Exchange Life Reviews 

3,071
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,423 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently pleased with the excellent quality of the products, noting the beautiful details and craftsmanship of the charms and other items. Many people find the ordering process easy and appreciate the prompt and helpful customer service, which quickly resolves any issues. The products are often described as unique and meaningful, serving as a perfect way to commemorate travels and memories. However, some customers also noted that delivery times could be longer than expected, with some experiencing significant delays. A few other people also felt that the quality of some items, like keyrings and bracelets, was not as high as anticipated, appearing cheap or breaking easily.

What people talk about most

Product

People report positive experiences with product, highlighting the great quality of the bracelets and flag... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent craftsmanship, vibrant... See more

Order

Clients share positive opinions on order, with many reviewers praising the easy ordering process and frequent... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the speedy shipping and quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its exceptional quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more

Company replied

Rated 5 out of 5 stars

I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more

Company replied

Rated 5 out of 5 stars

My wife and i have a passion for travel and we intend to travel the globe. We came across these beautifully crafted little flag charms and they are the perfect little pieces to remind us of the ma... See more

Company replied

Rated 5 out of 5 stars

When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(3,071)

2,390 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Good communication after purchase. Great quality keyrings and the charms are well made. I also contacted them after I received my charms to enquire about another flag and I had a reply within 30 minutes.

24 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Tessa,

We're so pleased to hear that you enjoyed the quality of your keyrings and charms and that our team was able to respond to your question so quickly. Providing helpful support alongside meaningful products is something we truly care about.

Your support means a great deal to us. We hope you enjoy adding many more destinations to your collection in the future.

Rated 5 out of 5 stars

I ordered over 40 charms/flags of all…

I ordered over 40 charms/flags of all the different countries that I have been to. All of them are very, very beautiful. I was kept informed of the shipping process the entire time. I love my charms! Although I do not travel like I used to it makes me very proud of the places I’ve been able to visit and the charms helped me to remember that.

24 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Carol,

Over 40 charms is an incredible collection, and we're honored to have played a part in celebrating so many amazing adventures. We love that your collection reminds you of all the wonderful places you've been able to visit throughout your life.

We're also delighted that you appreciated the regular shipping updates along the way. We know how important communication is, and we're grateful for your support. We hope your collection continues to bring back wonderful memories for years to come.

Rated 5 out of 5 stars

Great company, fantastic product

Great company, kept updated all the time. Great product, love the idea of having all the countries flags together! I will be adding to my collection on a regular basis as I’m an avid traveller. Really pleased, highly recommend!

25 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Gloria,

We're delighted to hear that you love the idea of bringing all your travel memories together in one collection. As an avid traveler, we know your collection will continue to grow with every new adventure, and we're excited to be a small part of that journey.

We can't wait to help you celebrate many more destinations in the future.

Rated 4 out of 5 stars

Site is easy to navigate

Site is easy to navigate. Clearly marked items and flags. Payment.. maybe add a scan to pay option.

Sent a query which was answered promptly.

Downside, is some of the countries I wanted are not yet available or I would have increased my order to 10 charms.

27 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Jonty,

We're pleased to hear that you found our website easy to use and that our team was able to answer your questions promptly. We also appreciate your suggestion about adding a scan-to-pay option and will be sure to pass your feedback along to the team.

We're always expanding our range, so we hope to add the countries you're looking for in the future. We look forward to helping you grow your collection when they're available.

Rated 5 out of 5 stars

Lovely charms

I got what I asked for. Took some time but arrived correctly and the charms are very lovely

22 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Maria,

We're delighted to hear that your charms arrived safely and exactly as ordered. While we appreciate your patience with the delivery time, we're so pleased to know you feel the wait was worthwhile.

We hope your collection brings you many happy travel memories and continues to grow in the future.

Rated 5 out of 5 stars

I love the charms I recently purchased…

I love the charms I recently purchased for the countries I have visited. Looking forward to adding more!

27 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Lulu,

We're so happy to hear that you love your travel charms. Every charm represents a special memory, and we love helping travelers build collections that tell the story of their adventures.

We can't wait to help you add many more destinations to your collection in the future.

Rated 2 out of 5 stars

Kind of disappointed

Kind of disappointed. I spent over $100 on a bracelet and flag charms. Within a month, the flags were falling off the bracelet. I appreciate that they sent me 2 replacements when I contacted them about it but not much can be done when it continues over and over. Sucks that I spent that much on something I no longer wear. Quality doesn’t match price in my opinion.

