Sarah's Flowers Reviews 1,614

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often highlighting the beauty and freshness of the flowers, which frequently exceed expectations and match online descriptions. Many consumers appreciate the high quality of the products, including additional items, and commend the excellent service provided by the staff, who are often described as helpful and supportive. The ease of online ordering and effective tracking information also contribute to a positive customer experience. However, some customers also noted issues with delivery times, particularly when paying extra for expedited service, with deliveries sometimes arriving later than promised. A few other people also felt that the delivered flowers did not always match the quality or appearance of the online pictures, with some arrangements arriving wilted or looking ordinary. There were also occasional reports of missed deliveries or orders not being fulfilled as expected, leading to dissatisfaction.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery services. Many praise the prompt delivery, with... See more

Product

Clients share positive opinions on product quality. Many reviewers praise the beautiful, fresh, and vibrant... See more

Order

People report positive experiences with order. Many customers found the online ordering process very easy and... See more

Service

Users describe positive interactions with service, highlighting its efficiency and personal touch. Many... See more

Quality

Consumers find quality to be positive. Many reviewers praise the beautiful, fresh, and vibrant flowers, often... See more

Based on these reviews

Rated 5 out of 5 stars

Highly recommend Sarah’s Flowers. Great customer service and care put into their floral arrangements. We are interstate and wanted to send flowers to our loved one in Adelaide. Super quick service and... See more

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Rated 5 out of 5 stars

Credit goes to whoever created the exquisite arrangement. It was exactly what I ordered—Gerberas bouquet with additional flowers. Thoughtful, vibrant, and full of quiet flair, it didn’t just arr... See more

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Rated 5 out of 5 stars

What amazing service offered by all involved. I had provided an incorrect address and the team at Sarah's flowers were incredible at offering support to ensure the flowers were delivered. I highly re... See more

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Rated 5 out of 5 stars

Very nice flowers: fresh and beautifully arranged. Very happy overall, but I thinking I probably shouldn’t have spent considerably more for ASAP delivery as they still didn’t arrive till noon. Having... See more

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Rated 5 out of 5 stars

recently ordered flowers from the UK to be delivered to my sister in Australia, and I couldn’t be happier with the service. The entire process was smooth and straightforward, and I was kept update... See more

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Rated 5 out of 5 stars

A beautiful bouquet of flowers arrived at the agreed time. Flowers matched picture on webpage perfectly. Reusable ceramic pot/vase is a bonus. The email tracking of the delivery was greatly appreciate... See more

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Rated 5 out of 5 stars

The online ordering was very easy and straightforward, and the website gave me all the information I required. I submitted the order around lunchtime and the flowers were delivered to my daughter's ro... See more

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Rated 5 out of 5 stars

We needed to place flowers from the UK to our family in Australia. Sarah's flowers was so easy to use and immediately we felt assured of personal service due to the format and response we received. T... See more

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Rated 5 out of 5 stars

I ordered flowers online for the first time through Sarah’s Flowers, and the whole experience was fantastic. The website was very easy to use, the delivery was prompt, and the arrangement looked... See more

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Rated 5 out of 5 stars

The service I received from Kelly was fabulous . She knew I was particular and delivered my thoughts in a beautiful arrangement to my friend . 💐 From giving the phone order to the arrangement being... See more

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Rated 5 out of 5 stars

Great personal help over the phone to select best arrangement of flowers to send my friend for her birthday. Divine fresh hot pink roses 🌹 and lilies were delivered on time by friendly driver alerte... See more

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Rated 5 out of 5 stars

I ordered fruit hampers for both our fathers back in September. They absolutely loved them, raved and sent pictures of the most gorgeous, high quality fruit so I've just ordered 2 more hampers for bot... See more

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Rated 5 out of 5 stars

Live in Qld & wanted to find a local florist for my sister’s birthday in WA with a good & well-priced range. Courteous customer service & easy to order over the phone. Absolutely gorgeous arrangement... See more

