I made a mistake on my orders and ended up double ordering, but they responded quickly to my email and were so helpful at getting it sorted out for me. I’d been worried it would be more difficult as... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I absolutely love these country charms! The quality is excellent, and each charm is beautifully detailed. They are the perfect way to remember the places I’ve visited and celebrate my travels. They fi... See more
Company replied
My wife and i have a passion for travel and we intend to travel the globe. We came across these beautifully crafted little flag charms and they are the perfect little pieces to remind us of the ma... See more
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When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions as... See more
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Company details
Written by the company
Flag & Map Charms: Every place tells a story, travel memories, heritage, or places that matter to you. Collect them all. ✔️ Lifetime Color Guarantee – 100% waterproof, won’t tarnish or fade. ✔️ Trusted by 79,841+ Travelers – Voted #1 Most Meaningful Gift. ✔️ 60-Day Money-Back Guarantee – No questions asked. ✔️ Premium Materials – 316L stainless steel, 18k gold-plated. ✔️ Engravable Backs – Add a date, name, or personal message. ✔️ Universal Fit – Attach to our holders or anything you carry.
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Exchange Life
Hi Jenn,
We're sorry to hear that the product didn't meet your expectations in terms of quality and value. We truly appreciate honest feedback, as it helps us continue improving both our products and our customer experience.
We'd love the opportunity to learn more about your experience and see if there's anything we can do to help. Please feel free to reach out to us directly, and a member of our team will also be reaching out to you.
The quality of the product is really…
The quality of the product is really great and the shipping is fast after everything trip i place an order and in never regreting it
29 June 2026
Unprompted review
Reply from Exchange Life
Hi Ocean,
We're so happy to hear that you're pleased with the quality of your collection and that receiving a new charm after every trip has become part of your travel tradition. That's exactly what Exchange Life was designed for, helping travelers build a collection of memories that grows with every adventure.
Your continued support means everything to us. We look forward to helping you celebrate many more journeys in the future.
This is my favorite thing to buy ever…
This is my favorite thing to buy ever after a trip and I love looking at my collection and remembering all the trips.
29 June 2026
Unprompted review
Reply from Exchange Life
Hi Samira,
We're honored that Exchange Life has become your favorite thing to buy after every trip. There's something so special about looking back at a collection and instantly remembering all the incredible places you've explored and the memories you've made along the way.
It means the world to know we've become part of your travel tradition. We can't wait to help you celebrate many more adventures and continue growing your collection.
Great product and very responsive…
Great product and very responsive people! I love my charms and can't wait to add more!
29 June 2026
Unprompted review
Reply from Exchange Life
Hi Kim,
We're so happy to hear that you're loving your charms and had a great experience with our team. Providing responsive customer service and creating meaningful keepsakes is what we're all about.
Your support truly means the world to us. We can't wait to help you add many more travel memories to your collection in the future.
I ordered multiple flag charms with the…
I ordered multiple flag charms with the keyring so I can attach it to my carry-on. They are somewhat smaller than I imagined but super cute none-the-less. I do recommend adding the personalization on the back that includes the country name. Will be ordering more!
28 June 2026
Unprompted review
Reply from Exchange Life
Hi Kasey,
We're delighted to hear that you're enjoying your flag charm collection on your carry-on. What a fun way to showcase your travels wherever you go! We also appreciate your recommendation about adding the country names to the back. It's a great way to make each charm even more personal and easier to identify.
We can't wait to help you grow your collection with many more destinations.
Loved it good ideas flags
27 June 2026
Unprompted review
Reply from Exchange Life
Hi Louise,
We're so pleased to hear that you love the idea behind our travel flags. Creating meaningful keepsakes that help travelers celebrate their adventures is exactly what inspired Exchange Life.
Your support means so much to us. We hope your collection continues to grow with many more wonderful memories and destinations in the future.
Outstanding
Outstanding. Super quick response and request was easily handled. Thank you
28 June 2026
Unprompted review
Reply from Exchange Life
Hi Stacey,
We're delighted to hear that your request was handled quickly and smoothly. Providing fast, helpful support is something we genuinely care about, so it's fantastic to know we could make your experience an easy one.
We hope your collection brings you many wonderful memories, and we look forward to helping you again in the future.
I ordered a whole bunch of charms for…
I ordered a whole bunch of charms for every country I already visited. It took a while but it said it's all hand made so I completely understand it. One charm was delivered broken but they instantly sent a new one.
