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Review summary

Created with AI, based on recent reviews

Considering 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and reliability, noting that items arrive on time and are handled with care. Many people highlight the staff's professionalism and politeness, appreciating their helpfulness and clear communication throughout the process. The overall service is consistently described as excellent, with consumers finding the pricing competitive and the product delivery smooth. However, some customers reported issues with delivery personnel, mentioning instances where drivers were perceived as rude, unhelpful, or unwilling to assist with carrying items to higher floors without additional charges. A few people also experienced delays in delivery or found communication regarding arrival times to be inconsistent.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers highlight good communication... See more

Staff

Clients share positive opinions on staff, frequently highlighting their politeness, helpfulness, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent communication, with... See more

Product

People report positive experiences with product, noting that items consistently arrive in perfect condition... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the competitive and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was kept informed about the…

I was kept informed about the collection the whole time. An extra person was requested to help lift and sure enough he was there. The driver and helper were polite and pleasant and we were very pleased. Thank you.

20 January 2026
Unprompted review
Rated 3 out of 5 stars

Emma mattress

The 2 men that delivered the mattress seemed to be very stressed and tired. They struggled to bring the mattress into the house and I didn't feel I could ask them to take it upstairs. They arrived at 8. 20pm and said they had more deliveries to make and rushed away.

15 January 2026
Unprompted review
Rated 3 out of 5 stars

I would have given them 5 stars but the…

I would have given them 5 stars but the communication was pretty much non existent. They were supposed to call prior to collection/drop off, which didn’t happen. They didn’t arrive in the time slot given when I texted then called I didn’t get an answer. If it hadn’t been for the seller updating me I wouldn’t have known the table had even been collected.

19 December 2025
Unprompted review
Rated 2 out of 5 stars

Terrible lack of comms

Terrible lack of comms.
Van had been booked to collect from me. I made it clear I had to go at 18.30. No contact made by driver until after 19.00 despite my efforts to contact the number that had communicated earlier

19 December 2025
Unprompted review
Rated 2 out of 5 stars

Aggressive delivery driver

Aggressive delivery driver - shouted “help” in my face. Broken English so couldn’t understand what he was needing. 2 man delivery, required me as a 3rd. What if I hadn’t been physically able to help?

My package was nearest the cab, so the entire contents had to be taken out first and placed in the road. Total delivery took around 25 minutes!

19 December 2025
Unprompted review

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