We have had three online meetings with Andrew Ford to discuss our wills and are very satisfied with our experience. Andrew put us at ease, answered all our questions, and talked us through various iss... See more
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We had a face to face online meeting today with Andrew Ford. He was an excellent professional and took the time to talk through all our options to update our wills. Thanks to his great communication s... See more
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I was enquiring about, with a view to setting up, a Lasting Power of Attorney. The appointment was over the telephone which was most convenient for me. The process of setting up an LPA was explained... See more
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The meeting to discuss making my will on my own, since my husband had died two years before, felt significant and a little daunting. However I was made to feel at ease and everything we discussed was... See more
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Company details
Information provided by various external sources
Formerly called Collective Legal Solutions, we are part of the Co-op Group and provide legal, estate and later life planning services, with home visits available nationwide.
Co-op Estate Planning
Written by the company
- Championing a better way of doing business for you and your community
- As part of the Co-op Group, the UK’s largest mutual business, we are owned by our millions of members. We believe in working in an ethical and responsible manner based on traditional Co-op values, placing openness, honesty and caring for others at the heart of everything we do.
Contact info
4.9
Excellent
6K reviews
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I have put off making a will for many…
I have put off making a will for many years, but after my mother's death, it gave me some realisation as to how stressful it is, so I contacted the CoOp and arranged an appointment.
Paul Hyatt was my adviser helping me to navigate the legal jargon and simplifying the various sections until the required documents were completed.
Paul answered all my questions clearly and methodically, his attention to detail and knowledge of his job was second to none.
3 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Mike,
Thank you for sharing your positive experience. We understand that creating a will can be a difficult process, and we're glad we could assist you. It's wonderful to hear that our adviser made the process clear and straightforward. We appreciate your kind words.
Kind regards,
Rachel (Customer Services)
Amazing personal and professional…
Amazing personal and professional service from Hab Rahman. Hab handled all aspects of our will and was keen to find the right solution for our set of personal circumstances, no hard sell just detailed analysis of our requirements. He covered sensitive topics around health and inheritance in an empathetic way. We also were able to keep things light, despite the topic.
3 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Kevin,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to assist in such a professional and empathetic way and that you were satisfied with our Estate Planning service as a result. We will share your feedback with Hab and the team.
Kind regards,
Rachel (Customer Services)
Awful sales tactics, misleading explanations
"Would you like your will to be tax-efficient?" asked the estate planner during the call. "Yes of course" we responded, without knowing that this will lead us to a "Trust Will" costing 3x the price of a mirror will.
Same approach was taken with the Lasting Power of Attorney. The estate planner explained that the majority of people had to resubmit the LPA multiple times through the government website, as the process was complex and cumbersome with 26 pages to fill. He then quoted £600pp for the privilege to do this on our behalf. I went on the government website and successfully did this process within 10 minutes.
Awful sales tactics, misleading explanations. Stay away from them.
15 April 2026
Unprompted review
Reply from Co-op Estate Planning
Dear BJ,
Thank you for taking the time to share your feedback, I am sorry to hear that you are dissatisfied with the recommendations made during your meeting. Please contact us at complaints@coop.co.uk so we can take some further details and investigate this further.
Kind regards,
Rachel (Customer Services)
Very friendly and efficient
Very friendly and efficient, personalised and knowledgeable. Relevant questions were asked and explanations clear and succinct. It moved more quickly than expected which was a relief.
2 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Miss Marshall,
Thank you for your comments; we truly value your feedback. We are delighted to hear that your experience was efficient and that our explanations were clear and concise. We are pleased it was a positive and swift process for you.
Kind regards,
Rachel (Customer Services)
Easy to book an appointment Paul who went through our will with us was very thorough and helpful
Easy to book an appointment, paul
1 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear John,
Thank you for taking the time to share your positive experience. We are delighted to hear that you found the appointment booking process easy and convenient. We strive to make every interaction as smooth as possible for our clients.
Kind regards,
Rachel (Customer Services)
Thank you to the team and Tom
Thank you to the team, especially Tom Williamson for his guidance. Helpful and very thorough.
1 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Daryl,
Thank you for your comments, we really appreciate your feedback. We are so pleased to hear that we have been able to help out and that you were satisfied with our service as a result. We will share your feedback with the team.
Kind regards,
Rachel (Customer Services)
Straightforward, professional, and friendly
I was made to feel at ease straight away, and did not feel rushed in any way. Kate explained everything very well and was patient and understanding with my many questions.
Every detail was professionally done and I felt confident that everything had been fully covered and discussed.
Will definitely be recommending to my relatives for the excellent services provided.
Thank you Kate 🙏🏼
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Tzarah,
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that you felt at ease and confident in the comprehensive service provided. We will share your kind words with the team.
With kind regards
David (Customer Services)
Will planning
My advisor Colin was very helpful and informative. He listened to my questions and answered them effectively. I felt confident to make my Will as felt Colin was really helpful in guiding me to think about my situation and choices I wanted. He asked me important questions and explored these with me, so I had the best experience regarding creating my Will. Colin also asked me questions that I had not thought about, and gave me useful information to think about.
