I ended up paying almost double what the website told me, and they never show the total cost including taxes upfront; you only find out about the taxes when you pay for the flights. Also, they changed... See more
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I was attended by Elisa Garcia. She provided excellent service, was very friendly, spoke Spanish very well, explained everything clearly, and guided me on what to do. She was always ensuring that the... See more
Company replied
I had a fantastic experience with Ray. From the moment he reached out, he was friendly, attentive, and incredibly helpful. He listened to my concerns, responded promptly, and went above and beyond to... See more
Well I had a good experience because after I book online and could not proceed I contract the agency and message with Lucia Sanchez and that agent stay online with me assist and book new flight for me... See more
Company replied
Company details
Written by the company
Estamos en el mercado que atiende a una gran cantidad de clientes acumulando recuerdos, alegría y recuerdos imborrables. Nuestro aforismo es brindar la mejor perspectiva a nuestros clientes a un costo asombroso con la ayuda de nuestra inmensa organización y experiencia en todo el mundo. Nuestra motivación son nuestros clientes, cuyos deseos nos dan la voluntad de llevarlos al lugar más lejano del Globo. Ofrecemos alas a tus fantasías y las transformamos en realidad que permanece contigo toda tu vida en el recuerdo. Seguimos transmitiendo actualizaciones de viajes, ofertas, avisos y mucha más información sobre viajes. Respaldamos que todos deben viajar una vez al año con su presupuesto deseable al destino de sus sueños. Reunimos a nuestros expertos en viajes para apoyar y guiar a todos los pasajeros y clientes, para brindarles la mejor asistencia 24x7, con los menores cargos.
Contact info
SAS 169 Department City/Municipality, Bogota DC, Colombia
- +1-682-255-8959
- customerservices@expertosenvuelo.com
- expertosenvuelo.com
4.2
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 79% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rico was patient and great
Rico Martinez was patient and great. Everything worked well.
My tickets ended up costing more than I thought but it was alright due to season was busy. Rico kept in touch with me.
17 October 2025
Unprompted review
Reply from Expertosenvuelo.com
Estimada Guadalupe Petta,
¡Muchas gracias por sus amables palabras y su apoyo! Nos alegra enormemente saber que tuvo una experiencia positiva con nosotros. Agradecemos sinceramente sus comentarios y esperamos tener el placer de recibirla nuevamente muy pronto.
Saludos cordiales,
ExpertosEnVuelo
Reply from Expertosenvuelo.com
Estimada Maria González,
Nos alegra saber que tuvo una excelente experiencia con nosotros y que pudimos asistirle de manera satisfactoria.
Gracias por confiar en nosotros y por ser parte de nuestra comunidad de clientes.
Saludos cordiales,
ExpertosEnVuelo
Charge me DOUBLE
Looks like everyone had a great experience with this company I personally did not, the representative was rude never let me talk didn’t gave me options and charge me DOUBLE for my flight and won’t let me cancel
13 October 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Adrian,
We sincerely apologize for the inconvenience caused. Kindly share more details at customerservices@expertosenvuelo.com
so we can review the matter and work on a suitable resolution. We assure you of our full support once we receive the necessary information regarding your concern.
Regards,
Expertosenvuelo
Patricio attended me and it went very…
Patricio attended me and it went very well.
25 September 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Satya Gomez,
We appreciate your valuable review. We are delighted to know that we met your expectations. We greatly value your comments and look forward to serving you again in the near future.
Sincerely,
ExpertosEnVuelo
Hidden charges
Hidden charges, too much back and fourth , my agent is never available. At this point I probably got scammed still awaiting my ticket.
13 September 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Maria,
We sincerely apologize for the inconvenience caused. Upon reviewing our records, we found that the ticket was successfully delivered and that you have already traveled on the same.
Regards,
Expertosenvuelo
Buy your flights through this website…
Buy your flights through this website will be your worse nightmare. After you think you pay everything for your flight they will call you to confirm your flight and for you to pay the remaining balance due :) which will be almost $400 more. Might as well save yourself time, money and effort and book your flight throught the actual airline.