The quality is good and I really love the charms. They are always starting nice conversations with people from all around the world.
28 June 2026
Unprompted review
Reply from Exchange Life
Hi Fee,
We're so happy to hear that you love your collection and understand the care that goes into creating each charm. Although we're sorry that one charm arrived damaged, we're glad our team was able to quickly send a replacement and get everything sorted for you.
We especially love that your charms have become conversation starters with people from all around the world. That's exactly what Exchange Life is all about, celebrating travel memories while connecting people through shared experiences.
We can't wait to help you add even more destinations to your collection in the future.
Reply from Exchange Life
Hi Brandi,
We're delighted to hear that you were happy with our communication, professionalism, and your collection. We work hard to make every part of the experience enjoyable, from placing an order to receiving your travel keepsakes.
Your support means so much to us. Thank you for taking the time to share your experience, and we hope to help you celebrate many more adventures in the future.
This company is AMAZING
This company is AMAZING! I'm very happy with my purchase. It even arrived earlier than expected! I've made several purchases and I can't brag about my bracelet enough. Thank you for the great products and especially the customer service.
27 June 2026
Unprompted review
Reply from Exchange Life
Hi Jessica,
Hearing that you've made several purchases and still can't stop talking about your bracelet is one of the greatest compliments we could receive. We're thrilled that your latest order arrived even earlier than expected and that you've continued to enjoy both our products and customer service.
Loyal customers like you truly keep us going. Thank you for your continued trust and support. We can't wait to help you add many more memories and destinations to your collection for years to come.
Missing Charm
When I received my order it has a missing charm, flag of Singapore. I sent a message to the customer service with photos and they immediately acknowledge to send the missing charm with no questions asked but instead apologised. They even sent an extra lovely small piece of jewelry box. That's an excellent customer service for me.🤩😍 Kudos to exchange life team!
28 June 2026
Unprompted review
Reply from Exchange Life
Hi Melinda,
We're sorry that your Singapore charm was missing, but we're delighted our team was able to resolve it quickly and get a replacement arranged without any hassle. We're also so happy you enjoyed the little jewelry box. We love adding thoughtful touches whenever we can.
Providing caring and responsive customer service is incredibly important to us. Thank you for your support, and we hope your collection continues to grow with many more wonderful travel memories.
Prompt response with address change
I had to change my delivery address and the Exchange Life team assisted within a couple of hours via email. Excellent customer service. Thanks, team!!
27 June 2026
Unprompted review
Reply from Exchange Life
Hi Marli,
We're delighted that our team was able to help with your address change so quickly. We know how important it is to get updates like that sorted without delay, and we're happy we could make the process easy for you.
We hope you love your collection when it arrives.
They look cheap like something out a Christmas cracker
I ordered 14 charms and a bracelet and keyring. You asked for feedback.
In my honest opinion I wouldn't recommend the items. Your advertising and marketing the quality as a premium product yet the keyring and bracelet fall significantly short. I honestly thought it was a joke. The keyring almost looks like an item you get in a Christmas cracker it doesn't even look metal, I opted for gold plating yet it looks more like golf foil.
The bracelet too look cheap and as I have thin wrist they are very long trying to get the clasp to attach to a link on chain isn't great solution.
The charms whilst have a nostalgic pull are ridiculous small as such it almost pointless having country colours ie nations flag because they all look the same indistinguishable again falling short of my expectations.
I haven't decided what to do with the items and honestly the thought of trying to send back to USA at shipping costs seems kinda pointless.
So am sorry but no I can't recommend and I also can't leave a positive review.
I did reach out you didn't offer a solution.
I see most of your reviews are based on promised discounts if people share positive videos on social media. My integrity can't be bought so my honest review regards to poor quality stands
UPDATE THIS COMPANY IS CONTINUING TO BOMBARD ME WITH EMAILS ASKING ME TO PROMOTE THEIR PRODUCT IN RETURN FOR DISCOUJT OR TO RESOLVE THE ISSUES, IT SEEMS TO BE THE COMMON DEFAULT SETTINGS IE THEY BRIBE INFLUENCERS TO PROMOTE TO GET MORE CUSTOMER IN RETURN PROMISING THEIR ORDER IS FREE WHICH IS WHY THEIR IS SO MANY BIASED FALSE REVIEWS. HONESTLY IF YOU WANT TO OVERPAY FOR A PRODUCT THAT LOOKS LIKE CHEAP TAT FROM A CHRISTMAS CRACKER GIVE THEM YOUR MONEY DON'T SAY I DIDN'T WARN YOU. I HAVE HAD TO RESORT TO BLOCKING THEIR EMAILS RIDICULOUS AROUND 5 EMAILS A DAY
17 June 2026
Unprompted review
Reply from Exchange Life
Hi Sherri,
Thank you for taking the time to share your honest feedback. We're truly sorry to hear that your order did not meet your expectations.