27 March 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Tia,

We're truly sorry to hear about your experience and understand how frustrating it must have been, especially after investing in something that was meant to celebrate your travels.

We'd really appreciate the opportunity to make this right. Please reach out to us directly, as we'd love to look into this further and find a solution for you. We will also be reaching out to discuss your experience.

Rated 5 out of 5 stars

The agent plans to replace my item that…

The agent plans to replace my item that wasn’t received. I appreciate it, and will see if it arrives this time.

27 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Pamela,

We're glad our team was able to arrange a replacement for your missing item, and we truly appreciate your patience while you wait for it to arrive.

We hope your replacement reaches you very soon and that you'll love your collection once it's complete. We look forward to being part of many more travel memories in the future.

Rated 4 out of 5 stars

I recently purchased a gold curb charm…

I recently purchased a gold curb charm bracelet along with a few charms including maps and flags. The bracelet itself is very sturdy and has a beautiful gold finish, which I really love. The charms are also nice and well-made, although I did wish they were slightly larger for more visual impact. The price was great, especially with the additional discounts I received at checkout, and it also came with a cute case for storing the bracelet. Delivery was also very quick, arriving within a week, and the customer service was amazing and responsive throughout the process. Overall, I’m really happy with my purchase and I’m looking forward to adding more charms over time to build it out.

14 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi,

We're delighted to hear that you're enjoying your gold curb bracelet and your collection of map and flag charms. It's great to know you were happy with the quality, quick delivery, and the responsive support from our team.

We also appreciate your feedback about the charm size. Hearing suggestions from our customers helps us continue improving while creating keepsakes that travelers love.

Your support means so much to us. We can't wait to help you grow your collection with many more travel memories in the future.

Rated 5 out of 5 stars

Love the product concept

Love the product concept and remembering amazing travel through the charms. I have ordered multiple times and they have always arrived before the estimated delivery date. I will continue to purchase.

26 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Janet,

There's no greater compliment than hearing you've ordered from us multiple times. We're so happy that our travel charms have become part of the way you celebrate your adventures and preserve those special memories.

We're also delighted that your orders have consistently arrived ahead of schedule. Thank you for trusting us, and we look forward to helping you add many more destinations to your collection for years to come.

Rated 5 out of 5 stars

I ordered quite a few flags of all the…

I ordered quite a few flags of all the places we have been as a family and when it’s just been my husband and I. It was a good deal with the buy one get one free offer. I also got the bag chain, bracelet and necklace and a couple of these were free so a nice surprise. I did have a couple of issues which were dealt with very quickly and politely. Hopefully I’ll be able to add more on soon!

26 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Tracy,

We love that you've created a collection representing both your family adventures and the special trips you've taken as a couple. Those are exactly the memories we hope our charms help preserve for years to come.

We're also delighted that you enjoyed the Buy One Get One offer and the surprise free gifts. Even more importantly, we're pleased our team was able to quickly resolve the small issues you experienced and make sure everything was put right.

Thank you for your support. We can't wait to help you celebrate many more family adventures and add even more charms to your growing collection.

Rated 5 out of 5 stars

So happy with my items

So happy with my items
Super fast delivery
Excellent customer service

26 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Debby,

We're delighted to hear that you were happy with your items, enjoyed the fast delivery, and had a great experience with our customer service team. We work hard to make every order as enjoyable as the memories it represents.

Thank you again for your support. It truly means a lot to us, and we hope to help you add many more travel memories to your collection in the future.

Rated 5 out of 5 stars

The experience from start to finish was perfect

The experience from start to finish was excellent, was kept well informed throughout and messages of thanks were very touching. Beautiful items, will be ordering more when I go on more adventures.

26 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Anita,

We're so pleased to hear that your experience was excellent from beginning to end. Keeping our customers informed and making every order feel personal is something we genuinely care about, so it's lovely to know our messages meant something to you.

We're also delighted that you love your collection. Reviews like yours keep us going, and we can't wait to help you celebrate many more adventures with new charms in the future.

Rated 5 out of 5 stars

Ordering was easy

Ordering was easy, delivery was within the timeframe quoted and there was lots of communication from Exchange Life in the interim. It was a gift for my Dad and he is made up with it. I also purchased one for myself and I love it, cannot wait to add more flags.

26 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Leah,

We're delighted to hear that everything from ordering to delivery was smooth and that you felt well-informed throughout the process. It makes us especially happy to know that both you and your dad are enjoying your collections. What a thoughtful gift for someone who shares a love of travel.

