Eurosender Reviews 

I had scheduled my order to be delivered to a FedEx store in Portugal and picked up in the Netherlands. However, I messed up the dates for pick up making it impossible for me to actually go through with my order. Thankfully Hristijan, my customer service agent, went above and beyond to fix my own mistake. Hristijan not only rescheduled the date for pick up, he also made sure to satisfy my new desire for it to be picked up at my house in Portugal as well. All this was made within a few hours of back and forth emails with the best and most adjusted care for my needs. Excellent customer service experience. Thank you!

Fast correction of shipping address on the weekends. Tnx Hristian

Don’t trust this company it’s a scam

My shipment from Argentina to Spain arrived without any problems. The whole process was simple and smooth. Ismail was absolutely helpful walking me through the initial steps while setting up the shipment order in their platform. I will rely on Eurosender again in the future.

I had to cancel an Order and a refund process was started. Daniels support was very helpful, friendly and immidiate.
Thanks!

Yagmur helped me with my issue and it was a great, speedy and friendly service and support!
Thanks a lot!!

Very kind nice and helpfull Company together with their personal specially Mrs.Alexandra

Perfect fast response. In fact I am considering recommending that our company start using them - they had the lowest quote - AND fastest response time. The lady on the line was very pleasant and helped me from start to finish. The only one black mark was the horrendous audio at their end. The lady sounded like she was at a disco - not her fault of course but it made it difficult to hear her. Seems like they have a lot of people there taking calls. If they keep up this service and the audio improved... they will be very tough to beat. I am in talks now to discuss them doing our deliveries (I took a quote from our own courier to compare and the price was close to 40% more so I'm intrigued)

Tiago is kind and able to solve the problem very quickly

I ordered for a package to be picked up and delivered from Italy to Spain. I had to change the address and a phone number and customer service was very helpful and changed it without any issues or cost. When it was not picked up on the schecule day, I called customer service again and Anne-Sophie was very kind and sorted a new pickup for the next day. They speak great English, they're very kind and it is a very smooth resolution process.

QUICK RESPONSE AND SOLUTION WITH A PROBLEM I FACED DURING SENDING A PARCEL TO GERMANY.

I had eight large boxes delivered from Denmark to Italy in 72 hours. The tracking was transparent as well as the expected delivery slot (FedEx).
Thought I'd leave a great review, since one gets mainly to read about complaints!

Excellent service from Milica at Eurosender. I had a billing dispute over a courier's weight/dimension discrepancy on my shipment, and from the very first message she was clear, patient, and genuinely helpful. She took the time to properly explain how the billable weight was calculated, reviewed all the evidence I provided without pushing back unnecessarily, and followed up diligently with the courier until the dispute was resolved in my favor. It's rare to get this level of attentiveness and follow-through in customer service, she clearly cares about getting things right for the customer, not just closing tickets quickly. Highly recommend Eurosender, and especially Milica's support. Great, attentive customer service! Thank you, Milica!

Alexandra was really helpful and patient thanks to her the problem with my parcels solved

While moving abroad, I sent some items via Eurosender to my new address in another country. A week later, I see the tracking kept being delayed due to "incorrect address". I contacted them, provided additional info and they assured me it's all fine now. 7 days later, same thing and I realize this is weird. Two more emails to customer service and they claim my address is incorrect (despite me literally living on this address) and that no reimbursement can be offered because it's my fault?! To this day, I still don't have my items.

Alexandra is great! 5 * here!

I scheduled a pick up for 08/09 and the driver never showed up, causing me to miss my flight and forcing me to spend an additional €350 on a new plane ticket. There is no option to get help from eurosender and they reroute you to the courier, which in my case was FedEx. On the 09/09 I finally reached customer service, who informed me that the driver was there at 15:00 to pick it up, but couldn’t find the location and requested my number. My number was listed as normal, I never received any phone call and I was standing on the curb of the only road in between 14:40 and 15:30, so I know for a fact that that is a lie. The delivery was rescheduled for that same day with latest pick up at 18:00.

When I still hadn’t heard anything at 16:00, I attempted to contact customer service which took nearly an hour and a half. They said the driver had attempted to pick up the shipment but it wasn’t ready, which I also know for a fact to be a lie because I waited by the window with a direct view of the only road in or out the entire day. The customer service worker scheduled the new pick up for later that same day, once again the driver never showed up, forcing me to spend an additional €200 on new and unnecessary suitcases and flight luggage fees. In total this shipment has cost me over €500. Never use eurosender or fedex no matter how desperate you are.

The contact person (Anne-Sophie) was polite, fast and helpful. I have the best hopes that I receive my package soon.

I was moving back to Spain after seven years living in London and booked a FedEx collection through Eurosender for a specific day, as my brother was working from home to help me move four boxes, including two large boxes weighing over 20kg. The collection was particularly important because I had to leave my flat within a week and a half.

On the collection day, I contacted FedEx customer service first thing in the morning to confirm everything was correct. I had all the parcels packed and ready for over a week, and I waited until 17:00, but FedEx never arrived. The driver later claimed that the parcels were not ready, which was completely untrue. At the alleged collection time, my brother and I were at home and there was no FedEx van outside.

Eurosender initially claimed there was an issue with the address, despite me providing screenshots showing that the address was searchable on Google as requested. FedEx never mentioned any difficulty finding the address, and Eurosender’s system had accepted the booking. Eurosender arranged a second collection.

I clearly explained my availability and contacted FedEx again that day. I was given several different assurances about when the driver would arrive, but once again, nobody came. I contacted FedEx more than eight times across both collection attempts. I wasted two full days waiting for a service that was never provided, despite having everything ready.

I requested a full refund from Eurosender. They agreed to refund 80% as a goodwill gesture, claiming that bookings are normally non-refundable once made unless Flexible Booking is purchased. However, Flexible Booking only applies to cancellations before collection, whereas my issue was that the courier failed to provide the service.

Eurosender initially stated that the remaining 20% was retained due to costs incurred. When I requested a breakdown, they eventually confirmed that it was actually retained as a cancellation fee, despite no collection taking place. They also stated that they are based in Luxembourg and therefore did not consider UK consumer law applicable, despite their terms stating that Luxembourg law applies subject to mandatory rules applicable in the country of origin.

I am now disputing the remaining 20% through a chargeback with my bank because the service I paid for was never provided.

I’m only giving 2 stars because the customer service is quite fast and polite.