Express Doors Direct Reviews 

2,135
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 528 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient delivery service, noting that drivers are exceptionally polite, helpful, and provide clear tracking updates throughout the entire process. Consumers also deeply appreciate the solid quality of the products alongside the simple, straightforward online ordering experience from start to finish. Some reviewers were not happy with delivery communication and occasionally experienced unexpected delays that negatively affected their installation schedules. A few people mentioned encountering frustrating issues when orders were split, items were missing, or additional charges were applied for redelivery after missed delivery attempts.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising prompt arrival times, polite... See more

Product

Consumers find product to be positive, highlighting good quality items, reasonable prices, and careful... See more

Order

Customers had ambiguous experiences with order, as many reviewers praised the quick delivery times and simple... See more

Quality

Clients share positive opinions on quality, frequently highlighting that items arrive well packaged, look... See more

Service

Reviewers highlight positive aspects of service, noting that delivery drivers are polite and helpful while... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I pre-ordered because a shipment to the company was only 2weeks or so. I was kept advised on developments. Got an email 2 days after shipment came in that my order had been dispatched to courie... See more

Rated 5 out of 5 stars

Delivery of door, came exactly when company said it was going to, kept in the loop from start to finish. The live tracking used on delivery day was superb ( I walked out of the office just as driver a... See more

Rated 5 out of 5 stars

Ordering was simple. And the doors were promised within seven working days which they were. I was advised of the delivery time slot and they came as promised. Henry who delivered them was great, very... See more

Rated 5 out of 5 stars

Barndoor and kit ordered and delivered in 3 days. Very efficient and kept up to date with tracking. Very well packaged with no damage. Delivery driver also very helpful. Excellent price too! Great exp... See more


Company details

  1. Door Shop
  2. also in
  3. Door Manufacturer
  4. Door Supplier
  5. Door Warehouse

About Express Doors Direct

Written by the company

Express Doors Direct are proud to stock a fantastic range of internal and external doors. We are a forward-thinking company with significant knowledge of interior and exterior doors, and our knowledge goes a long way to helping customers select the best product for their needs...with the look, quality and cost considered.

Browse some of our doors

Patio Doors

Internal Doors

Internal Fire Doors

Mexicano Oak Doors


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(2,135)

479 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Sold the doors i had purchased to someone else

Ordered 3 different doors with them and was told one would be back in stock in two weeks time which was fine and in order to avoid extra delivery cost all would be sent together. Delivery day arrives and no word from them so phone them up to be told the doors I had been waiting for had come in but they were out of stock of the other doors I had already ordered and would be another month before they were back in. Cancelled order as they were completely unhelpful and didn't seem to recognise their incompetence.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrible service

Absolutely horrible service from this “ghost” company who do not value their customers and takes about 4 weeks and still ongoing to be contacted by a member of management and all I get from customer service operators are lies and all managers are not in the office …. Not a trustworthy website .

7 July 2026
Unprompted review
Rated 5 out of 5 stars

The doors are good quality and packed…

The doors are good quality and packed well with easy instructions on what to do on delivery. Not to sure why there are bad reviews ? They were easy to order, delivery information was easy to follow and the tracking of the delivery was brilliant! The driver was friendly… will definitely use the company again 👍

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Delivery early and door is lovely

I ordered a clear pine veneer fire door that arrived earlier than I was expecting. The door looks lovely and was packaged very carefully to ensure it was not damaged in transit.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

My order was quickly dispatched and came fully wrapped and in perfect condition. First class service.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Product

From start to finish the process was so easy to find the door we needed and make the purchase. Communication about the order and delivery was spot on. The door arrived within a few days and was a great match to the existing doors. Thanks.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Prices, Excellent Delivery Experience

I decided to order some plain flat fire doors from Express Doors Direct because they were cheaper than buying them from my local Selco or Wickes. It turned out to be an excellent decision.

The delivery company they used, Furdeco, was also fantastic. They provided a GPS-based tracking system, allowing me to see exactly when the driver would arrive. This meant I didn’t have to wait at the property all day, which was especially important as it wasn’t my home address.

From ordering to delivery, the whole experience was smooth and hassle-free. I would happily recommend Express Doors Direct to anyone looking for quality doors at competitive prices with an excellent delivery service.

11 June 2026
Unprompted review
Rated 4 out of 5 stars

Easy to place order

Easy to place order, order delivered as promised.

The showroom ? Needs improvement.

The doors good value but made in China, would prefer to buy British.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Easy to find what I wanted, and compare with other options. Once selected, very quick service and kept informed all the way through to delivery.
Will return for future purchases.🏆

18 June 2026
Unprompted review

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