12 September 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Claubel,
We sincerely regret the inconvenience caused. Kindly share more details with us at customerservices@expertosenvuelo.com
so we can review your case and work towards a suitable resolution. Rest assured, we are committed to providing further assistance once we receive the necessary information about your experience.
Regards,
Expertosenvuelo
Son unos estafadores
6 September 2025
Unprompted review
Reply from Expertosenvuelo.com
Estimado Jeremias,
Lamentamos sinceramente las molestias ocasionadas. Por favor, comparta más detalles con nosotros en customerservices@expertosenvuelo.com para que podamos revisar su caso y buscar una solución adecuada. Le aseguramos que le brindaremos más asistencia una vez que recibamos la información necesaria sobre su experiencia.
Atentamente,
Expertosenvuelo
Sofia ortega
10 September 2025
Reply from Expertosenvuelo.com
Estimada Marlene villegas,
¡Agradecemos enormemente sus comentarios positivos!
Siempre es un placer saber que nuestro esfuerzo es valorado. Esperamos contar nuevamente con su preferencia y seguir cumpliendo con sus expectativas.
Saludos cordiales,
ExpertosEnVuelo
Reply from Expertosenvuelo.com
Dear Customer,
Thank you so much for your fantastic review! We are proud to know that we were able to meet your expectations. We sincerely value your comments and hope to have the opportunity to serve you again soon.
Regards,
ExpertosEnVuelo
Was great Octavio is a very kind…
Was great Octavio is a very kind people, he help me a lot
29 August 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Customer,
Thank you so much for your excellent feedback!
We are delighted to hear that you had such a positive experience with Octavio. We fully agree with you and always strive to ensure that every interaction with our travel agent is as smooth and enjoyable as possible.
Sincerely,
The ExpertosEnVuelo Team
Tried booking flights for 4 persons…
Tried booking flights for 4 persons these people continue to call me collect my money told me to wait for 8 hours for e-ticket now they’re calling me back to collect more money they’re scammer I need back my money
3 August 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Carolyn,
We apologize for the inconvenience you have experienced. Kindly provide us with more details by contacting customerservices@expertosenvuelo.com so that we can investigate the matter and offer you an appropriate resolution. Rest assured, we are committed to assisting you as soon as we have more information regarding your issue.
Regards
Expertosenvuelo
Excelent Service the Lionel
31 July 2025
Unprompted review
Rio Sanchez
Rio Sanchez was extremely supportive and helpful with my booking on July 24. He provided clear guidance, was responsive to my questions, and made the entire process smooth and stress-free. His professionalism and friendly approach were truly appreciated.
24 July 2025
Unprompted review
Its a complete and full scam
Its a complete and full scam, they rob you the data of your card
22 July 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Alejandro,
We sincerely apologize for the inconvenience you’ve experienced. Kindly provide us with more details by contacting customerservices@expertosenvuelo.com so that we can thoroughly investigate the matter and assist you promptly. Rest assured, we are committed to resolving your issue as soon as we receive the necessary information.
Regards
Expertosenvuelo
SCAMMERS AVOID AT ALL COST
SCAMMERS AVOID AT ALL COST
They will use social engineering to con you into its scam, will call you asking for double the money you initially paid saying you still owe the taxes and if you don’t agree they won’t refund you. They say they will give you the amount you paid in credit for using in their scam scheme, what a sick joke! I had to call my bank and report the fraud.
16 July 2025
Unprompted review
Reply from Expertosenvuelo.com
Dear Luis,
We apologize for the inconvenience. Kindly provide more details by emailing us at customerservices@expertosenvuelo.com so that we can investigate the matter and offer a suitable resolution. Rest assured, we are committed to assisting you further once we receive more information about your experience.
Regards
Expertosenvuelo
Despite the unavailability of the…
Despite the unavailability of the flight I booked online and a much higher price paid, the representative Lionel was extremely helpful, diligent and patient over the phone and tried his best to find another flight. Great service.
12 July 2025
Ray has been a very kind person and has…
Ray has been a very kind person and has guided me throughout the entire process!
5 June 2025
Unprompted review
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