Gum, teeth, & earth friendly bamboo toothbrushes are the best I've used. Delivery times are excellent. Only complaint is water flosser does not last long in hard water area and the ultraviolet featur... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered replacement heads, they arrived very fast. This was already the best sonic toothbrush I had come across, but what really struck me was how much better my teeth felt after using the fresh h... See more
Company replied
I received a Spotlight toothbrush as a gift last year. At first, I had an issue with it charging, but I contacted customer support and they immediately sent me a replacement charger with no hassle... See more
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The best customer care, such a nice company to deal with. I had a problem with the promotion code and personalization but placed my order anyway,contacted spotlight by email and got an instant reply a... See more
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Company details
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetic Dentist
- Health and Beauty Shop
- Teeth Whitening Service
About Spotlight Oral Care EU
Written by the company
Created by Dentists
Spotlight Oral Care is an Irish-based company founded by sisters and dentists Dr. Lisa and Dr. Vanessa Creaven. Its mission is to create clean, clinically proven and effective, earth-kind oral care solutions for every smile.
Made With Care
Think vegan-friendly, cruelty-free formulations, 100% recyclable toothpaste tubes that won’t end up in landfills, dental floss made from 100% recyclable plastic bottles (cool, right?), and low-impact packaging so that you can make a positive impact in your daily oral health routine.Contact info
Block 2, Harris House, Small IDA Business Park, Tuam Road, H91 RK5Y, Galway, Ireland
- +353-87-466-2473
- info@spotlightoralcare.com
- eu.spotlightoralcare.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Spotlight Oral Care EU
Thank you for your lovely review Alice! We are thrilled to hear you are happy with your experience interacting with our team, we appreciate your custom!
Reply from Spotlight Oral Care EU
We appreciate your kind feedback Vivian!
Ordered new toothbrush heads-prompt…
Ordered new toothbrush heads-prompt delivery, as always. Love my Spotlight toothbrush.
13 April 2026
Reply from Spotlight Oral Care EU
We appreciate your kind feedback Emer! Happy to hear you are please with our service and product.
Rescued by great follow up service after review…
Following my review I have received great service and the issue has been speedily resolved. The 4 stars reflects this latest customer support.
23 April 2026
Unprompted review
Reply from Spotlight Oral Care EU
Thank you for taking the time to leave us a review and we are very sorry to hear about your experience. We would really appreciate the opportunity to make this right - please contact us via email at info@spotlightoralcare.com. We would be happy to review your case and work towards a suitable resolution.
Time from ordering and delivery speedy…
Time from ordering and delivery speedy response to email query . I am extremely pleased with my purchases and would recommend the brand
13 April 2026
Reply from Spotlight Oral Care EU
Thank you Margaret for taking the time to leave us this lovely 5 star review. We are really happy to hear that you are pleased with your order and that you would recommend our brand. This means the world to us and we are so grateful for your custom.
Have been using these products from the…
Have been using these products from the beginning and now have all my family hooked
9 April 2026
Reply from Spotlight Oral Care EU
Thank you Caroline for taking the time to leave us this lovely review, we are very happy to hear that you have been using our products from the beginning and that you have your family hooked. We really appreciate your custom.
Top product and exceptional service.
The product and service are exceptional. My teeth are visibly cleaner with the flosser and the whitening products are TOP. Highly recommend.
8 April 2026
Unprompted review
Reply from Spotlight Oral Care EU
Thank you so much for your kind words Ana! We’re delighted to hear our flosser and whitening products are making such a difference for you. Your support and recommendation truly mean the world to us! 🌟~Suzanne
Avoid.
Was gifted the Sonic Toothbrush and used it for 6 months. Poor experience. Behind the glossy ads and paid influencer campaigns is basic white labelled Chinese product. Save your money & your teeth and get a decent brush.
26 March 2026
Unprompted review
Reply from Spotlight Oral Care EU
Hi Kerry,
Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience with our Sonic Toothbrush. This is certainly not the standard we aim to provide.
