EventDecorShop Reviews 

745
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, noting that orders arrive promptly and items match their online descriptions perfectly. People also highlight the outstanding quality of the merchandise alongside very competitive and remarkably reasonable prices. Many buyers often express satisfaction with how smooth it is to place orders and find exactly what they need for events. However, some people mentioned recurring issues with receiving incorrect items, wrong colors, or unexpected sizing discrepancies. Additionally, some reviewers were not happy with unexpected delivery delays or complete orders failing to arrive on time.

What people talk about most

Product

Consumers find product to be largely a source of satisfaction, frequently highlighting great quality items at... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt arrival times and... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the fantastic materials,... See more

Order

Customers had ambiguous experiences with ordering, as many reviewers praised the fast delivery and efficient... See more

Price

Reviewers express high satisfaction regarding the affordable costs, frequently praising the very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had ordered silver foil tablecloth and I contacted the texting service to double check a couple of queries I had and got a prompt response. Only one of the questions they weren't sure about,... See more

Rated 5 out of 5 stars

I'd been looking for dining chair covers for some time. A friend recommended your site. I'm very pleased with my purchase. The covers arrived on time well packed and a brilliant fit. I would recommend... See more

Rated 5 out of 5 stars

Excellent service, ordered at 1pm, goods arrived the next morning. Great choice of linens, good quality, very competitive pricing.


Company details

  1. Wedding Store
  2. Balloon Store
  3. Party Store
  4. Wedding Service

About EventDecorShop

Written by the company

Contact Us Table Decor Chair Decor Venue Decor Catering Linen Hire

About Event Decor Shop

Event Decor Shop is a family-run company that specialises in wedding and event decor products including tablecloths, flower wall panels, chair covers, chair sashes & bands, table runners, linen napkins, backdrops, feathers, and much more. We welcome orders from the public and businesses, with trade accounts available.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(745)

88 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Item has not arrived

10 December 2025
EventDecorShop logo

Reply from EventDecorShop

Dear Mrs Campbell,
I am sorry that your goods have not yet arrived. Your order was dispatched on the very same day that it was placed and using our free postage option we normally advise 3-5 working days for delivery. So far 3 working days have elapsed so we would expect your order to arrive in the next day or so although please be aware that in some areas Royal Mail are experiencing delays due to the Christmas increase in volumes.

Rated 2 out of 5 stars

Very poor!

The Christmas tree I ordered was poor quality and the base would not sit right on my wooden floor. Wires everywhere for the lights. Very disappointing. Asked for a return but got to pay myself. Won't be using you again!

8 December 2025
EventDecorShop logo

Reply from EventDecorShop

Dear Fay,
I'm sorry to hear of your disappointment with the Christmas Tree. The base is designed to provide support and stability for the tree on level flooring and unfortunately is not adjustable. The lights do have connectors between each of the tree's segments but only one trailing wire to the power supply.
Of course, if you are unhappy with the tree we will accept a return for refund providing the tree is unused and returned in its original packaging.

Rated 4 out of 5 stars

Great Product, Poor Delivery

Hi, thanks for my order the colour is just right.

The only thing that let you down was the delivery. |The tracking did not come up on my phone so I did not know what time they were coming. The estimated time was 14:30-16:30. I had a morning appointment so this was ok. I left my porch window open so that the parcel could be put through.
I returned at 12:55 to find that the parcel had been left on the door step in full view of anyone passing. It was good that it was early but a bit of observation and common sense would have worked better. As I live on the main road this was not good enough. I would have given 5 stars but delivered let the service down. My previous delivery was with DPD and no problem. I was able to track them and received in good time. Another parcel was delivered while was out and put through the open window. Makes sense. I have a photo to confirm.

18 November 2025
Rated 3 out of 5 stars

I ordered navy bow tie but they sent me…

I ordered navy bow tie but they sent me the wrong colour,I received black bow tie.I don't want any hassle so I did not return it but I am so disappointed with them.That's why I only gave 3 stars.

22 November 2025
EventDecorShop logo

Reply from EventDecorShop

Dear Marjorie,
I'm sorry to hear about the picking error with you order and apologise for any inconvenience that this may have caused. I have arranged for a replacement to be dispatched to you today.

Rated 5 out of 5 stars

I used this company to get my table…

I used this company to get my table cloths for my 60th birthday party which was delivered very quick and the quality very good and yes I would recommend this company to friends and family and I would use them again the prices are very good for the quantity I got very happy about the things I ordered

26 July 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look