Exotic Botanic Reviews 164

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge, making every interaction pleasant and informative. People frequently highlight the excellent quality and variety of products, including plants and accessories, which are often described as healthy and well-maintained. Consumers also appreciate the reasonable and competitive pricing, finding great value in their purchases. The service provided is frequently noted as fantastic, with many people commending the efficient and caring approach, from online inquiries to in-store assistance and packaging. However, some customers also noted that on occasion, the pricing information for certain plants could be more transparent, and a few mentioned receiving plants with minor sun or cold damage.

What people talk about most

Staff

Consumers consistently report positive experiences with staff. Reviewers frequently highlight the team's... See more

Product

People report positive experiences with product quality and selection. Customers are consistently impressed... See more

Price

Customers consistently note positive experiences with price. Reviewers frequently mention fair, reasonable,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the careful packaging,... See more

Service

Clients share positive opinions on service. Many reviewers consistently praise the friendly, informative, and... See more

Based on these reviews

Rated 5 out of 5 stars

😍 It is exactly what I was hoping for. Great size and very colourful. Assembled very easily and the height keeps it out of range of my curious dogs. Hadn't realised that the whole head rotates as w... See more

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Rated 5 out of 5 stars

Exotic had the plant I wanted and responded to my on-line enquiry promptly. It was at a reasonable price and the staff were happy to let me know that there was a little 'browning' on the plant, as it'... See more

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Rated 5 out of 5 stars

Ness was fantastic / she took the time to help me choose plants and pots then set them up to help me see how they’d look in the space I wanted them for. She was enthusiastic patient creative and know... See more

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Rated 5 out of 5 stars

I am always greeted with a genuine smile by the lovely staff that are more than happy to help with anything I need. Their kindness and obvious passion for the plants they care for make adding to my pl... See more

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Rated 2 out of 5 stars

Be forthcoming with price information, namely if you run an insta story on $19.95 philos and zoom to the pot price, then after, show another philo but at a higher price and not show the pot price, it... See more

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Rated 5 out of 5 stars

Always love getting my plants and accessories from Exotic Botanic. The service is always fantastic, the plants are super healthy and they have great variety and prices. Love supporting a small, local... See more

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Rated 5 out of 5 stars

The last 2 times I have shopped at Exotic Botanic, I have had help with everything, from picking what is best for indoors , to maintenance to help taking my new plants to the car. Love love love Exot... See more

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Rated 5 out of 5 stars

Always the best service and advice! So thankful to have a team of pit and plant lovers close by who can always answer my questions and help with plant concerns. They’ve always got a great range of po... See more

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Rated 5 out of 5 stars

I ordered my plant on line. I have never done that before. When I picked it up it was just as described (and illustrated). A perfectly happy, healthy, Chinese money plant. When I picked it up I bought... See more

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Rated 5 out of 5 stars

I purchased a couple of plants using my gift card. I was very impressed with the packaging and my new plants arrived in perfect conditions. So clever the way you took so much care the way y... See more

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Rated 5 out of 5 stars

Friendly informative service. After so many years of wanting to grow "String of Pearls" I was given information that I was never aware of. Thank you

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Rated 5 out of 5 stars

One of my absolute favourite places to shop - the best selection and quality I have found. Prices are good and the staff are always incredibly helpful and friendly.

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Rated 5 out of 5 stars

Purchased a voucher for my sister, very straightforward. Her shopping experience was fantastic, she found the staff very friendly and knowledgable. She purchased a Wollemi pine.

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Rated 5 out of 5 stars

Great range in a well presented shop. I received amazing advice about plant safety for pets from the female attendant. Really liked it.

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Rated 5 out of 5 stars

Friendly but not pushy staff and definitely no mansplaining! Gorgeous plants and absolutely amazing pots at very reasonable prices.

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Rated 5 out of 5 stars

The range of plants and accessories is extensive and competitively priced, the store is well set out and the staff are friendly and helpful.

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Rated 5 out of 5 stars

Exotic Botanic is always my go to for all my plant needs and of course a new plant or two. Always super friendly and helpful staff.

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Rated 5 out of 5 stars

Healthy plants. I like to wander and I appreciate that the staff dont come up to you all the time. Very nice atmosphere with music overhead.

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Rated 5 out of 5 stars

Lots of beautiful well cared for plants and varieties and additional plant themed products and after care.

