Expertosenvuelo.com Reviews 

3,728
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

I ended up paying almost double what the website told me, and they never show the total cost including taxes upfront; you only find out about the taxes when you pay for the flights. Also, they changed... See more

Rated 5 out of 5 stars

I was attended by Elisa Garcia. She provided excellent service, was very friendly, spoke Spanish very well, explained everything clearly, and guided me on what to do. She was always ensuring that the... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with Ray. From the moment he reached out, he was friendly, attentive, and incredibly helpful. He listened to my concerns, responded promptly, and went above and beyond to... See more

Rated 5 out of 5 stars

Well I had a good experience because after I book online and could not proceed I contract the agency and message with Lucia Sanchez and that agent stay online with me assist and book new flight for me... See more

Company replied

Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Tour Operator

Written by the company

Estamos en el mercado que atiende a una gran cantidad de clientes acumulando recuerdos, alegría y recuerdos imborrables. Nuestro aforismo es brindar la mejor perspectiva a nuestros clientes a un costo asombroso con la ayuda de nuestra inmensa organización y experiencia en todo el mundo. Nuestra motivación son nuestros clientes, cuyos deseos nos dan la voluntad de llevarlos al lugar más lejano del Globo. Ofrecemos alas a tus fantasías y las transformamos en realidad que permanece contigo toda tu vida en el recuerdo. Seguimos transmitiendo actualizaciones de viajes, ofertas, avisos y mucha más información sobre viajes. Respaldamos que todos deben viajar una vez al año con su presupuesto deseable al destino de sus sueños. Reunimos a nuestros expertos en viajes para apoyar y guiar a todos los pasajeros y clientes, para brindarles la mejor asistencia 24x7, con los menores cargos.


Contact info

4.2

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 79% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(3,728)

290 reviews in the last 12 months

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Rated 1 out of 5 stars

FRAUD FRAUD FRAUD!!

FRAUD FRAUD FRAUD!!! I was charged over twice the price of my flight. Even after I received the call asking if they can go forward with a charge and I explicitly said NO as I knew something was off. Extremely disappointed. Please run!

I attempted to book a flight through your site. Received an email saying they need to speak with me urgently and my reference number. I called the number and gave my reference number only to be told the flight at that price isn’t available and I must book one at TWICE THE PRICE. I explained I would need some time to discuss the options with my partner and get back to you and explicitly said I DON’T WANT TO BOOK THAT FLIGHT and for him to please allow me to assess my options and get back to him. He wasn’t taking no for an answer and consistently tried to convince me to book the flight. I left that call explicitly saying NO. Minutes later I see a charge for a flight that I did not authorize and that was twice the price I initially agreed upon paying. Furthermore I was bombarded with numerous calls demanding I now pay an additional fee of over over $150+ to access this booking of the flight I said I DO NOT WANT TO BOOK. I can’t and won’t be able to recommend this business. Simply put using my information to book a flight twice the price I thought I was paying online even after I said NO many times is fraudulent and I will be making my experience known to any and everyone that will listen.

23 May 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Dear Rafael,
We sincerely apologize for this experience. A cancellation confirmation email has been sent, and the charge applied by United was voided immediately. Please accept our apologies for any inconvenience, and feel free to contact us if you need further assistance.

Regards,
Expertosenvuelo

Rated 1 out of 5 stars

They charged me $293 for my flight

They charged me $293 for my flight, then called to collect another $500. During the call, they refused to cancel, and quoted a $92 cancelation fee.

20 June 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Dear Karan,
we apologize for the inconvenience. Please note that no charges were processed, and a cancellation email has been sent to confirm your request. If you need any further assistance, feel free to contact us.

Regards
Expertosenvuelo

Rated 1 out of 5 stars

If I could give less than 1 (DO NOT BOOK WITH THEM)

If I could give less than 1, I would. They are scammers. They have a 24-hour cancellation guarantee, but they are not honoring it and want to charge a $180 cancellation fee per person. After booking business class tickets, they informed me that I must pay for my personal bag and carry-on. Also, there was an additional $300 tax per person.