Your support means the world to us. We hope you both enjoy adding many more flags and memories to your collections over the years.

Rated 5 out of 5 stars

Exceptional service even before my order arrived

Even before receiving my order, I wanted to share my experience.

I was genuinely surprised when Henry, the Chief Community Officer, personally reached out to thank me for my order and invite me to the Exchange Life community. That personal touch meant a lot.

After I explained that this order is a special second anniversary gift for my girlfriend, Fretzel responded quickly, kindly, and immediately contacted the fulfillment team to see if they could help speed up the shipping before we leave the United States.

I truly appreciate the care, professionalism, and personal attention shown by both Henry and Fretzel. Customer service like this is rare these days, and it has already made Exchange Life stand out to me.

Thank you both!

25 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Mehmet,

It truly means a lot that you took the time to share your experience even before your order arrived. We're delighted that we were able to make your experience feel personal and help with your special anniversary gift. Moments like these are exactly why we do what we do.

As a small business, we believe every order has a story behind it, and we're honored to play a small part in such a meaningful occasion. We hope your girlfriend loves the gift and that it becomes a keepsake filled with many wonderful travel memories together. We wish you both a very happy anniversary and many adventures ahead!

Rated 5 out of 5 stars

I love the charms of coarse

I love the charms of coarse, but I also love the fact that customer service is execelent too!

25 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Cynthia,

We're so happy to hear that you love your charms and that our customer service made just as much of an impression. We believe great products should always be matched with great support, so your kind words mean a great deal to us.

Your support truly keeps us going. We can't wait to help you add even more memories to your collection in the future.

Rated 5 out of 5 stars

Perfect gift and amazing service!

Exchange Life provides some of the best customer service I have had in a long time. Not only did they keep me informed of my order's progress at every step, but they also provided interesting background about the company.

I made this purchase with the thought that if I liked the pieces I would be ordering them for years to come, and now that I have received them, I know I will be a lifelong customer, as long as I or others in my family are travelling to new places.

25 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Carol,

We're honored to hear that you've had one of the best customer service experiences in a long time. Keeping our customers informed while sharing the story behind Exchange Life is something we genuinely enjoy, so it's wonderful to know those personal touches made a difference.

Knowing that you see yourself as a lifelong customer is one of the greatest compliments we could receive. As your family continues to explore new places, we'll be here to help you celebrate every adventure with a new charm. We can't wait to be part of your travels for many years to come.

Rated 5 out of 5 stars

I love all the different options to fit…

I love all the different options to fit your budget. I'm not a big "trinket" girlie, but the charms are a nice compact way to document travels. Nice conversation starter too!

25 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi,

We're so glad you found a collection that fits both your style and your budget. We love hearing from customers who aren't usually into souvenirs but discover that our charms are a simple, meaningful way to remember their travels.

We're also happy that they've become a conversation starter for you. Every charm has a story behind it, and sharing those memories is one of the things that makes Exchange Life so special. We hope your collection continues to grow with every new adventure.

Rated 5 out of 5 stars

I have just bought the keyring and a…

I have just bought the keyring and a selection of flags from here. The bogof deal was incredible as I bought this for my daughter and she had 16 places she'd been so this was a huge saving. I would HIGHLY recommend this seller and i can't wait to give it to my daughter when she gets home.

25 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Melanie,

We're so happy to hear that you found the Buy One Get One offer such great value, especially with your daughter's impressive collection of 16 countries. What a thoughtful gift, and we're sure she's going to love it when she gets home!

Your recommendation means so much to us. Thank you for choosing Exchange Life to help celebrate her travel memories, and we hope her collection continues to grow with many more adventures.

Rated 5 out of 5 stars

I absolutely love the charms!!

I absolutely love the charms!!! I get compliments everywhere I go, The grocery store, at work, the plane, the beaches and just walking around town. The quality is great the detail is perfect. It truly captures a Travellers life!

20 June 2026
Unprompted review
Exchange Life logo

Reply from Exchange Life

Hi Jess,

We absolutely love hearing that your charms spark conversations everywhere you go, from the grocery store to the beach, and even while traveling. That's exactly what we hoped they would do, helping travelers share the stories behind their adventures.

We're thrilled that you're enjoying the quality and attention to detail, and we couldn't ask for a better compliment than hearing that they truly capture a traveler's life. We can't wait to help you add even more destinations to your collection in the future.

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