Etrias.de Reviews 

2,085
TrustScore 4 out of 5

4.0

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See what reviewers are saying

Rated 5 out of 5 stars

The crocks are amazing, so comfortable and they look cute and elegant at the same time. Keep doing what youre doing because it’s amazing 🤩

Rated 1 out of 5 stars

I ordered on November 26, 2023 and they took 23 days to ship my order. I have returned the item through Hermers on December 23rd and they still haven't refunded me after 10 days even though they clear... See more

Company replied

Rated 5 out of 5 stars

I ordered rubber boots last November. A few months later there was an issue with the boots, which is why I contacted the customer service of Etrias. They immediately answered, were very friendly and... See more

Rated 1 out of 5 stars

Sent damaged goods, customer service is incompetent and does not respond for days, so case opened at Paypal. However, only refunded the amount of the goods, despite confirmation of the assumption of... See more

Company details

  1. Bedroom Furniture Store
  2. Car Accessories Store
  3. Clothing Store
  4. Kitchen Supply Store
  5. Shoe Store
  6. Winter sport Store

About Etrias.de

Written by the company

✓ Kostenloser Versand ab 50€
✓ Gratis Rückversand
✓ Schnelle Lieferung

Entdecken Sie bei Etrias Lifestyle Stores eine Vielzahl spezialisierter Webshops für jeden Bedarf. Von stilvoller Mode, trendigen Schuhen und einzigartigen Accessoires bis hin zu hochwertigen Produkten rund ums Wohnen, Schlafen und für Ihre Küche – bei Etrias finden Sie alles bequem an einem Ort.

Freuen Sie sich auf exklusive Top-Marken wie New Balance, Essenza, Le Creuset, Secrid, UGG, Humdakin und SMEG.

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Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(2,085)

384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Babolat Bälle

They corrected the order and now everything is fine.

10 July 2022
Unprompted review
Etrias.de logo

Reply from Etrias.de

Dear Strahinja,

Thank you for your review and with it the possibility to improve our service.

We apologise that you received the wrong quantity. Our warranty department will check your request.

We apologise again for the inconvenience.

With kind regards
Etrias Customer Service

Rated 5 out of 5 stars

Online Order

I ordered online. The Site has a great Stock of Products and it is easily consulted. The Spedition was very quick. I am very happy about that.

10 July 2022
Unprompted review
Rated 1 out of 5 stars

Stay away!

Beware, even though the item is listed on their website doesn't mean it's in stock. I ordered something, and about 5 days later they decided to finally tell me the items wouldn't be arriving in their warehouse for another 5 working days. Once it arrives at their warehouse they still need to ship it to me, so all told I'll likely have to wait about 3 weeks. I would never order from this website again, stay away!

UPDATE: After waiting 2 full weeks, they finally informed me the products would NEVER be in stock! Garbage service and website, do not use.

6 July 2022
Unprompted review
Etrias.de logo

Reply from Etrias.de

Dear Zander,

thank you for your review and with it the possibility to improve our service.

We are very sorry that the product you ordered is sold out. Unfortunately, we did not receive the information from the manufacturer in time to adjust our online store accordingly to the current circumstances.

We apologize again for the inconvenience.

With kind regards
Etrias Customer Service

Rated 1 out of 5 stars

They seem to have major problems…

They seem to have major problems delivering items in the size ordered. Got twice in a row an article in the wrong size.

4 June 2022
Unprompted review
Etrias.de logo

Reply from Etrias.de

Dear Mr. Brauns,

Thank you for your review and the chance to improve our service.

First, we would like to apologize for the inconvenience which was caused by delivering the wrong article.

We will forward this to the warehouse so that in the future the products in the correct sizes will be sent to you.

We apologize for the inconvenience and ask for your understanding.

Kind regards

Your Etrias-Team

Rated 5 out of 5 stars

fast delivery

Sunday afternoon ordered, sunday evening I got already the notification that it is packaged, at Tuesday I had it. This was fast!

13 April 2022
Unprompted review
Rated 5 out of 5 stars

It was warm and light, and I had fun climbing the mountain.

It was warm and light, and I had fun climbing the mountain. "It got hot in the middle of the mountain, so I put it in my backpack, but it folded well and I could easily put it in my pocket." It's good for hiking, but it looks good when you go out separately, so you can wear it when you go to the mart. I'm thinking about buying other colors, too.

24 March 2022
Unprompted review
Rated 5 out of 5 stars

A delightful company to deal with

A delightful company to deal with. My last purchase was faulty, Etrias contacted their supplier and had the issue rectified immediately. The delivery was fast, the service extremely professional. Overall a great experience with them.

15 March 2022
Unprompted review
Rated 5 out of 5 stars

Professionell and fast

I was looking for a specific product and found it at Etrias. A few days later it arrived. Everything went really smoothly and to my full satisfaction.

10 March 2022
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Fast delivery, good tracking and return of the jacket without any problem.
I ordered the wrong size (my fault) but it was solved without any hassle, good service.

9 January 2022
Unprompted review
Rated 1 out of 5 stars

Delivery time very long

Order was promised to be delivered within 2-5 days. In fact it only left the warehouse after 6 days. Did not arrive until now (10 days) Do not order if you want/need to receive your order in time. Better stick to the big marketplaces. They ship in time.

26 December 2021
Unprompted review
Etrias.de logo

Reply from Etrias.de

Dear SL,

thank you for your review and the chance to improve our service.

First, we would like to apologize for the inconvenience which was caused by the delay.
Unfortunately, delay may occur during the holidays because of the higher purchasing volume.
We kindly ask you to contact out customer service, so that we can agree on a satisfactory solution together.

We apologize for the inconvenience and ask for your understanding.

Kind regards

Your Etrias-Team

Rated 1 out of 5 stars

Shipping bad service

I ordered from Etrias before and the service was good, tracking wasn’t good but the article arrived promptly. This time the site said, order now, dispatch same day, so I decided to order through Etrias. Six days later still not dispatched. I’m still waiting for the delivery of my boots…eight days now, tracking doesn’t say how long either. Bad service

11 December 2021
Unprompted review
Etrias.de logo

Reply from Etrias.de

Dear Kayla,

thank you for your evaluation and the chance to optimize our service.
First of all, we would like to apologize for the delay and the inconvenience.
Unfortunately, we had some complications with your order. We are try to solve issues as good as we can and make sure that you will receive your order soon.

We apologize for the inconvenience and ask for your understanding.

Kind regards

Your Etrias-Team

Rated 5 out of 5 stars

Etrias did well and the package was…

Etrias did well and the package was sent via DPD rapidly, but unfortunately the packet is handled in FI via Postnord, which is... bad. Still waiting for delivery to pick-up point after three days.

3 December 2021
Unprompted review

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