It rates as great because it was purchased close to the day of attendance... went smoothly. The sale in August had technical issues which can happen but it is always extremely stressful. I know the... See more
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The lady in membership was so nice & explained everything to me . Took the time about the different memberships & also about open enrollment for Oct 7. Explained the different availabilies of the diff... See more
Easy and inexpensive to purchase tickets. However, this is the second time I have purchased tickets in 2 months and don't like waiting until 4 days before the event, to print tickets. When I pay right... See more
Company replied
Wish they give more time to put information in. Especially for people who normally don't go on line to purchase tickets or ride bands for state fair.
Company details
Written by the company
Etix is a web-based event ticketing software and marketing solutions company powering more than 5,000 venues worldwide. Use Etix to find and buy official tickets from your favorite venues including live music, concerts, sports, fairs, festivals and the arts.
Contact info
Raleigh, United States
- etix.com
4.3
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 month
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Seriously ridulous high cost for ticket…
Seriously ridulous high cost for ticket fee and taxes. A local venue must provide serious discounts to the locals!!!!
8 October 2025
Reply from Etix
Hi Diane,
Thank you for your feedback. We will share it with the venue.
Regards,
Etix
Lady on the phone
Lady on the phone, I think Joan, taking ticket order is very polite and personable! Very easy to get tickets
8 October 2025
Friendly service rep was
The service rep was very friendly and took care of my request without issue.
8 October 2025
Everyone I spoke to was so helpful and…
Everyone I spoke to was so helpful and majorly customer friendly, I think I spoke to three different people. Impressed.
7 October 2025
Easy transaction.
Easy transaction. No issues. From experience I know my ticket will be waiting at the box office.
8 October 2025
I was charged 16 for an admission…
I was charged $16 for an admission ticket when they were only $5 at the gate.
8 October 2025
Reply from Etix
Hi Amber,
Thank you for reaching out. As the ticketing provider, we don’t set ticket prices, those are determined by the South Carolina State Fair. According to the Fair’s website (https://www.scstatefair.org/plan-your-visit/tickets/), the $16 advance ticket price, for a ticket that is valid for entry any day of the fair, reflects a $4 discount off the $20 general admission rate.
Regards,
Etix
Easy to get the tickets you need
The agent that assisted with the booking new exactly what I needed and made suggestions to make the experience better,
8 October 2025
Reply from Etix
Thank you for your feedback!
The sale was delayed after waiting…
The sale was delayed after waiting online in Que for quite some time we were told sale was postponed after waiting.
The next day the que was long even though I got online early. I waited for the tickets for over an hour.
My tickets were not delivered until nearly a week before the event. I did not receive a receipt with explanation of my seats to Keeneland.
Tickets finally came my email after I inquired about them since my credit card was charged weeks ago.
Now my 7 tickets are not together. My friends will be a long way from the party we planned.
I’m planning to apply for refund on three tickets since they are in section A while the other four are in section F. Neither section was my preferred selection when I purchased.
This experience has made me question ever purchasing tickets again
8 October 2025
Reply from Etix
Hi Patricia,
Thank you for sharing your feedback. The popularity of Keeneland, along with the limited availability of tickets, can certainly cause frustration. We apologize and will pass along your concerns.
Regards,
Etix
Reply from Etix
Thank you for your feedback!
Ease of selecting seat
Ease of selecting seat, price, and printing out ticket.
Website was extremely easy to navigate.
8 October 2025
It was simple to use.
8 October 2025
Representative was very helpful
Representative was very helpful. Explanation was clear. I was able to purchase my tickets.
8 October 2025
Online easy to order tickets and easy…
Online easy to order tickets and easy to pick seats available.
Been there once great entertainment great staff.
8 October 2025
rejected card twice then accepted it
rejected card twice then accepted it, apple pay would be simpler
8 October 2025
Reply from Etix
Hello,
Thank you for reaching out. While Apple Pay is available on our platform, each venue chooses which payment methods to enable for their events. We’ll share your feedback with the venue, and we appreciate you letting us know.
Regards,
Etix
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