1 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Amanda,
Thank you for your comments; we truly appreciate your feedback. We are so pleased to hear that our advisor was able to provide such helpful and informative guidance, making you feel confident in creating your Will. We are delighted that important questions were explored effectively, leading to a positive experience. We will share your feedback with the team.
With kind regards
David (Customer Services)
Very satisfied with the Co-op consultant
we both felt we had full trust and confidence in Jane Astley, it was a pleasure to do business with her, she was very warm and friendly, highly informative and wonderfully efficient. My wife who often does not fully understand many terms and conditions about such matters was thrilled to find she followed all that Ms Astley explained perfectly well and we were both very grateful and impressed with our whole meet up. Many Thanks indeed.
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Riccardo,
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such a warm, friendly, and efficient service, and that everything was explained so clearly. We will share your kind words with the team.
With kind regards
David (Customer Services)
Estate planning
Leila represented the company very well she was professional and explained all details we needed
I would recommend her services to a friend
29 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Michael,
Thank you for your feedback. We are delighted to hear that our colleague provided professional service and explained all the details clearly. We appreciate your recommendation and will share your kind words with the team.
With kind regards
David (Customer Services)
Difficult made easy
Easy to do at a good price. The pre meeting information was concise and clear and the online meeting was excellent. The person who advised us, Silvie Mazacova, was extremely helpful and knowledgeable and explained the options clearly which made it easy to reach a product which suited us
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Liz,
Thank you for your kind feedback. We are so pleased to hear that the pre-meeting information was clear and that your online meeting was excellent. We are glad our advisor was extremely helpful and knowledgeable, explaining the options clearly to help you find a product that suited your needs.
With kind regards
David (Customer Services)
First class service from Stuart.
1 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Nicholas,
We are delighted to hear you received excellent service. We appreciate you sharing your positive experience with us.
With kind regards
David (Customer Services)
Alison was able to answer all of my…
Alison was able to answer all of my questions and concerns. She is very knowledgable and was able to explain and provide information in an easy to understanding manner. Due to my own previous appalling experience with family bereavement/ will situations, I feel that the plan we have chosen and the service provided by Alison, has given me the confidence to ensure that my immediate family actually benefit from my death.
Big thankyou
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Gill,
Thank you for your comments; we truly appreciate your feedback. We are delighted to hear that we were able to provide such knowledgeable and easy-to-understand information. We are pleased that our service has given you confidence. We will share your kind words with the team.
With kind regards
David (Customer Services)
Excellent understanding of needs
1 July 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Anthony,
We are truly happy to hear that we understood your needs so well. Thank you for your kind words.
With kind regards
David (Customer Services)
Our meeting was with Alison Bray
Our meeting was with Alison Bray. We found her to be very friendly and easy to talk to. She listened intently to our wishes and was very knowledgeable re our options and explained them clearly. As a result we were very happy with the choices we made and were grateful for her services.
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Colleen,
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that we have been able to offer advice regarding your future wishes and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Leiya was very knowledgeable and…
Leiya was very knowledgeable and articulate in describing co-op services associated with developing the will, no hard sale, just the facts to meet our needs, 10/10.
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear AT,
Thank you for your comments, we really appreciate your feedback. We are so pleased to learn that we have been able to offer assistance with regard to your future needs and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Quick, friendly service
My partner & I wanted advice with regard to our individual estates after we get married get in September
Chloe was very amenable. She very quickly understood our situation and helped us complete the necessary paperwork to go onto the next step. All very friendly & efficient. Thank you 😊
19 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Jane,
Thank you for your kind feedback. We are so pleased to hear that we quickly understood your situation and helped you with the necessary paperwork. We are glad you found our service friendly and efficient. We will share your review with the team.
With kind regards
David (Customer Services)
I'm very happy for the good work
I'm very happy for the good work, you are the best and you took time to explain it very well for me. I will recommend you to anyone who needs help.
Regards
Mr Kwesie
30 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Lawrence
Thank you for your kind words. We are delighted to hear that you are happy with our service and that we were able to explain everything clearly for you. We appreciate your recommendation.
With kind regards
David (Customer Services)
Excellent service
We had a very good experience, all our questions were answered professionally and the whole process of planning our Wills, was straight forward.
Gitesh was brilliant, he explained everything clearly and thoroughly.
29 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Debbie,
Thank you for your comments, we really appreciate your feedback. We are delighted to hear that we have been able to assist in such a clear and thorough manner and that you were satisfied with our Estate Planning service as a result. We will share your feedback with the team.
With kind regards
David (Customer Services)
Estate Planning on a Vedio Call!
We had a vedio conference call with Andrew Ford for the purpose of our estate planning. We found Andrew very easy to speak with and his demeanor was very empathetic. His attitude and professionalism made what could have been a difficult discussion easy! I have no hesitation in recommending the Co-op's Estate Planning service.
29 June 2026
Unprompted review
Reply from Co-op Estate Planning
Dear Karim,
Thank you for your comments, we really appreciate your feedback. We are delighted to learn that your meeting was conducted in such a professional manner and that you were satisfied with our Estate Planning service as a result. We will pass on your feedback to the team.
With kind regards
David (Customer Services)
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