We take all feedback seriously, and we’d really appreciate the opportunity to look into this further and make things right for you. Please feel free to reach out to us directly at info@spotlightoralcare.com so we can offer some troubleshooting steps and send a replacement if needed.
We hope to resolve this for you as quickly as possible.
Kind regards,
Suzanne
Great Product and Excellent Customer Care
Following an issue with my order, Suzanne handled my complaint and resolved it very promptly. Thank you so much!! PS; Love the Sonic Brush.. definitely the best on the market.
24 March 2026
Unprompted review
Reply from Spotlight Oral Care EU
Hi Lorraine,
Thank you so much for your wonderful feedback! We’re delighted that our team could help and that you’re enjoying your Sonic Brush. Your kind words really mean a lot to us!~Suzanne
Fantastic customer service
When my old toothbrush charger stopped working, the company replaced it free of charge with no quibbling. Fantastic service. They've secured my loyalty!
23 March 2026
Unprompted review
Reply from Spotlight Oral Care EU
Thank you so much for your kind words! We’re delighted to hear that our team was able to help and that you had a positive experience.
Your loyalty means a lot to us, and we look forward to keeping your smile happy for years to come!~Suzanne
Excellent customer service
Excellent customer service - after my toothbrush broke they were very responsive, helpful and replaced it. Very happy with the product too.
19 February 2026
Unprompted review
Reply from Spotlight Oral Care EU
Thank you for your kind words! We’re so glad we could help quickly when your toothbrush broke, and it’s wonderful to hear that you’re happy with the replacement and the product. Your feedback means a lot to us!~Suzanne
An expensive mistake
Much hyped sonic toothbrush which worked well on the teeth but after just five weeks stopped charging. Reading elsewhere online it seems that this is not an uncommon problem.
1 February 2026
Unprompted review
Reply from Spotlight Oral Care EU
We’re very sorry to hear about your experience with your Sonic toothbrush. This is certainly not standard for our products, and we completely understand how frustrating it must be.
We would love the opportunity to make this right for you. Please reach out to us at info@spotlightoralcare.com
so that we can provide some troubleshooting tips and look into the next steps to resolve this issue.
Thank you for bringing this to our attention.~Suzanne
Really disappointing
After I received this, within a couple of months, the base burnt out, so I contacted customer services, who said they would replace it which they did.
However, they asked me to send the broken base back to them and enclosed an SAE to Ireland.
Unfortunately, the Post Office couldn’t accept it as it was an Irish stamp, and I’m in the uk , so I had to fork out £9 for the pleasure of sending it back.
Three weeks later, I get the SAME parcel back as , apparently, it “could not be delivered” for whatever reason.
So, I threw that in the bin and carried on using the replacement base.
However, the charge, unlike when I first had the brush, only lasts about three days maximum before I need to charge it again, so it’s completely useless for taking it away on holidays, which was the sole reason for buying it in the first place.
Big disappointment and a total waste of money.
3 January 2026
Unprompted review
Reply from Spotlight Oral Care EU
Hi Gabbis, We are really sorry to hear about your experience and understand how frustrating this must have been, especially given the inconvenience with returns and the reduced battery performance on the replacement base. We appreciate you taking the time to explain what happened and we would like the opportunity to look into this further and see how we can help resolve it properly. Please contact our customer service team directly with your details at info@spotlightoralcare.com and we can review this and assist you.
Customer service suzanne
Cannot recommend this company enough their customer service is amazing ordered wrong product my fault totally and was sorted out immediately and their products
19 December 2025
Unprompted review
Reply from Spotlight Oral Care EU
Thank you Cathy for leaving us a 5 star review - we are very happy to hear that you found the customer service amazing and that your issue was resolved immediately.
Customer service from Suzanne and Tina…
Customer service from Suzanne and Tina was incredibly helpful and efficient.
11 December 2025
Unprompted review
Reply from Spotlight Oral Care EU
Thank you so much for taking the time to leave us this lovely review. We are thrilled to hear that you received helpful and efficient customer service from Suzanne and Tina.
