Exploding Bakery Reviews 166

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the deliciousness and quality of the products, highlighting them as moist, flavorful, and exceptional. Many people appreciate the prompt and safe delivery service, noting that items arrive well-packaged and on time, making them ideal for gifts. However, some people were dissatisfied with the quality of the cakes they received, feeling they lacked a "wow factor" or that late arrival might have affected their condition. A few other people also felt that while the product itself was good, the delivery experience was subpar.

What people talk about most

Product

Customers consistently note positive experiences with product quality and taste. Reviewers frequently... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the delicious taste and... See more

Delivery service

Consumers find the delivery service to be positive. Many reviewers praise the prompt and on-time delivery,... See more

Order

People report positive experiences with ordering. Many customers express their intention to order again, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for a Christmas gift for my son in law who is said to enjoy baking! The two cake books formed the basis of a 'baking box' with the recommended pans, and various items of usefulness (my... See more

Rated 5 out of 5 stars

I ordered two cakes, coffee and walnut and lemon polenta and pistachio. They arrived promptly and safely, Ewing very well packaged. Both cakes were absolutely delicious, moist and moreish. Witho... See more

Company replied

Rated 5 out of 5 stars

I didn't actually taste them as they were a gift for a hospital team who cared for me recently. I am assured they were delicious and much appreciated as a lovely surprise. Also worth noting that t... See more

Rated 5 out of 5 stars

Fantastic in every single possible way, the homebakes flavour exploded on my friends palette, they were loved and my sister thought the recipe enclosed to recreate again was such a nice touch. The gi... See more

Company replied


Company details

  1. Cake Shop

Written by the company

Cake for gifting. Send Cakes, brownies, traybakes and letterbox friendly gifts. Best quality ingredients, no nasties, beautifully packaged. Handmade in Devon, Exeter. All products available for next day delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

It was delivered 5 days late .As it was…

It was delivered 5 days late .As it was a birthday present disappointing

9 January 2024
Exploding Bakery logo

Reply from Exploding Bakery

Hello Ian,

Thank you so much taking your time to write your review.

We can totally sympathise and understand your disappointment, especially as you had intended this to arrive for your friend's birthday.

Unfortunately, as we mentioned before when we last chatted, we didn't receive a delivery date with this order and we contacted you via email as soon as we could to enquire what the intended delivery date might have been. We didn't hear back so we called you later to chase this, at this point it was clear you had intended this to be sent out already.

We offered you a refund, which was refused, so we packed the parcel on the day we called you and it was eventually received the following day.

We hope your friend appreciated your kind gesture regardless and we hope they thoroughly enjoyed the brownies and tea that you so kindly gifted her.

Kind wishes,
EB

Rated 5 out of 5 stars

Great cake recipes😋

I bought ‘Bake IT, Slice It, Eat It’ cookbook. Easy to use website and the book is lovely. Very entertaining text and plenty of helpful information plus loads of gorgeous cake recipes. Love it!

8 January 2024
Rated 5 out of 5 stars

Fabulously Tasty and Visually Delicious…

Fabulously tasty and visually delicious vegan coffee & walnut cake and vegan peanut brownie! A real treat after a rainy walk on the beaches of northern France!
Requested one day, beautifully arrived the next ready for their journey across the Channel. Explodingly Excellent all round!

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Ordering was easy once you had decided…

Ordering was easy once you had decided which one to select. Nicely packed. Recipient loved them, good to know as it was my first experience. Only thing was it arrived a day late but I think this was due to weather conditions in very rural area. They found her though. Will use again as I need to taste one of these myself!

5 December 2023
Rated 5 out of 5 stars

Nice gift

Ordered as a surprise pre-christmas treat for a friend and they absolutely loved their brownies. Fast delivery and great products (so I'm told!)

8 December 2022
Unprompted review
Rated 5 out of 5 stars

Tasty brownies

Sent a box of brownies and tea to a friend as a gift. Quick delivery and updates at each stage of shipping. Brownies were really tasty as per my friend!

2 November 2023
Rated 5 out of 5 stars

Outstanding customer service

I (like an idiot) provided the wrong postcode for delivery and when I contacted Exploding Bakery they went above and beyond to get my order delivered. Absolutely outstanding customer service

10 October 2023
Unprompted review

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