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Rated 5 out of 5 stars

It was a last minute decision to have flowers for my wife on our anniversary as we were going to a hotel for the weekend. But they were able to deliver without any issues, a little later than the guar... See more

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Rated 4 out of 5 stars

Flowers delivered were very high quality and exactly as pictured on the website. Driver called to ensure where to deliver, well before the service began. Overall the service was very good. Thank... See more

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Rated 5 out of 5 stars

From telephone order to delivery the next day, service was seamless. The annual delivery fee pays for itself again and again. I have only had one "drama" since using Sarah's Flowers, from 2016... See more

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Rated 5 out of 5 stars

Have ordered from this company several times, and when my daughter was awarded her Doctorate they went out of their way to help create a stunning special bouquet for her. Can only give them my highest... See more

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Rated 5 out of 5 stars

I was initially impressed by the easy ordering, prompt delivery and great communication, but then when the recipient contacted me and sent a pic of the flowers, I was even happier with the order. The... See more

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Rated 2 out of 5 stars

Flowers supposed to last 3-5 days sure thats reasonable. Recieving flowers including some that already need to go in the bin not reasonable. Also why include the option of add ons, snowy mountain love... See more

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Rated 5 out of 5 stars

On the 13th of Feb I received a flower arrangement from Sarah's Flowers for my birthday which is on the 15th, from my son who lives overseas. Unfortunately, being the day before Valentine's Day and a... See more

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Rated 5 out of 5 stars

Ordered flowers from Yorkshire to Perth Australia, easy process to order online and arrangement delivered promptly the following day. Everything arrived as ordered and recipient was very happy. Would... See more

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Rated 5 out of 5 stars

Thank you so much for the beautiful flowers. They were absolutely loved by the recipient. I also really appreciated the transparency and communication throughout the process. Being able to track t... See more

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Rated 5 out of 5 stars

The lady on the phone was very helpful & answered all my question. The arrangement that was delivered to my sister for her 50th birthday were beautiful. The extras made it very special just for her.

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Rated 1 out of 5 stars

Ordered online they said by 5 pm will be delivered… I called them and they said by 7 pm I actually had to call my friend that was not supposed to know that she was receiving the flowers but they arriv... See more

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Rated 5 out of 5 stars

Lovely flowers, really beautiful and better than the web page photo. My comments regarding the delivery person were addressed immediately. So excellent job to Sarah's Flowers, thank you!!

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Rated 5 out of 5 stars

Placing an order is very easy and the deliveries are on time. Most importantly the flowers look beautiful and always very well received. Thank You

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Rated 5 out of 5 stars

They personally called me to say the flowers and candle were packed and ready and about to be delivered. Fantastic personal touch, no one does that anymore!

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Rated 5 out of 5 stars

Thank you so much for the gorgeous flowers, which I ordered mid morning and it was delivered the same day. These flowers were to celebrate a 30 year anniversary and it was just perfect. Thanks again!... See more

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Rated 5 out of 5 stars

Have had flowers from Sarah's flowers a number of time and have always been pleased. The delivery service is great and communicates when the delivery has been made.

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Rated 5 out of 5 stars

This is the 3rd time I used Sarah's Flowers and I am very impressed. The arrangements are lovely. Extra gifts are great. Price is fair. Website is easy and delivery has always been smooth. I can... See more

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Rated 5 out of 5 stars

Amazing customer service A recent purchase for my mum's birthday went missing from her verandah and when I mentioned this they delivered another bouquet at no charge

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Rated 5 out of 5 stars

You deliver beautifully presented flowers that are fresh and seasonal. Your prices are competitive. You offer wide range of products.

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Rated 5 out of 5 stars

talking to your customer service operator. She made it so easy for me. I liked the choice of not having the vase and doing a boutique instead.

