Evander Reviews 4,975

The person who fitted my door came back to re-align the deadbolts and they fit perfectly. The staf in the office arranged the appointment very quickly, professionally and pleasantly. All the fitters gave been very friendly and skilled. I would highly recommend this company.

Workers very respectful of my property and discussed what needed to be done and let me know of their time of arrival. Door is fantastic quality and a lovely colour.

Excellent job done. Explained perfectly

excellent product, excellent and friendly engineers.

Professional company to deal with, from initial call to being kept updated and job done right. All members of the company I’ve dealt with have been excellent.

They did a superb job, no problems whatsoever.

Lovely couple of chaps never stopped till it was done even though it was 2 degrees below

Efficient Service.
Pleasant & friendly to deal with. Took all the hassle away from me.

Great service. Good communication. Always updating you on next step and contact you prior arriving.

Terrible service! I had an appointment booked on the 18th February to get 3 windows replaced. I booked a day holiday so that I can let the engineers in. I was told an engineer would be with me from 8am - 1 pm. At 10am, I received a phone call that said an engineer would not be with me because of the wrong scaffold being ordered, but reassured me that they would be able to come out in the next couple of days. The next day I heard nothing, so I rang at midday and was then told that the earliest date would be in 2 weeks' time. I can't understand how they think this is acceptable. We have shattered windows, and we are also waiting to sell our flat, which is all being delayed. Evander were the reason for the cancellation, and yet the customer suffers and waits until another availability.

I had a poor experience with their service. An inexperienced engineer was sent to my property who was unable to resolve the issue and made it worse. He promised to return and replace the unnecessary part but has yet to do so. I have been pursuing them for several weeks but they have refused to return. They removed the latch of my door, claiming it was causing a problem. This was not the case and when I attempted to re-install it another person suggested it was simply a handle. I was unable to reinstate the latch because the engineer had taken it with him. Consequently I now have to pay for a new mechanism and a visit as the engineer has stolen part of my latch.

I have contacted him several times to resolve the matter but they have refused.

This company need to take a good look at themselves. To start with, they took a week just to visit me and quote for a replacement door after an attempted break in. Then when I was called to pay the insurance excess, I asked how long to replace the door, as it wasn't secure and needed to be done urgently, I got a vague answer indicating it would of course be treated as urgent. So, I paid the £200 and then... I got an email giving an installation date over a month away! I called to complain and was told I could use another supplier but there would be cancellation charges and Aviva would probably refuse to pay them. They said they would try and get me a better date. Then I got a text with a new date, one day earlier, yes, one day (wow). I complained again by email and someone did call me. He said he'd speak to their suppliers and get me a earlier date. He seemed very confident he could help me out and promised to email me with an update. Needless to say, I never heard from him again. I guess he needed to tick a box that he called me? I complained to Aviva, who agreed it was too long and said they would intervene, they also said what I was told about cancellation fees wasn't correct and probably said to try and put me off getting another supplier involved. Anyway, it made no difference. Still no response from Evander. I gave up after that.

Finally, on the day it was due to be installed, the installers just turned up unannounced, although I later saw they'd called me and then hung up after about 2 seconds. Not helpful, given I needed some warning as I was working from home and would be in meetings most of the day. Yes, they turned up whilst I was on a call...

This company communicates really poorly, with automated texts and emails. There's no one actively managing your complaint or any sense that they care about customer service or understand when a sense of urgency is needed. Once they get your money, they'll do things when they want to do them. I was not impressed and if ever I need a similar service again, I will find an alternative to this company. Your insurer will be fine with that as well. My advice, don't pay them a deposit without first getting a confirmed ETA for installation. Over a month to supply and fit a door, come on.

Specific, timely

Great door fitted efficiently by friendly fitters

Prompt service.
Regular and transparent communication throughout the process via email and phone.
No missed commitments.

Very good installation and very informative and friendly fitters.

Very professional and a job very well done. I would recommend

Engineers were polite and knowledgeable