Exchange4free South Africa Reviews 

67
TrustScore 4.5 out of 5

4.5

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See what reviewers are saying

Rated 5 out of 5 stars

Once again Exchange4free has gone beyond the normal. Carmen Ruiter whilst dealing with my difficulties in coping with the data etc. required for recent updates showed nothing but a kind, warm hearted... See more

Rated 5 out of 5 stars

Not a recent deal, but very good service. I’m not a big time money transferrer but they were very helpful, right from initial phone contact through to the cash landing in the foreign account. Since t... See more

Rated 5 out of 5 stars

My wife and I have been dealing with Marco from E4F ever since we left SA for New Zealand 5 years ago. The service has been exceptional every time we have had to make a transaction, of which t... See more

Rated 3 out of 5 stars

Almost Excellent It took 4 days and 24 emails from my first approaching E4F to the time the money was in my bank account, although everybody was professional and courteous. I've done on-line tr... See more

Company details

  1. Currency Exchange Service
  2. Money Transfer Service

Written by the company

We’re a leading foreign exchange and international payments provider, offering 24/7 currency transfers to more than 100 countries. With us you’ll benefit from bank-beating exchange rates, a best price guarantee and no transfer fees on all amounts over R100k. We also offer free SARS tax clearance in 3-5 days, and our dedicated currency experts are on hand whenever you need them. Please note that exchange4free.com is a not related to exchange4free.co.za.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

67 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(67)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Big thanks to Haliema

Big thanks to Haliema! It was a complex transfer and she handled it with absolute brilliance. As well, she was so caring and kept in touch with me, updating me all the way. Amazing! So thankful to have had Haliema and her team.

11 May 2023
Unprompted review
Rated 5 out of 5 stars

Speedy and Efficient

Thank you Marco for your usual excellent support. Every experience with Exchange4Free never dissapoints. Speedy, efficient and excellent communication throughout the process.

18 April 2023
Unprompted review
Rated 5 out of 5 stars

I want to thank Marco

I want to thank Marco, my dealing manager and his team for the excellent and prompt service they have provided over the last few months. It has been an effort to get my father's inheritance and they helped me with form filling in and responded to my constant emails in a professional and friendly manner. Thank you!

31 January 2023
Unprompted review
Rated 1 out of 5 stars

They never answer their phone

They never answer their phone, not in Johannesburg, Cape Town or the UK. My account was suspended and I can't get through to anyone.

28 November 2022
Unprompted review
Exchange4free South Africa logo

Reply from Exchange4free South Africa

Hi,

We are sorry to hear that you have had a negative experience with us.

Unfortunately we are unable to find you on our system with the details you have provided, therefore we've requested additional information from you.

Kind regards
Exchange4Free

Rated 1 out of 5 stars

Does not pay out, be careful

I have had a very bad experience with them thus far. They do not want to release my money and pay it out. They keep on sending me e-mails to complete a form which I did, now they say the information does not reflect on their system. I have tried numerous time to contact them via e-mail to speak with a supervisor or manager to try and resolve the issue. My requests gets ignored and now they are asking me to verify my account as the account does not exist. I have been using this account for years... I am wondering what excuse they will use next not to pay out the money...I would be very weary of using this service to transfer to South Africa.

25 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and friendly team

Excellent service and friendly team. I was dreading trying to get my inheritance to the UK and now that I have E4F to help me, I am so relieved. The money arrived, and I look forward to dealing with them again on future deals. Thank you, Mercia, Kiran and Devon!

29 August 2022
Rated 3 out of 5 stars

Almost Good

Almost Excellent

It took 4 days and 24 emails from my first approaching E4F to the time the money was in my bank account, although everybody was professional and courteous.
I've done on-line transfers, with another bank, and it took 24hours to complete!
Please consider this option.
Regards,
E. Tagar

11 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was our first transfer using Exchange4 free and while the registration process was slow the transfer was excellent - many thanks Marco.

3 March 2022
Unprompted review
Rated 5 out of 5 stars

WOW!

WOW! There are no words to describe this amazing service. There are not enough stars to rate you guys with. An incredibly satisfying experience. You will get all our future business. Thanks again. Don and Tanya

22 February 2022
Unprompted review

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