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Rated 5 out of 5 stars

a nice place with rare plants which hard to be found in any other nurseries. when there is a discount, very a good deal to rush and get them.

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Rated 4 out of 5 stars

I love the plants and the range and the friendliness, but the lady serving me and helping me couldn’t give me any useful information and knowledge about the trees I was buying. When I went in to pay,... See more

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Rated 5 out of 5 stars

The friendly staff are always willing to give me sound plant advice on any of my questions.

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Rated 5 out of 5 stars

Incredibly helpful staff. Knew what they were talking about and took the time to genuinely help. Will shop here again for my plants 💚

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Rated 5 out of 5 stars

Your staff member was amazing. We had a great chat, and she made me feel great about my purchases. I only really come once per year around my birthday, so it was worth it.

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Rated 5 out of 5 stars

Always amazing service in this shop. The plants are quality and price is great. We travel from Moana to this shop as we know we will be looked after and the quality is there as well

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Rated 5 out of 5 stars

Steven has been extremely helpful with my queries, received my package in a great condition.

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Rated 5 out of 5 stars

Great choice of plants and pots, friendly helpful staff. Convenient location.

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Rated 5 out of 5 stars

Quality product looks great and very strong metal. Product was delivered as advised. Very happy with the purchase.

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Rated 5 out of 5 stars

Yo all ways have good quality plants reasonable good prices and lovely staff

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Rated 5 out of 5 stars

Always so friendly and knowledgable about their product. The assistants are happy to be at work.

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Rated 5 out of 5 stars

Staff member was really kind helpful and made transaction easy and fast. A+ Great products

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Rated 5 out of 5 stars

Excellent range, fair prices, friendly and helpful staff

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Rated 5 out of 5 stars

Healthy well priced plants. Great selection of pots.Helpful friendly staff.

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Rated 5 out of 5 stars

They had exactly the item I was looking for (a plinth) and it was on sale! They even carried it out to the car for me.

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Rated 5 out of 5 stars

Love this store! Super nice staff and lovely selection of plants!

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Rated 5 out of 5 stars

There was a great selection of plants and the staff were friendly and helpful. We will be back.

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Rated 5 out of 5 stars

There is a wide variety of plants and pots ! Lisa was very helpful and knew her plants well!

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Rated 5 out of 5 stars

Fantastic plants at great prices. Really lovely staff. Best plant place I’ve found

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Rated 5 out of 5 stars

Helpful friendly staff and great range of quality plants.

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Rated 5 out of 5 stars

The staff were really lovely. Lots to choose from. Easy shop to access from a busy road. Lots of parking.

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Rated 5 out of 5 stars

Good prices, good range of indoor plants, friendly team

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Rated 5 out of 5 stars

Great service and excellent pricing

Company replied


Company details

  1. Plant Nursery

Written by the company

Discover the magic of nature at Exotic Botanic Adelaide. This family-owned business is your ultimate destination for everything botanical, providing an array of rare and exotic plants from all over the world. Our mission is to bring you the best quality plants and gardening supplies that are sure to brighten up your home or garden. With a passion for all things green and specialising in indoor plants, our experienced staff is always on hand to help you find exactly what you're looking for. From vibrant flowers to lush foliage, there's something to suit every taste and style. Whether you're an experienced gardener or just starting out, our knowledgeable team will provide expert advice and guidance on how to care for your plants. Step inside our beautiful store and immerse yourself in a world of botanical wonder. With a wide selection of plants and gardening supplies, you'll find everything you need to bring your green thumb to life. So why wait? Come and explore the unique and beautiful world of Exotic Botanic Adelaide today!


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Fantastic

Ness was fantastic / she took the time to help me choose plants and pots then set them up to help me see how they’d look in the space I wanted them for. She was enthusiastic patient creative and knowledgeable - I ended up with more plants and pots than I initially planned to get because of her help.

6 August 2025
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Reply from Exotic Botanic

Ness is amazing glad to hear you got great help from her

Rated 5 out of 5 stars

Always amazing service in this shop

Always amazing service in this shop. The plants are quality and price is great. We travel from Moana to this shop as we know we will be looked after and the quality is there as well

28 July 2025
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Reply from Exotic Botanic

Wow thats quite the travel! It can be tough in winter but we always try to keep everything looking happy as we can :)

Rated 5 out of 5 stars

Amazing!

