Eu Winctrl Reviews 7

I really wanted to like WinWing, because their flight sim hardware looks great and is interesting for an Airbus home cockpit setup. Unfortunately, my experience as a customer has been very frustrating.

On my first order, I had to pay customs fees twice and then wait to get the money refunded.

On my second order, I ordered the EFIS + FCU / GlareShield package. DHL returned the shipment to the sender before I ever received it. From what I was told, the issue was related to missing customs/proforma invoice documentation. The package never arrived, never passed customs correctly, and I never had it in my hands.

Now WinWing tells me they can only refund me after their warehouse receives and checks the returned package. I understand that they have procedures, but this was not a customer return. I never received the product. The shipment failed because of a shipping/customs documentation issue, and now I am the one waiting for my money.

This is already the second problem I had with a WinWing order, and it makes the whole buying experience feel unreliable. Good hardware is not enough if shipping, customs handling, and refunds become this stressful.

At this point, I cannot recommend ordering from WinWing unless they improve their international shipping and refund process.

Appalling company — steer well clear.
My 15‑year‑old son spent his hard‑saved money on their products, and the throttle failed within days. We returned it using Royal Mail Tracked 24, signed‑for. Delivered. Signed for. Proven.

WinCtrl’s response?
“We don’t have it.”
Unbelievable.

Their customer service is robotic, unhelpful, and completely uninterested in resolving anything. It’s like they’re reading from a script designed to stall you until you give up.

I’ve escalated to PayPal because WinCtrl clearly won’t do the right thing.
Save yourself the stress — avoid this company entirely.

My original throttle broke after about two months, so I returned it at my own cost (17.49€). After that, I received the wrong replacement product (32 PAC Metal) instead of the correct throttle.

The situation escalated to a PayPal dispute. During this process, the seller said that if I closed the dispute, they would refund the shipping costs and send the correct replacement throttle.

Even though I already had a bad feeling and knew where this was going when closing the dispute, I wanted to see if they would go that far and lie to their customers.

Suprise! They lied and made wrong promises.

After I closed the PayPal dispute based on their written confirmation, they did not follow the agreement. Instead of sending the correct replacement throttle and refunding the shipping costs as promised, they are now again insisting that I return the wrong PAC at my own expense.
This process is going for 3 moths now, still no solution. Just absolute lying to customers and giving them a big headache.

Please, stay away from this company, as far as you can!

Parcel never arrived and courier ended up sending it back to winctrl, the courier provided me proof it had been returned but winctrl said they hadn’t received it. I explained to them ad I never received it they were still responsible under UK consumer law, they refused to send replacement and said they would have to see if they received parcel back for refund. Even though I told them they were breaking the law the didn’t care. I ended up raising a dispute with PayPal and they settled in my favour. I have used winctrl several times without issue but when you have to contact customer service it’s a nightmare.