Can't update my subscription. Blank chat so I can't get help. Letting my longtime subscription lapse. I give up. the new model totally sucks & using the mobile platform seems difficult. Goodbye to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a subscription since before they started limiting the titles to 3 a month. I've stuck with them during the price hikes. The biggest failure is the app, half the time it will not load a book... See more
The price is not at all justified. The £10.99 p/m plan includes just 1 title, which anyone could easily finish on a day. I subscribed to read a dramatized audio which comes in parts, so essentially I... See more
Company replied
I’ve been a loyal Everand user for years, but the platform has changed significantly for the worse. When I first joined, subscriptions allowed unlimited reading. That was later reduced to three books... See more
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Company details
Written by the company
Meet Everand, your new digital library for ebooks, audiobooks, magazine articles, podcasts, newspapers, and sheet music. Everand’s digital library includes bestselling and trending audiobooks and ebooks in every genre, including: • True Crime • Fiction • Personal Growth • Science Fiction • Biography • Health and Wellness • Personal Growth • Children • Cookbooks • Entertainment • Travel • Celebrity Narrated Memoirs • Religion and Spirituality • YA • Self-Help • Romance • Business • Politics • Current Events An Everand subscription also includes access to: • Sheet music selections that cover every musical genre, instrument, and difficulty level. Play the classics or explore current hits from popular artists. • Articles from hundreds of magazines including People, Time, The Atlantic, Entrepreneur, and more. • Access to millions of documents and professional content on Scribd and SlideShare. All content read or listened to on Everand can be synced across multiple devices, and there are special features that are included in your subscription at no additional cost, including: FEATURES FOR THE AUDIOBOOK LISTENER • Customize your narration speed • Set a sleep timer • Download audiobooks to listen offline FEATURES FOR THE EBOOK READER • Download ebooks to read offline • Make notes and annotations, and add bookmarks • Customize your font size, type, and background color • Choose horizontal or vertical page scrolling Our monthly subscription starts at $11.99 and automatically renews unless the subscription is canceled at least 24 hours prior to the next billing date. • Payment will be charged to your Google Play account at confirmation of purchase. • Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. • A subscription includes access to Everand, Scribd, and SlideShare through one monthly payment of $11.99. Download the free Everand app and start listening and reading today! Our privacy policy can be found at https://www.scribd.com/privacy Our terms of use can be found at https://www.scribd.com/terms
Contact info
460 Bryant Street, #100, 94107, San Francisco, United States
- socialsupport@everand.com
- everand.com
1.3
Bad
264 reviews
Replied to 67% of negative reviews
Typically replies within 24 hours
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they canceled my plan, lied about it, blamed me
Everand cancelled my membership with zero explanation or warning, they first claimed it was my fault so i sent screenshots disproving this. then they blamed my bank, again sent screenshots after speaking with my bank directly. After i disproved every excuse they tried to come up with, they finally admitted that THEY themselves Terminated my subscription manually and will not provide any explanation even though there was no violation. Now they are trying to force me to buy a new more expensive subscription, incredibly dishonest business practice. i am reading through their terms and conditions to submit a report to the better business bureau because they did not honor their 21 day grace period and were dishonest when i inquired and tried to blame my bank. My ENTIRE book club pays for a subscription but now we all have to cancel and move to audible, lots of talk about class actions
24 February 2025
Unprompted review
Reply from Everand
Hello there,
We thank you for bringing this to our attention and apologize for any trouble you've had. We will be happy to look into this for you. Can you please update your feedback with your latest ticket number, so that we can follow up with you? We look forward for the opportunity to review your current situation and addressing any other concerns. Thanks! -FC
Bait and switch. Thanks for your money.
I have been a customer for 7 years and always liked it.
Recently, after I have paid for a full year of Premium service, I was refused access to many books and audiobooks. If I want to access these books, I'd need to forget about the 6 more month left in my Premium subscription and sign up for a new, pricey, monthly subscription.
Everand Support is responding to my email with the same type of message every time: "We don't refund and you need to sign up for monthly service".
