time of 4 hours.
But, from user experience perspective, the process has to be simplified. I was asked to create the profile at the last moment by providing the details, which took me more time.
10 November 2022
reasonable and fast service
considering location, was reasonably priced and staff were helpful
11 November 2022
Staff was really rude…… girl who was…
Staff was really rude…… girl who was doing test was really slow as it’s says on website walking in clinic but actually you have to take appointment first so it’s waste of time as incorrect information on website.
11 November 2022
Reply from ExpressTest
Good morning, thank you for leaving your review. We strive to deliver a great customer experience, therefore feedback for us is crucial. We would like to invite you to submit a form for via the Contact Us page on our website, you can describe your situation in more detail and one of our agents can investigate this further for you.
Very quick and efficient
3 November 2022
Staff was very helpful
Staff was very helpful. five star ratings fr that at heathrow airport.
my family frinds were flying back home and their card was not wrking for unknown resons for payments. so hve to go at airport and did the card payment as they dont accept cash which is a drwaback for people stranded at airpot from other countries but afterr that their efficiency was world class
7 November 2022
The assistance received in downloading…
The assistance received in downloading the rseult
7 November 2022
Swift and diligent service.
31 October 2022
Excellent fast service.
I was very happy with their excellent and fast service - recommended
7 November 2022
Brilliant
I arrived at heathrow terminal 4 at 4 hours before departure, my vaccination status was not accepted by the Qatar airways, i rushed to the express testing center within the terminal. I had no prior booking. The staff assisted me with booking whike the other prepared the test realising that i did notbhave enough time and i might actually miss my flight. My COVID was done within 2 hours which was excellent and i caught my flight.
Superb experience.
Thank you
7 November 2022
Fast and easy
29 October 2022
Very efficient service
Very efficient and friendly service, results emailed after 30 mins - thank you
5 November 2022
Excellent fast and easy service
6 November 2022
Very bad online payment experience
I opted for this test for my son and when I tried to make online payment, payment failed for the first 5-6 times with the message saying that "Too many people trying to book online/due to heavy load unable to process your request". It was working for others at the same time and when I tried with new payment card it worked so the message was wrong and wasted my time because I have given the test before my flight departure. Make sure your app shows a proper error message if the transaction failed due to card/payment related issues instead of irrelevant messages.
6 November 2022
Reply from ExpressTest
Good morning, thank you for leaving your review. We strive to deliver great customer experience, therefore feedback for us is crucial. We would like to invite you to submit a form for via the Contact Us page on our website, you can describe your situation in more detail and one of our agents can investigate this further for you.
Quick and efficient
Easy and stress free. Results were back well within 24 hours. Staff were really helpful.
29 October 2022
The staff specifically the woman at the…
The staff specifically the woman at the reception were rude talking to us as if we don’t understand things? I am a doctor!?
6 November 2022
Reply from ExpressTest
Good morning, thank you for leaving your review. We strive to deliver great customer experience, therefore feedback for us is crucial. We would like to invite you to submit a form for via the Contact Us page on our website, you can describe your situation in more detail and one of our agents can investigate this further for you.
Dealt with promptly and efficiently.
Dealt with promptly and efficiently.
No queues at Victoria though Paddington apparently fully booked.
6 November 2022
The staff at Gatwick were brilliant
The staff at Gatwick were brilliant. Really helpful, informative and patient. Results came really quickly too.
4 November 2022
Smooth and quick operation!
5 November 2022
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