Kanchana was very patient in working through the various problems and solutions. Quite an amount of time was spent in getting to the heart of the issue. Eventually, Kanchana was able to guide thro... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After losing internet access during the night I used Exetel’s AI bot Mo via the App. Mo wasn’t able to rectify my service but provided me the offer of using a Chat session with a support agent. Aayo... See more
Company replied
Service speeds are at - or exceed Exetel's stated limits for the new 500/50 plan. Very impressive. Peak hour performance is not degraded at all. Rock solid. I hope the very "set and forget" competit... See more
Company replied
Nethanya was totally amazing. She entered into the conversation with a happy and cheerful voice. Asked her security questions politely then listened intently to my questions, then she requested i wai... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Exetel
Written by the company
One Price. One Plan. No Gimmicks.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Some reviews were submitted in response to incentives offered by Exetel. We also selectively display some of the positive reviews from our happy customers on our website or third-party websites like this one. All of our reviews are from verified customers and the feedback is reviewed and addressed by our team.
Contact info
Australia
- 13 39 38
- exetel.com.au
4.3
Excellent
10K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
your tech ĺistenned
16 July 2025
Unprompted review
Reply from Exetel
Hi Peter, Thank you so much for the incredible feedback! We're all about honest internet with honest pricing, and we're pumped that we're giving you just that. Cheers for being part of the Exetel family!
It is now the 6th day and they still…
It is now the 6th day and they still can not provide a working QR code Esim.
Have talk to live help everyday, call them up everyday, call centre in India couldn't fix the problem and everytime they ask me to wait for 48hrs.
Update 16/7/2025 - This is what you get, they just closed the livechat session when you're trying to get help.
its now 6 or 7 days
i believe you're going to tell me this has been escalated and wait for 48 hours
system agent avatar
Please give me a few moments to look into this.
system agent avatar
Closing the session for inactivity.
system agent avatar
Returning to Exetel AI assistant
system agent avatar
Thanks for chatting with us...we hope the agent was able to resolve your query. Transferring you back to the Mo for now.
Generated by Exetel AI, double-check for accuracy.
15 July 2025
Unprompted review
Reply from Exetel
Hi Khoa,
We sincerely apologise for the inconvenience you've experienced. This is not the level of service we aim to provide.
To investigate further, please send us a direct message with your customer ID or service number, along with your nominated mobile number or email address. A member of our team will be in touch to assist you.
Cheers,
Exetel Team.
Wifi Problem Quick Fix
He was easy to understand and made clear sense when talking. We got to the bottom of the problem really quick and I had no struggles fixing the problem. 10/10
15 July 2025
Unprompted review
Reply from Exetel
Hi Alex,
Thanks so much for your great feedback! We’re happy to hear Warren communicated clearly and helped resolve your issue quickly. We really appreciate your 10/10 rating!
If you need anything else, just let us know.
Cheers,
Exetel Team
Warren was quick
Warren was quick, understood the issue was able to troubleshoot and resolve the issue in good time
15 July 2025
Unprompted review
Reply from Exetel
Hi Peter,
Thanks for your kind words! We’re glad Warren was quick to understand and resolve your issue efficiently. Please don't hesitate to reach out.
Cheers,
Exetel Team
Brilliant work by the customer service
Brilliant work by the customer service, understood my issue and made the appropriate actions to resolve my problem.
14 July 2025
Unprompted review
Reply from Exetel
Feedback like this is what we do it for. Thanks so much for your great review, Alex. We're so stoked to have you as a customer.
Thanks again,
Exetel
Luwanga was very patient and helpful
Luwanga was very patient and helpful. Step by step help for someone like me who’s doing this for the first time. Appreciate the help tremendously.
14 July 2025
Unprompted review
Reply from Exetel
Emily, you're an absolute legend!
Thank you for the kind words, we're so glad Luwanga could guide you step by step.
Your support keeps us going! 🚀
Cheers,
Exetel
Aditya was very patient and resolved my…
Aditya was very patient and resolved my internet issue.