PS: Only after I posted this review, that Everand "tried" to help me again. They asked for a ticket number but I was never given one to start with. Actively responding to bad review looks good but there isn't a will to actually help, apparently.
Update: I did in fact re-submited my complain using the link given, several weeks ago, and still havent received any response.
21 February 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. Please provide your 7 digit ticket # or submit another ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you! -GT
UPDATE: Thank you for your reply. Please note that we would need your ticket number in order to locate your ticket. Of course, if you don't have this number, you can submit a new ticket with the link we previously provided and we will be happy to follow up with you in your new ticket.
UPDATE: Thank you for letting us know. If you did not receive a ticket number when you made a new ticket, please submit a new one as it is possible that your ticket was not created. An email containing your ticket number will be sent to the email address that you provide once you've successfully created a ticket. Once you receive this number, please let us know it so that we can locate your ticket and investigate further.
Do NOT give up your Legacy Plan
I have to agree with reviews I am seeing. I feel like the recent change in subscription plans is more like a scam than a legitimate company. If you are a long time (‘legacy’) subscriber do NOT change your plan!
After being a Scribd/Everand customer for many years I thought the new standard plan would allow access to one ‘premium’ book per month (requiring an ‘unlock’). Imagine my surprise when pretty much every book I had already saved now requires an ‘unlock’ to read! I also understand that there is no list of ‘free’ book either.
The company’s unwillingness to offer existing customers a trial period with the new program just supports my feeling of how deceptive these changes are to subscribers. I have reached out via email as the auto assistant indicated and have received nothing beyond an auto reply.
I’ve recommended Scribd to many friends over the years. This is also one of the very few reviews I have ever written. I now plan to finish my ONE book I have paid to read this month and cancel my subscription.
9 February 2025
Unprompted review
Reply from Everand
Hi Sherry, thank you for taking time to share your feedback here! We understand these updates may be an adjustment, but we’re confident they bring greater value and choice.
However, we'd be happy to provide some additional insight into our Unlimited catalog - where you can read titles as often as you want with no unlocks needed.
Can you please update your review with your latest support ticket number? We'll have a specialist follow-up with you as soon as possible.
Thanks again! -MW
What a scam this company has turned into.
I have been a customer of Scribd/Everand for years now. It is impossible to get anyone to contact me for customer support. I am starting to wonder if there is anyone even there. I have contacted them via message/email multiple times. I have been having an issue with my credit card not being properly charged and I asked them to contact me.
13 February 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. Can you please provide the 7 digit ticket # for the ticket you have submitted? Or, please submit a ticket to one of our support agents directly at http://bit.ly/social-support-help. Thank you!
I made the mistake of upgrading
I made the mistake of upgrading, but it's actually an extreme downgrade. Now I want to cancel my subscription, and when my bank opens today, I'm going to cancel it. If they were to let me go back to the old subscription I might stick with it, but they never got back to me when a few hours later I asked to go back. This company should be out of business. They're very deceptive and all they care about is profit.
11 February 2025
Unprompted review
Reply from Everand
Hi Tina, thank you for taking time to share your feedback with us! We’re truly sorry if the new system doesn’t align with your needs right now.
Our mission is to make reading accessible to everyone, anytime, and in any way they choose. We’ve listened to feedback from our community about unexpected title availability and access changes. Our team has been working on solutions to provide more transparency so you can plan your reading with confidence. We’re also thrilled to be expanding our catalog to include more bestselling and new titles, addressing another popular request.
We understand these updates may be an adjustment, but we’re confident they bring greater value and choice. Should you decide to move on, we want to thank you for being part of this journey—don't hesitate to share any additional feedback; we’re here and listening! -MW
A huge disappointment!! Deceptive
I was told by a friend that Scribd was a good audiobook site, so I decided to give it a try. Initially, I enjoyed the service. However, wanting to cut back on some expenses, I decided to cancel my subscription with the possibility of picking it up again later.
A couple of months later, I noticed issues with my account and insufficient funds, and I wasn't sure why. When I investigated, I discovered that Scribd was still deducting money from my bank account even though my subscription had been canceled. When I checked my account I saw that they had taken money for three consecutive months.