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Rated 5 out of 5 stars

Emma who took my call was professional and super attentive and helpful to mu request. A credit to the company. Well done.. Helene

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Rated 5 out of 5 stars

I found Sarah’s flowers an absolute pleasure to deal with the quality of the flowers is just beautiful. My go to whenever I need to send flowers

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Rated 5 out of 5 stars

Ease of access. Ordered on line and the flowers were delivered promptly. Also advised by email when the product was delivered to the recipient.

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Rated 5 out of 5 stars

Rochelle was extremely helpful and chose exactly what I wanted and my friend was over the moon with the flowers and chocolates.

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Rated 5 out of 5 stars

Easy to order. On time delivery for my mum's 94th Birthday at Brisbane. Good quality fresh flowers with a nice size vase. Thank you 😊

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Rated 5 out of 5 stars

Easy to order online. The flower arrangement that was delivered reflected the picture online. Would definitely order from Sarahs Flowers again without hesitation.

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Rated 5 out of 5 stars

As a long distance customer. The order was taken with concern and consideration in the most polite& friendly way.

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Rated 5 out of 5 stars

The staff are helpful when ordering, and the recipients always let me know how beautiful the flowers are that have been delivered to them.

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Rated 1 out of 5 stars

I used SARAH’S Flowers in Hobart to order an expensive bowl of flowers for a special birthday on Saturday evening . I was told they would be delivered Saturday afternoon.. at 2 pm I received a phone... See more

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Rated 1 out of 5 stars

If I could score less, I would. Ordered online in a timely manner. I repeatedly asked if they are were able to deliver on the day, which they said they can. It turns out the flowers never got delive... See more

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Rated 5 out of 5 stars

Great service easy instructions to follow online ordering. Flowers were just as described. Very happy customer.

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Rated 1 out of 5 stars

Ordered flowers for my 10th anniversary with my wife, a very special occasion. I get a phone call at 5:15pm, sorry our delivery driver damaged your flowers and they weren't delivered. I've got... See more

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Rated 5 out of 5 stars

Have had flowers from Sarah’s in the past & always been happy & satisfied with my order

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Rated 5 out of 5 stars

Easy to use online with the intervention from “chat” operator on standby to assist me! Appreciated the cost, confirmation of my order & again once delivered…absolutely great service, thank you!

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Rated 5 out of 5 stars

Good communication. Great to know when the flowers were delivered. Recipient was very happy with the arrangement.

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Rated 1 out of 5 stars

3rd time flowers have come sub standard and nothing like photos expensive ones ordered and died within days I emailed first two times issues and they blamed transport people and suppliers now Feel ne... See more

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Rated 1 out of 5 stars

I received an arrangement which was delivered while my husband who ordered the arrangement was present. The arrangement was very ordinary at the most and looked like something you'd pick up at a super... See more

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Rated 5 out of 5 stars

Was sending flowers from Ireland for a funeral service and staff were so very helpful.

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Rated 1 out of 5 stars

I ordered over $200 of flowers, chandon and a toy for a sick friend in hobart who has been in and out of hospital and finally got my order refunded as they were disjointed, bumbling fools who wasted o... See more

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Rated 5 out of 5 stars

Great customer service. Absolutely beautiful flower arrangements and very affordable. Will use Sarah's Flowers again and again.

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Rated 1 out of 5 stars

We ordered a wreath arrangement costing over $300 from Sara’s Flowers for a funeral we were unable to attend. The order was placed several days in advance, with a clear promise of courier delivery b... See more

Company replied


Company details

  1. Flower Delivery
  2. Florist
  3. Gift Shop

Written by the company

Sarah's Flowers delivers fresh flowers Australia Wide. We offer same day delivery for orders placed before 2pm! Call us on 1300 448 335.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing Bouquet

Thank you so much for the gorgeous flowers, which I ordered mid morning and it was delivered the same day.
These flowers were to celebrate a 30 year anniversary and it was just perfect. Thanks again!!!

