Evander logo
Visit website

Evander Reviews 4,975

•
TrustScore 4.5 out of 5

4.7

Locksmith
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 573 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and friendly demeanor, often highlighting their helpfulness and respectful interactions from start to finish. The service provided is frequently described as top-class, with many appreciating the high quality of work, quick problem resolution, and the meticulous way engineers clean up after themselves. Reviewers also value the excellent communication, noting that they were kept informed at every step, including arrival times and progress updates. However, some people mentioned significant issues with response times, reporting that messages and emails went unanswered, leading to frustration and delays in service. A few other people also felt that customer service was poor, citing unhelpful staff, conflicting information, and a lack of urgency in addressing their concerns, with some experiencing prolonged waits for installations or repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality, with many customers stating that jobs were completed... See more

Customer service

Customers consistently note positive experiences with customer service, praising the good communication,... See more

Response time

Users describe ambiguous interactions with response times, with some customers praising prompt replies, good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a new garage door fitted after the previous one was damaged because of an attempted break. The door was replaced which I was happy with then it didn’t stay open properly so Evander came out an... See more

Company replied

Rated 5 out of 5 stars

One of my bay windows was unfortunately smashed by a kid with a football - luckily I had home insurance and they arranged the repair with Evander. The window was boarded up within a few hours with the... See more

Rated 5 out of 5 stars

Great communication from the get go. Always kept me up to speed. Engineers arrived when they said they would and called beforehand. Work was done efficiently with care and they cleaned up after... See more

Rated 5 out of 5 stars

Nothing but praise for the way I was dealt with from start to finish. Prompt attention to make the broken door secure. I was kept updated throughout whilst new door was being built. Whenever I had oc... See more

Company replied

Company details

  1. Locksmith
  2. Double Glazing Installer
  3. Emergency Locksmith Service
  4. Window Installation Service

Written by the company

Evander is the trusted partner for the UK’s largest insurers, retailers, facilities managers and property owners. We specialise in reactive glazing – providing rapid, expert repairs and installations for windows, doors and glazing exactly when they’re needed. From emergency callouts to planned upgrades and complex commercial projects, we deliver seamless solutions with minimal disruption. Whether it’s a supermarket, bank, residential development, or care facility, we ensure buildings are restored quickly, operations continue without interruption and projects are completed to the highest standard. With the UK’s largest directly employed workforce of reactive glaziers and full national coverage, Evander sets the standard for quality workmanship, reliability and property excellence—24/7, 365 days a year.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Timely response

The locks were damaged as a result of an attempted burglary so Evanders swift response was vital to secure the house. They were then very efficient in their follow-up with a permanent fix.

18 March 2026
Rated 5 out of 5 stars

A great service

A great service. The engineer kept in touch and advised me of the time he would be arriving and how long the job would take. Very professional.

16 March 2026
Rated 5 out of 5 stars

All good so far

All good so far
Plastering done
Woodwork done
Carpet cleaned
But after the plaster replaced some decorating needed
Waiting for Nationwide to call me
Thank you so far

16 March 2026
Rated 5 out of 5 stars

I recommend this company, and would use them again.

This company was chosen by my insurers. However, I feel that I could not have made a better choice myself.

The initial assessor was knowledgeable, friendly, and respectful of my property. His assessment was explained clearly to me. I was left feeling very confident.

The locksmith/glass fitter was excellent. Knowledgeable, friendly, and respectful of my property. He did the work efficiently and quickly, and explained everything clearly. He cleaned up so well, I would not have known that he had worked on my house. He even rectified a problem that I did not even know that I had.

The company is excellent at keeping customers informed via email and text. One job was not covered by insurance. I was very satisfied by the cost.

I would certainly recommend this company.

11 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look