When I brought this to their attention, customer support seemed confused and didn’t understand my issue. I provided them with screenshots showing the withdrawals over the three months, as well as emails confirming that I no longer had an account with them. Despite this, I am still fighting to get my refund back. I have also disputed the charges with my bank, but they claim that they are trying to resolve the issue on their end as well.
I am very disappointed with Scribd for either their mistake or what feels like theft. I might have considered subscribing again, but this experience has left me frustrated. It's been a disappointing ordeal filled with what feels like theft by deception and a lack of empathy.
Date of experience: February 5, 2025.
5 February 2025
Unprompted review
Reply from Everand
Hello there,
Thank you for reaching out.
We are so sorry for any trouble, and we would be happy to look into this for you.
Can you please open up a ticket here: http://bit.ly/social-support-help
We will then be able to take a closer look at what may have happened.
Thank you for your help!
-GM
I hate the new subscription plan and I…
I hate the new subscription plan and I have canceled my membership. I don’t know why anyone who has been a member (as I have been for years) would find the new platform acceptable. You can get a better deal almost anywhere else.
11 February 2025
Unprompted review
Reply from Everand
Thank you for your feedback. We're sorry to hear that you are unhappy with our new subscription plans, but we appreciate you taking the time to voice your concerns and have made sure to forward them to our team for review. Should you have any further feedback or concerns, please do not hesitate to reach out to us and we'll be happy to pass them along as well.
Shocking tactics in subscription manipulation
Lack of transparency re subscription levels meant they were able to withdraw a book while in the middle of listening to it. When challenged they responded with a word salad and no substance.
Will be going back to Spotify or Audible.
6 February 2025
Unprompted review
Reply from Everand
Thank you for your feedback. We apologize for any confusion caused by our subscription options, and we've made sure to pass along your concerns to our team for review. With regards to titles moving between collections, we did want to clarify that this does happen, and it can happen for a multitude of reasons including changes to agreements with our publishing partners.
We hope this helps provide some clarity, and we once again wanted to thank you for your feedback. Of course, should you have any further questions about this issue, please feel free to reach back out to us and we'll be happy to assist.
Better off with a different subscription.
After Ever& changed their subscription model it is now more expensive than Audible, it has less free books than Audible, and less grade A books than Audible. You can tell on the Google Play store that Ever& keeps buying reviews to help balance out all the negative reviews from people complaining about the new model and not being able to listen like we did before. The app itself is glitchy, which was fine when it was so cheap but not when you're asking premium prices. Customer service apparently can't get anything done in weeks until you leave a negative review and then suddenly it will get fixed within hours.
5 February 2025
Unprompted review
Reply from Everand
Hi Diana, Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team. Thank you for being part of the Everand community.
Have a wonderful day, and please let me know if I can assist with anything else!
They never reply to support requests
Worst customer support in the industry. Absolutely do not except to get any replies when your account has issues, audiobooks display as Unavailable for no reason, etc. They should be embarrassed by how little they care about the customer. I've been waiting for a reply for 10 days now. It's not the first time but it's the last.
4 February 2025
Unprompted review
Reply from Everand
Hello there! Thanks so much for contacting us about this. I'm truly sorry for the delay in following up with you - it was absolutely not our intention to keep you waiting for a reply. We're working to ensure we improve our reply times for future support requests. Can you please provide your 7 digit ticket number or submit a new ticket here http://bit.ly/social-support-help to be connected directly with a support agent? Thanks! -GT
I used to be a subscriber of their…
I used to be a subscriber of their service since they were Scribd. Over time, their service drastically changed for the worse. Recently, I decided to give them another chance and restarted my subscription, paying through Apple Pay. However, I don’t have access to anything and keep receiving a ‘Become a Member’ message.
I tried to request a refund from Apple and also contacted Everand’s customer service, but I haven’t heard back. It feels like I paid for the service but can’t use any of the features in the app
1 February 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. If you have submitted a ticket, please provide your 7 digit ticket number. Otherwise, please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you!