We understand how disappointing this must have been, especially after looking forward to receiving your collection. We'd really like the opportunity to make this right. Please reach out to us directly, as we'd love to discuss your concerns and see what solution we can offer. We will also be reaching out to you personally.
Great experience
Good communication after purchase. Great quality keyrings and the charms are well made. I also contacted them after I received my charms to enquire about another flag and I had a reply within 30 minutes.
24 June 2026
Unprompted review
Reply from Exchange Life
Hi Tessa,
We're so pleased to hear that you enjoyed the quality of your keyrings and charms and that our team was able to respond to your question so quickly. Providing helpful support alongside meaningful products is something we truly care about.
Your support means a great deal to us. We hope you enjoy adding many more destinations to your collection in the future.
I ordered over 40 charms/flags of all…
I ordered over 40 charms/flags of all the different countries that I have been to. All of them are very, very beautiful. I was kept informed of the shipping process the entire time. I love my charms! Although I do not travel like I used to it makes me very proud of the places I’ve been able to visit and the charms helped me to remember that.
24 June 2026
Unprompted review
Reply from Exchange Life
Hi Carol,
Over 40 charms is an incredible collection, and we're honored to have played a part in celebrating so many amazing adventures. We love that your collection reminds you of all the wonderful places you've been able to visit throughout your life.
We're also delighted that you appreciated the regular shipping updates along the way. We know how important communication is, and we're grateful for your support. We hope your collection continues to bring back wonderful memories for years to come.
Great company, fantastic product
Great company, kept updated all the time. Great product, love the idea of having all the countries flags together! I will be adding to my collection on a regular basis as I’m an avid traveller. Really pleased, highly recommend!
25 June 2026
Unprompted review
Reply from Exchange Life
Hi Gloria,
We're delighted to hear that you love the idea of bringing all your travel memories together in one collection. As an avid traveler, we know your collection will continue to grow with every new adventure, and we're excited to be a small part of that journey.
We can't wait to help you celebrate many more destinations in the future.
Site is easy to navigate
Site is easy to navigate. Clearly marked items and flags. Payment.. maybe add a scan to pay option.
Sent a query which was answered promptly.
Downside, is some of the countries I wanted are not yet available or I would have increased my order to 10 charms.
27 June 2026
Unprompted review
Reply from Exchange Life
Hi Jonty,
We're pleased to hear that you found our website easy to use and that our team was able to answer your questions promptly. We also appreciate your suggestion about adding a scan-to-pay option and will be sure to pass your feedback along to the team.
We're always expanding our range, so we hope to add the countries you're looking for in the future. We look forward to helping you grow your collection when they're available.
Lovely charms
I got what I asked for. Took some time but arrived correctly and the charms are very lovely
22 June 2026
Unprompted review
Reply from Exchange Life
Hi Maria,
We're delighted to hear that your charms arrived safely and exactly as ordered. While we appreciate your patience with the delivery time, we're so pleased to know you feel the wait was worthwhile.
We hope your collection brings you many happy travel memories and continues to grow in the future.
I love the charms I recently purchased…
I love the charms I recently purchased for the countries I have visited. Looking forward to adding more!
27 June 2026
Unprompted review
Reply from Exchange Life
Hi Lulu,
We're so happy to hear that you love your travel charms. Every charm represents a special memory, and we love helping travelers build collections that tell the story of their adventures.
We can't wait to help you add many more destinations to your collection in the future.
Kind of disappointed
Kind of disappointed. I spent over $100 on a bracelet and flag charms. Within a month, the flags were falling off the bracelet. I appreciate that they sent me 2 replacements when I contacted them about it but not much can be done when it continues over and over. Sucks that I spent that much on something I no longer wear. Quality doesn’t match price in my opinion.
27 March 2026
Unprompted review
Reply from Exchange Life
Hi Tia,
We're truly sorry to hear about your experience and understand how frustrating it must have been, especially after investing in something that was meant to celebrate your travels.
We'd really appreciate the opportunity to make this right. Please reach out to us directly, as we'd love to look into this further and find a solution for you. We will also be reaching out to discuss your experience.
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