Your staff member was amazing. We had a great chat, and she made me feel great about my purchases. I only really come once per year around my birthday, so it was worth it.

25 July 2025
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Reply from Exotic Botanic

That's so good to hear thanks for letting us know :)

Rated 5 out of 5 stars

Helpful and knowledgable staff

The friendly staff are always willing to give me sound plant advice on any of my questions.

30 June 2025
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Reply from Exotic Botanic

Always here to help! Thanks Paula :)

Rated 5 out of 5 stars

The last 2 times I have shopped at…

The last 2 times I have shopped at Exotic Botanic, I have had help with everything, from picking what is best for indoors , to maintenance to help taking my new plants to the car.
Love love love Exotic Botanic x

18 June 2025
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Reply from Exotic Botanic

This is so good to hear Danielle. We like to make sure everyone gets the best advice to keep their green babies alive!

Rated 5 out of 5 stars

Best plant shop in Adelaide

One of my absolute favourite places to shop - the best selection and quality I have found. Prices are good and the staff are always incredibly helpful and friendly.

28 June 2025
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Reply from Exotic Botanic

thanks so much Dylan see you next time :)

Rated 4 out of 5 stars

I love the plants and the range available

I love the plants and the range and the friendliness, but the lady serving me and helping me couldn’t give me any useful information and knowledge about the trees I was buying. When I went in to pay, the other lady behind the counter was full of wonderful info and even helped demonstrate the best way to prune them etc. I wish the first lady had recognised that she couldn’t help me as much as the other lady and got the other lady to help me sooner to be honest. The trees themselves and the range available was great!

24 June 2025
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Reply from Exotic Botanic

Thank you so much for your lovely review and for taking the time to share your honest feedback. We’re so glad you loved the range of plants and trees, and that our team member at the counter was able to give you the information and demonstrations you needed.

We’re sorry that your initial experience wasn’t as helpful as it could have been. We always want to ensure our team connects you with the right person for specific advice, and your feedback is a great reminder for us to keep improving in that area. Some team members are specialist in our indoor range while others are great with the outside stock

Thank you again for your support – we truly appreciate you choosing us for your trees and plants, and we look forward to welcoming you back soon.

Rated 5 out of 5 stars

My new favourite plant shop!

Friendly but not pushy staff and definitely no mansplaining! Gorgeous plants and absolutely amazing pots at very reasonable prices.

25 May 2025
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Reply from Exotic Botanic

Thanks so much cant wait to see you again :)

Rated 2 out of 5 stars

Be forthcoming with price information

Be forthcoming with price information, namely if you run an insta story on $19.95 philos and zoom to the pot price, then after, show another philo but at a higher price and not show the pot price, it may be more transparent to zoom to this plant’s pot price too.
Also, some of the bigger leaves on a few philos were sun/cold-damaged, so the price did not look so cheap in the end.

9 May 2025
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Reply from Exotic Botanic

Hey Sofia apologies about the confusions. I thought we cleared this up the other day in store? One of the stories said “El Choco red under $20” and then the next, completely seperate instagram story said “more pink galaxy”. Neither of the stories said “philos for $19.95” the name and price of the specific plant was given. We specifically do this so we don’t run into these issues. We are extremely transparent with our prices as we have nothing to hide and we would never try to insinuate different pricing. We have the stories saved if you would like to see. We would love to be able to show prices of all plants we post but sometimes it’s not possible and we just want to show popular items back in store. We also have most items online or you can call the store to confirm prices if you need.

Unfortunately this time of year many plants will suffer from cold and transport damage we specialise in tropicals, many of which are only grown in QLD. When they travel on wrapped stillages for several days for over 2000km they do undergo some stresses and transport damage. Unfortunately our options are to deal with this minor damage or not stock the plants.

Please feel free to give us a call if you need any further clarification.

Rated 5 out of 5 stars

Great place

The different variety of plants is an instant go to place. I love my new pink galaxy❤️ Friendly helpful staff, relaxing , beautiful place to be

9 April 2025
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Reply from Exotic Botanic

thanks so much Christine, the pink galaxy is a very snazzy plant :)

Rated 5 out of 5 stars

Good range of products

Good range of products, plants and pots and such stuff we’re friendly nice atmosphere

27 March 2025
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Reply from Exotic Botanic

Thanks for the review Rebecca :)

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