I Dropped Everand Because of the Subscription Change
They changed to a subscription service where their basic plan is $12 for 1 book; it use to be unlimited. I decided to take the money and buy a real book each month and get a library card. Turns out the library platform looks and functions a lot like Everand and has a great selection... for free.
Also, when they rolled out the subscription change their platform was a disaster and wouldn't accept my selection of "basic plan" nor my payment method. It had me caught in a loop. Their tech support wasn't any help.
12 January 2025
Unprompted review
Reply from Everand
Hi there, Kim!
Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you’d like to discuss further or share additional thoughts, please respond to this message and I’m happy to share this feedback with our internal team. Thank you for being part of the Everand community.
Have a wonderful day, and please let me know if I can assist with anything else! -GT
This used to be a good subscription…
This used to be a good subscription when it was Scribd, but now they limit you like crazy, and you can only unlock one or three books a month, depending on your subscription.
It used to be that when you subscribe, you have access to the entire library, but now they're getting cheap and stingy, and completely limiting most books in the library and it's just not worth subscribing anymore.
Hopefully after seeing all these bad reviews, they'll change it back to how it used to be.
30 January 2025
Unprompted review
Reply from Everand
Thank you for taking the time to provide us with your feedback. While we're sorry to hear that you have not enjoyed our new subscription plan offerings, we truly do appreciate you taking the time to provide us with your feedback. We've made sure to pass it along to our product team for review.
Of course, please do not hesitate to reach out to us directly if you have any further feedback you'd like to share or if you have any questions by creating a ticket through this link: http://bit.ly/social-support-help
We hope that you will return to read with us again in the future, but in the meantime, thank you once again for taking the time to provide us with your feedback, and we wish you a wonderful rest of your day.
VERY Informative w Jack Kruse!!!
29 January 2025
Unprompted review
New plan is a bad deal
I have been a longtime subscriber. The new plan introduced late last year promised that if you had already accessed a book under the old plan, it would be unlocked under the new plan. This was a lie.
Instead, books I was in the process of reading have been locked. Books that were freely available to all subscribers before are now part of the “premium” library and require a “credit” to read them. Every book in my Saved list is locked unless I had already finished it! Even a few that I recall finishing are now locked.
Misleading advertising combined with less access. Not an improvement.
28 January 2025
Unprompted review
Reply from Everand
Thank you for providing us with your feedback, and we apologize for any confusion.
To clarify, any premium titles that you have not started will be locked and titles you've only read a small portion of may also remain locked when you transition. However, the titles you've already read will be unlocked when you transition to one of our new plans.
Of course, should you have any concerns and further questions about the titles that were locked/unlocked when you transitioned to one of our new plans, please feel free to reach out to us directly by creating a ticket through this link: http://bit.ly/social-support-help One of our support agents will be happy to assist with any questions you may have. We hope this helps!
My Account Not Updated After Payment
Everand received my payment from PayPal but their system was not updated so I could not add audible books for the month. I sent 3 messages with supporting documents but only received the same automated email from them. After 2weeks, I canceled and then got a response that my cancellation was accepted but with nothing noted about my payment that was accepted but not added to my account.
10 January 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. If you have already submitted a ticket, please provide your 7 digit ticket number. Otherwise, please submit a ticket directly at http://bit.ly/social-support-help. We will be actively monitoring our inbox for your message. Thank you! -GT
Extremely disappointed with the new subscription plan
I have used Scribd/Everand for several years and have loved it. However, the new setup is horrible. The new subscriptions are not available in Europe, and with the old subscription, there are basically no books available. If I search an author of a book I have already heard in the app, the only book available to hear is the book I have already heard. Every other book is marked "unavailable", including a new version of the same book I already heard. When I browse through categories, there are max 20-30 books that show up (for ex. in Contemporary Fiction). If I try to search for a keyword, for example "family", there are even fewer.
I have now cancelled my subscription and will be finding access to audiobooks through other apps.