30 March 2026
Unprompted review
Sarah's Flowers logo

Reply from Sarah's Flowers

Thank you! We’re delighted we could help celebrate such a meaningful anniversary 💐

Rated 5 out of 5 stars

Advised by recipient that the flowers…

Advised by recipient that the flowers arrived on time and in good order. Recipient very happy with the selection.

25 March 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you for your kind feedback! We’re so glad the recipient loved the flowers

Rated 5 out of 5 stars

EMPLOYING STAFF WHO KNOW WHAT THEY ARE…

EMPLOYING STAFF WHO KNOW WHAT THEY ARE DOING AND TREAT THE GENERAL PUBLIC WITH RESPECT

24 March 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you for your feedback! We’re proud of our team and always strive to employ staff who are knowledgeable and treat everyone with respect. We really appreciate you noticing and sharing this!

Rated 5 out of 5 stars

recently ordered flowers from the UK to…

recently ordered flowers from the UK to be delivered to my sister in Australia, and I couldn’t be happier with the service. The entire process was smooth and straightforward, and I was kept updated every step of the way.

The flowers arrived on time and looked absolutely beautiful—fresh, vibrant, and exactly as pictured. My sister was delighted with them, which made the whole experience even more special.

It’s always a bit nerve-wracking ordering internationally, but this company made it feel effortless. I would definitely recommend them to anyone looking to send flowers abroad, and I’ll be using their service again in the future! Thank you 😊

19 March 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you so much for your kind words! We’re absolutely delighted to hear that your experience was smooth and that the flowers arrived beautifully and on time. We look forward to helping you again in the future! 😊

Rated 5 out of 5 stars

Birthday Flowers

Placing an order is very easy and the deliveries are on time. Most importantly the flowers look beautiful and always very well received. Thank You

23 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you for your lovely review. We are so pleased you found the ordering easy and that the flowers were well received!

Rated 5 out of 5 stars

I am fron Melbourne and on both…

I am fron Melbourne and on both occasions that I ordered flowers from pictures Sarah's website the flowers delivered were the exact copies of pictures on website. They looked beautiful and on the last occasion it was for my Aunty Cecilia 80th Birthday.
My Aunty was so happy and could not stop saying how beautiful they were
Thank you so much.

28 February 2026
Unprompted review
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Reply from Sarah's Flowers

We really appreciate your kind words! So happy your aunty was delighted with her birthday flowers.

Rated 5 out of 5 stars

Great experience

Terrific prompt and professional service, always courteous and helpful. Floral arrangements are beyond expectations. Great company to deal with.

25 February 2026
Unprompted review
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Reply from Sarah's Flowers

We’re so grateful for your kind words. It means a lot to our team to know you find us professional, helpful and great to deal with.

Rated 5 out of 5 stars

Fantastic flowers and great customer…

Fantastic flowers and great customer service.

11 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thanks so much for taking the time to pass on this lovely review, Garry - we are so happy to hear you had such a great experience with us! We look forward to assisting you again next time :)
Have the best day!

Rated 2 out of 5 stars

Missing & incorrect items - avoid!

Ordered flowers, a teddy chocolates and a ribbon (printed). The chocolates were missing. Ribbon wrong colour. Presentation was pathetic - ribbon not tied just flowers in a box and ribbon tossed over the top. The wrong teddy delivered - a cheaper one than paid for!
Generally the whole result was not what I had wanted for a special occasion.
On the plus side I got a refund altho they tried to fob me off with a discount voucher - bearing in mind their delivery cost is over $20!! If you want to get what you order in a professionally presented way then go to your local florist.
QHBNL

12 February 2026
Unprompted review
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Reply from Sarah's Flowers

Hi there,
I am so sincerely sorry to hear of this. This is not our usual standard, so I would love to follow this up with you. Would you mind providing your 5-letter reference code so I can resolve this with you?