I had the Sonic Pro Toothbrush
I had the Sonic Pro Toothbrush. The first one I ordered had a fault and was promptly replaced for free by the customer service team. I was very happy with the product and went to order replacement toothbrush heads online when I found out the new shipping policy has removed the Netherlands from the free EU shipping.
This means every order incurs an extra €18 of shipping making it now way more expensive… so now I am going to be buying an alternative toothbrush that is more affordable.
23 November 2025
Unprompted review
Reply from Spotlight Oral Care EU
Thank you David for taking the time to leave us a review. We are pleased to hear that you were satisfied with the sonic pro toothbrush and with our customer service . We understand that the shipping fee is disappointing - we are constantly working with our shipping partners to reduce this fee but the cost of shipping the product throughout the EU has increased and the shipping cost unfortunately reflects this rise. If you have any queries regarding this matter, please do not hesitate to reach out to our customer service team at info@spotlightoralcare.com
Terrible customer service
Terrible customer service. I have had so many products from this company, I have put family and friends on to so many products. Even just last year they gave me free products for glowing reviews I personally gave them, I was an avid supporter and thought I’d finally found the perfect products for my oral routine. Unfortunately I’ve had numerous issues with my water flosser, I have been trying to contact them via telephone for a week and every time it says no one is available, I got in touch via email and they requested I send evidence of my water flosser being broken, I sent them a video of this and have not received a response. I’ve sent numerous follow up emails and am just ignored every single time. This is incredibly frustrating as I’m now left with no water flosser and an £80 whole in my pocket. Extremely disappointing and I reluctantly will no longer be purchasing any products from them.
4 November 2025
Unprompted review
Reply from Spotlight Oral Care EU
Hi Daniel, thank you for taking the time to share your feedback and I am truly sorry to hear about the difficulties you have experienced. We appreciate your long term support and it is disappointing to hear that your recent experience does not reflect the level of service we aim to provide. We would like to have this resolved for you as quickly as possible, could you email info@spotlightoralcare.com and we will look after this for you. Our customer service team normally respond within 24 hours of contact so it may be a case that your follow up emails did not reach them but we would like to arrange a replacement to be sent to you as soon as possible.
Dealt with Tina in customer service…
Dealt with Tina in customer service after discovering an issue with my toothbrush. She was so helpful - can’t speak highly enough about the service I received
23 September 2025
Unprompted review
Reply from Spotlight Oral Care EU
Thank you Conor for taking the time to leave us a lovely review. We are thrilled to hear that Tina was helpful and that you received excellent customer service - I will pass your lovely comments on to Tina. Thank you for your custom and support - we really appreciate it.
Excellent customer service
I ordered a Rechargeable Electric Toothbrush for my son in October 2024. Unfortunately there seemed to be an issue with the charger in July 2025. I emailed the company on the 16th of July. I received an immediate response acknowledging the issue and offering to replace it asap. We received a new toothbrush only two days later. This is an amazing example of customer service from Suzanne and the team. We love the products and have had no issues apart from this. Now, knowing how supportive their customer service is, I won't hesitate to buy more products from this company. Thank you again.
18 July 2025
Unprompted review
Reply from Spotlight Oral Care EU
Thank you Laura for this lovely 5 star review. We are delighted to hear that Suzanne and the team were able to assist you with the replacement of the kids electric toothbrush. We are also very happy to hear that you love our products - this means the world to us. Thank you so much for your custom and support - we really appreciate it
Excellent customer service
Contacted customer service regarding a fault with Santa present and they replied almost immediately with offer of replacement. Very happy with product and customer service. Proud to support Irish brand.
10 June 2025
Unprompted review
Reply from Spotlight Oral Care EU
Thank you so much Denise for your custom and support - we are very grateful to have you as a valued customer. We are thrilled to hear that our customer service team were able to assist you with a fault you encountered and that you are now happy with the product.
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