20 May 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Dear Sara.
We apologize for the inconvenience caused. Kindly share more details with us at customerservices@expertosenvuelo.com so we can investigate the matter and offer a suitable resolution. Rest assured, we’re committed to assisting you further once we have more information about your experience.

Regards,
Expertosenvuelo

Rated 5 out of 5 stars

I had a fantastic experience with Ray

I had a fantastic experience with Ray. From the moment he reached out, he was friendly, attentive, and incredibly helpful. He listened to my concerns, responded promptly, and went above and beyond to ensure everything was booked smoothly. It’s rare to find such dedicated and courteous support these days, and I truly appreciate the professionalism and care shown throughout the entire process. Thank you for making it such a positive experience!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

RAY ROMERO

RAY ROMERO
GOOD SERVICIe

14 March 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Estimado Cliente,

Nos encantó leer su reseña de 5 estrellas sobre nuestro servicio. Nos alegra que haya tenido una experiencia tan positiva con nuestro representante. Le transmitiremos sus amables palabras.

Saludos
Expertosenvuelo

Rated 5 out of 5 stars

Very Well Service

Very Well Service Reynaldo Lopez

26 February 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Wow, thank you for the fantastic review! It makes us so proud to know that we met your expectations. We’re grateful for your feedback and can’t wait to serve you again soon!

Rated 5 out of 5 stars

Good Octavio

Good, Octavio

23 February 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Nos encantó leer su reseña de 5 estrellas sobre nuestro servicio. Nos alegra que haya tenido una experiencia tan positiva con nuestro representante. Le transmitiremos sus amables palabras.

Rated 5 out of 5 stars

Nathan was extremely helpful with our…

Nathan was extremely helpful with our issue.

11 February 2025
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Dear Customer,

"Thank you so much for your kind words! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!"

Regards
Expertosenvuelo

Rated 5 out of 5 stars
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Dear Customer,

"Wow, thank you for the fantastic review! It makes us so proud to know that we met your expectations. We’re grateful for your feedback and can’t wait to serve you again soon!"

Regards
Expertosenvuelo

Rated 1 out of 5 stars

Terrible !!

Terrible !!! Me quisieron cobrar el doble de lo que está asignado y te quieren obligar a pagar un disque reembolso

5 February 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Estimado Ivanna,
Lamentamos las molestias ocasionadas. Por favor, comparta más detalles en customerservices@expertosenvuelo.com para que podamos investigar el problema y ofrecerle una solución. Le aseguramos que le brindaremos más ayuda una vez que tengamos más información sobre el problema o su experiencia.

Saludos
Expertosenvuelo

Rated 1 out of 5 stars

Booked a ticket

Booked a ticket, called to confirm and they said we didn't pay taxes and had to pay an additional $300USD. Emailed customer service a screenshot of the taxes being included and we heard nothing. We called back and he said it'd be $800 more. WHAT? Avoid this website at all costs. They will show low prices so that you can book but then charge you more money and if you disagree they'll just cancel your flight. Big waste of time.

27 January 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Dear Jocelyn,
During the booking process, there was an increase in fares, which unfortunately prevented the booking from being completed. We would like to clarify that no payment has been charged from our end. Please feel free to contact us at customerservices@expertosenvuelo.com , if you have any further questions or concerns.

Regards
Expertosenvuelo

Rated 1 out of 5 stars

Son una estafa (SCAM)

Son una estafa, te cobran y luego te cambian las condiciones y te OBLIGAN a pagar mas. No te devuelven el cobro y te amenazan con penalizacion de hasta 130 usd. TERRIBLE experiencia con OCTAVIO. al final me corto el telefono y perdi mas de medio dia tratando de salir de esta Estafa.

Dont Buy Tickets with these people. is a SCAM!!

18 January 2025
Unprompted review
Expertosenvuelo.com logo

Reply from Expertosenvuelo.com

Estimada Mauricio,
Gracias por tus comentarios. Te pedimos disculpas por tu experiencia. Tras revisar la reserva, nuestro agente confirmó que se canceló sin penalización, tal como lo solicitaste, y se envió un correo electrónico de cancelación. Lamentamos cualquier inconveniente ocasionado.

Saludos
Expertosenvuelo

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