Rated 5 out of 5 stars

Great service and great flowers

Fantastic service and flowers will order again and again

14 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thanks for your lovely review, Tammy - we are so happy to hear you had such a great experience with us and can't wait to assist you again next time :)
Have a wonderful day!

Rated 5 out of 5 stars

Great and dependable florist !

On the 13th of Feb I received a flower arrangement from Sarah's Flowers for my birthday which is on the 15th, from my son who lives overseas. Unfortunately, being the day before Valentine's Day and a warm day, the flowers were in the delivery van a bit too long and were quite wilted by the time they arrived. I send an email with a photo of the flowers to Sarah's Flowers and the next morning a very pleasant person called me, apologised and organised a delivery of a new arrangement. I have received quite a few arrangements from Sarah's Flowers in the past and they have always been lovely and lasted a long time. The fact that when I ran into a problem they were so pleasant and quick to make it right means I'll continue to recommend them to any friend looking for a good florist.

13 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you so much for taking the time to pass on this lovely feedback, Janet! We take all feedback very seriously, so while we are so sorry again to hear of the disappointment caused initially, we are incredibly happy to know our team was able to resolve this for you quickly. Thank you so much again for reaching out. Please always feel welcome to get in touch if we can ever be of assistance again in future. I hope you have a wonderful day :)

Rated 5 out of 5 stars

The people the quality product the…

The people the quality product the range the service everything is excellent thank you

14 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you so much! We’re thrilled you’re happy with our team, products, and service!

Rated 5 out of 5 stars

Caring service

The lady who took my order was empathetic, caring and her suggestion for a floral arrangement and candle was much appreciated

11 February 2026
Unprompted review
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Reply from Sarah's Flowers

We're so happy to hear that your experience with both our service and products was excellent. We appreciate you sharing, and wish you a wonderful day ahead!

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service

10 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you! It makes our day to know you appreciated our friendly staff. Have a wonderful day!

Rated 1 out of 5 stars

If I could score less

If I could score less, I would. Ordered online in a timely manner. I repeatedly asked if they are were able to deliver on the day, which they said they can. It turns out the flowers never got delivered. I challenged them repeatedly but they stuck to their guns. They rung me at around 4pm, after they insisted it was delivered, saying my order was missed and they will urgently put together the arrangement by 5:30pm, offering to have it delivered by 6pm. I was not interested and asked for a refund, which I am waiting to receive in my bank account.

EDIT : Order Ref QHTHF

10 February 2026
Unprompted review
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Reply from Sarah's Flowers

Hi there, I am so sorry to hear of this experience, and for any disappointment caused. Rest assured, all feedback is always noted. I would really love to look into this for you and to confirm your refund - are you able to provide your 5-letter reference code?

Rated 5 out of 5 stars

Easy to order

Easy to order. On time delivery for my mum's 94th Birthday at Brisbane. Good quality fresh flowers with a nice size vase. Thank you 😊

7 February 2026
Unprompted review
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Reply from Sarah's Flowers

Thank you for your lovely feedback. We’re so glad the flowers arrived on time and that your mum enjoyed them on her special day.

Rated 5 out of 5 stars

Perfect Flowers and Impressive Follow‑Up Support

I ordered flowers online for the first time through Sarah’s Flowers, and the whole experience was fantastic. The website was very easy to use, the delivery was prompt, and the arrangement looked exactly like the photo on their site — absolutely beautiful.

After delivery, I was worried I might have given the wrong house number. I contacted Sarah’s Flowers, and they replied quickly, confirming the details and even sending a proof‑of‑delivery photo without me asking. That extra care really impressed me.

The staff member who helped me was friendly, reassuring, and very professional. I’m extremely happy with both the flowers and the service. Highly recommend!

31 January 2026
Unprompted review
Sarah's Flowers logo

Reply from Sarah's Flowers

Thank you so much for your wonderful review! We’re thrilled you had a smooth experience from start to finish and that our team could provide that extra peace of mind. Your kind words mean a lot to us!

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