To Everand - please do not reply to my review with the same autoreply that has already been posted here on Trustpilot multiple times. You used the same exact autoreply in response to my e-mail, and I do not need to see it again.
24 January 2025
Unprompted review
Reply from Everand
Thank you for taking the time to provide us with your feedback. While we are sorry to see you go, we truly do appreciate you taking the time to voice your concerns about our new subscription plans.
With regards to our new subscription plans not being available in Europe, we wanted to let you know that we are actively working on expanding the availability of our new subscription plans. While we don't have an exact date that we can provide for this, we do hope you'll keep an eye out for future updates regarding our plans.
Again, we are truly sorry to see you go, though we hope that you will return to read with us again one day. Of course, please feel free to reach back out to us should you have any additional feedback you wish to share or if you have any questions.
I am extremely disappointed in the new…
I am extremely disappointed in the new Everand plans and service! I have attempted to contact Everand several times now regarding not having the 3 unlocks that I paid for on January 9, 2025 and still do not have a response from them! I just canceled my subscription! I really loved the previous plans! Too bad they had to ruin a good thing.
15 January 2025
Unprompted review
Reply from Everand
Hi there, Thanks for reaching out. We would be happy to look into this for you. If you have already submitted a ticket, please provide the 7 digit ticket number. Otherwise, please submit a ticket directly at http://bit.ly/social-support-help
We will be actively monitoring our inbox for your ticket. Thank you! -GT
I loved this subscription and…
I loved this subscription and recommended it to so many. The new subscription plan is terrible. I regret that I switched my plan from legacy to the new plans and am now needing to go back to audible. I had a long list of books that had been available and are now locked. With all the quality issues of the site the new changes are not worth continuing to scroll through and delete everything. If your on legacy don’t switch!
14 January 2025
Unprompted review
Reply from Everand
Hi there, Thank you so much for taking the time to share your detailed feedback. I completely understand how disappointing it is to see something you’ve cherished transform, especially when Everand provided a unique experience that you enjoyed so much.
Our decision to change the system was not made lightly. We’ve heard from many in our community about the need for more transparency and a broader selection of bestselling and new release titles. While the previous model allowed extensive access, it often came with hidden limitations, like sudden content unavailability or access throttling, which we know caused frustration. The new unlock system aims to provide more control and predictability, so you can select the books you want without those unexpected restrictions.
With Everand, we’re committed to offering competitive pricing while delivering great value. Subscriptions start at just $11.99 USD/month for access to 1 premium title, compared to similar services that often begin at $14.95 USD. Our Plus plan, at $16.99 USD for 3 premium titles per month, provides even more value compared to other platforms, which typically charge $22.95 USD for only 2 titles. Additionally, any titles you unlock remain accessible for the duration of your subscription, and if you ever need to cancel, they’ll still be there if you decide to rejoin with the same email. This means you’ll never lose your favorite reads or listens if you return.
We’re also excited to be expanding our catalog to include over 150K new titles, in addition to the unlimited content, so there’s even more to explore and enjoy. We recognize this is a significant shift and may feel like a step away from what made Everand special. We’re incredibly grateful for the time you’ve spent discovering hidden gems on Everand, and we’re truly sorry if the new system doesn’t align with your needs.
Your feedback is invaluable, and we’re committed to evolving based on what our community shares. If you have any additional feedback do not hesitate to let us know.
Thank you and have a wonderful day!-GT
One more unhappy Everand subscriber
Been a subscriber for a couple of years. Loved the service until they introduced a new and, imo, exploitive subscription plan. Additionally, they've just announced that they will stop offering magazines as part of the package. I'm no longer seeing the value here.
13 January 2025
Unprompted review
Reply from Everand
Thank you so much for taking the time to share your feedback.
We're sorry to hear that you are unhappy with our new subscription plan offerings and changes, though we do truly appreciate you taking the time to provide us with your feedback. We've made sure to pass it along to our product for review, and please feel free to let us know if you have any further feedback. We'd be happy to pass any other thoughts you may have along for review as well.
In the meantime, we hope that you are still able to find enjoyment in our collection, and we wish you a wonderful rest of your day!
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