14 July 2025
Unprompted review
Reply from Exetel
Thanks so much for your kind words, Hajera! We're thrilled to hear your internet issue was resolved. Feedback like this means the world to us. We’re lucky to have you as a customer.
Thanks again,
Exetel
Reply from Exetel
Thank you so much for the kind words, Jagdeep. It's feedback like this that keeps our big green heart pumping. Thanks for being such an awesome customer, Exetel
Support was able to sort things
Support was able to sort out the upgrade that did not seem possible online or on App
12 July 2025
Unprompted review
Reply from Exetel
Hi Graeme,
Thanks a bunch for sending through your feedback, we really appreciate it! Your thoughts help us understand how we can do better, and we’re always working on improving things based on what our customers tell us.
Cheers,
Exetel
Great service by technician so happy to…
Great service by technician so happy to have internet back after 1 week thank you Lester the technician
11 July 2025
Unprompted review
Reply from Exetel
Thank you for your feedback! We’re glad Lester was able to get your internet back up and running. We appreciate your patience and kind words.
Cheers,
Exetel Team
Lasitha was fantastic
Lasitha was fantastic - patient, clear, and genuinely helpful. He took the time to walk me through everything step by step and got my service back up and running without a hitch. Also non-judgmental of my deep voice haha - 10/10 service - I couldn't ask for better support! Thanks Lasitha.
11 July 2025
Unprompted review
Reply from Exetel
Thank you so much for your wonderful feedback! We're thrilled to hear Lasitha provided such patient and helpful support.
Cheers,
Exetel Team
Warren is really good.
11 July 2025
Unprompted review
Reply from Exetel
Thanks for the shoutout! We’re happy to hear Warren provided great support.
Cheers,
Exetel Team
Very patient- good systematic and…
Very patient- good systematic and patient responses to my questions- thanks
11 July 2025
Unprompted review
Reply from Exetel
Thank you for your kind words! We're glad you had a positive experience and that our team was able to assist you patiently and thoroughly.
Cheers,
Exetel Team
Great customer service
Ornella was super helpful & kind. Answered all my questions and gave me prompt answers
11 July 2025
Unprompted review
Reply from Exetel
Thank you for the lovely feedback! We're so glad to hear Ornella was helpful and kind, and that you got the answers you needed promptly. We'll be sure to pass this on to her!
Cheers,
Exetel Team
Excellent solution.
Excellent solution.
The technician gave me precise guide to solve the problem. Once it was solved also informed me why it has happened, and how to avoid the issue later.
Very helpful support. Much appreciated.
Thank you
11 July 2025
Unprompted review
Reply from Exetel
Thank you for the great feedback! We’re glad to hear our technician was able to guide you through the issue and provide helpful advice for the future. We truly appreciate your kind words.
Cheers,
Exetel Team
Sumudu was extremely helpful
Sumudu was extremely helpful. Sorting out my issues and giving credit for missed days of internet. Exetel is definitely recommended:)
10 July 2025
Unprompted review
Reply from Exetel
Thank you for the lovely feedback! We're so pleased to hear that Tech agent was able to assist you and get things sorted. We truly appreciate your recommendation and are glad to have you with Exetel.
Cheers,
Exetel Team
Reply from Exetel
That’s great to hear! We’re glad we could assist you in getting your VoIP phone up and running. If you need further help, we’re always here.
Cheers,
Exetel Team
Reply from Exetel
Thank you so much! We're glad to hear you found our support helpful. If you need anything else, feel free to reach out anytime.
Cheers,
Exetel Team
The lad was good
The lad was good, good communication, good experience 👍
10 July 2025
Unprompted review
Reply from Exetel
Thank you so much for the kind words, Michael. It's feedback like this that keeps our big green heart pumping.
Thanks for being such an awesome customer, Exetel.
The tech person was very helpful and…
The tech person was very helpful and resolved my issue.
10 July 2025
Unprompted review
Reply from Exetel
Feedback like this is what we do it for. Thanks so much for your great review, Bonnie. We're so stoked to have you as a customer.
Thanks again, Exetel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.