Eurocell plc Reviews 

8,743
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 2,370 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and knowledgeable, often providing excellent advice and making interactions pleasant. Many people found the ordering process easy and efficient, with products often being of good quality and delivered promptly, sometimes even within 48 hours or the next day. The service, from initial consultation to installation, is frequently highlighted as outstanding. However, some customers also noted issues with communication regarding deliveries, experiencing a lack of updates or notification about their orders. There were instances where deliveries took longer than quoted or were delayed, with some items not arriving as expected. A few people also mentioned receiving incorrect products or items that were damaged upon arrival.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy to... See more

Product

Consumers find product quality to be positive, with many recommending the company for its excellent and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the swiftness and efficiency... See more

Service

Users describe positive interactions with service, highlighting the efficiency and helpfulness of staff from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just had a beautiful garden room supplied and built by Eurocell and can’t recommend them enough. From first enquiry right through to the end, they were spot on. Robin Iles came out to see me and immed... See more

Rated 5 out of 5 stars

Everything was delivered in good order ok within 48 hours, by a pleasant delivery guy. My only point was the lack of notification about the delivery. I sent one email, (unanswered), and it took three... See more

Rated 5 out of 5 stars

Excellent place to go for numerous products. The staff are friendly extremely helpful. Made us feel at ease once explained what we wanted to do. The manager Karl was great help in every question we... See more

Rated 5 out of 5 stars

It was very friendly staff when i visted wolverhampton store they explaine every thing with details Only down side was i placed order online they sent confirmation After that there was no commun... See more



Company details

  1. Building Materials Supplier
  2. Garden Building Supplier
  3. Home Improvement Store
  4. PVC Windows Supplier
  5. Roofing Supply Store
  6. Window Supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(8,743)

2,230 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service at…

Excellent customer service at wolverhampton Eurocell. I cant thank Jordan enough. Very helpful and went out of his way to make sure I had every thing I needed for the job in time. Great products , great value and outstanding staff . Thanks again Jordan . Five stars well done Eurocell 🌟🌟🌟🌟🌟

24 July 2026
Unprompted review
Rated 5 out of 5 stars

Top service and great company.

Top service and great company.

Only constructive feedback is for Eurocell to consider interest free packages to make it affordable. I really want a dream garden room but cannot afford if without a 0% financial package over a period of time

9 July 2026
Unprompted review
Rated 4 out of 5 stars

The Eurocell Envirotile product is the…

The Eurocell Envirotile product is the best I’ve come across. Durable, easy install, strong,
As a company very helpful though product knowledge is sometimes limited due to low use of certain items.
The only reason for not getting five stars is the delivery times are not as advertised, allow at least a week to save any hassles.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Aidan went above and beyond …

I ordered online but no clarification on delivery, so I called Stoke store and spoke to Aidan who went above and beyond to sort my order out, they didn’t have enough so he went that extra mile to contact all stores to see who got the extra then sent his driver to that branch to collect and even dropped off to me that same afternoon, an absolute gem and an asset to your company, shame other companies don’t have staff like Aidan, very polite, will definitely pop in store on next order, thank you again Aidan your a star 🌟

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Cadding

Online site easy to navigate. Ordered material and received in two days.
Delivery Guy. Barry was great and very helpful.
Many Thanks.

21 July 2026
Unprompted review
Rated 4 out of 5 stars

Good quality

The products used in my conservatory look very good quality and I hope they will continue to be hard wearing and functional. There was a pricing issue: one item ordered wasn’t correct so I felt I’d been overcharged. I worked out that VAT hadn’t been included on the website solely for that item, drew this to their attention and it took 4 emails from me over 5 weeks to arrive at the same conclusion from Eurocell! Apart from that, I continue to use the company for their service, quality and fairly competitive prices. Delivery from the Anglesey branch was excellent.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

We’ve just had our first garden room…

We’ve just had our first garden room installed by Eurocell and are really impressed with the whole experience. Robin Iles talked us through everything, answered all our questions, and sorted any little issues quickly and efficiently. He was a big reason we felt confident going ahead.

The grounds team and fitters were focused, hardworking, polite, and approachable, which really put our minds at ease even more. We’re very glad we chose Eurocell. Thank you so much :)

11 July 2026
Unprompted review
Rated 1 out of 5 stars

Order took 8 days to arrive so not as…

Order took 8 days to arrive so not as advertised. Order processing needs to be improved considerably.

Contact persons for assistance on website ….inquiries palmed off to others no follow up.

Final inquiry by myself to avonmouth team “where is my order” very helpful delivery person very helpful too

12 July 2026
Eurocell plc logo

Reply from Eurocell plc

Thank you for your feedback Paul,

Whilst our Head Office teams are happy to assist with general enquiries,

Individual deliveries are coordinated and scheduled by the local branch staff.

They have visibility of vehicle routing, stock availability, and delivery planning. For this reason, the branch is best placed to provide accurate delivery updates and timescales.

Eurocell Response Team.

Rated 5 out of 5 stars

Fantastic service

The staff were very helpful throughout the entire process and helped to put right any mistake I made when ordering and I’m very happy with the products supplied

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Customer service at its best!!

Customer service was excellent Jordan,Kerrie, both had excellent
Listening skills, product knowledge,
Extremely patient with myself &my wife
Also serving other customers at the same time.
Totally professional !!
Well done!!
You both deserve this review rating.!!
Paul &Jack.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

No contact at all since placing my…

No contact at all since placing my order for delivery! Not a happy lady

14 July 2026
Eurocell plc logo

Reply from Eurocell plc

Hi, Thank you for your feedback. I'm Sorry to hear your order has not been received,
The information will be passed across to the Sales and delivery Team to investigate further.
One of the team will update you.
Many thanks, Eurocell

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