Esslab are a fantastic partner to work with and consistently go above and beyond to support their customers. Recently, they received an enquiry for consumables outside of their range, and rather tha... See more
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We had a non standard problem, important and urgent which required research by Esslab to give us the solution. After discussions, Chris @ Esslab gave me a list of products using in stock components... See more
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We, Medtech General Trading dealing with Esslab as a Distributor in UAE and we are getting good support from their customer services and quick response from their Sales and Export Division Ms.Karo... See more
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I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab. #KAROLINA, Owen, Theresa... See more
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Company details
Written by the company
With over four decades of industry experience, ESSLAB has built a reputation as a trusted supplier of Certified Reference Materials, Instrumentation and Consumables. Our independence & expertise means that we have the capability to supply the latest high quality products which represent the best value & choice to all our customers. We have established long-standing relationships with industry-leading suppliers who share our commitment to quality and innovation. By working closely with Inorganic Ventures, Hamilton, Macherey-Nagel, OHAUS, and other renowned manufacturers, we can bring you the latest advancements in laboratory technology and ensure that you have access to the most reliable products on the market. Customer satisfaction is at the core of everything we do. We strive to exceed your expectations by providing technical expertise, exceptional customer service, and prompt support at every stage of your journey with us. Our knowledgeable customer service team is always ready to assist you with product enquiries, technical questions, and order processing, ensuring a seamless experience when you choose ESSLAB as your laboratory supplier.
Contact info
356-358 Prince Avenue, SS0 0NF, Westcliff-on-Sea, United Kingdom
- 01702 555577
- sales@esslab.com
- esslab.com
4.8
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from ESSLAB
Thank you for your kind review! We appreciate your business and look forward to working with you again in the future 🙂
Communication is a top standard
Communication is a top standard, clear, helpful and friendly.
I received the product catalogue for information.
Swiftly replying to the quotation request.
It is just a pleasure to deal with the EssLab.
10 October 2025
Reply from ESSLAB
Thank you so much for your kind review! We are thrilled you are happy with the service you recieved from the ESSLAB team. We are thankful for your business, and look forward to working with you again in the future 😊
Reply from ESSLAB
Thank you for your kind review! We are pleased you are satisfied with the service you recieved from the ESSLAB team - we look forward to working with you again in the future 😊
Quick response to request
Quick response to request. Delivery time between order to shipment could improve.
7 November 2025
Unprompted review
Reply from ESSLAB
Thank you for your feedback! We’re glad to hear that our team responded to your request quickly. Regarding the time between ordering and shipment, many of our products are brought in directly from the manufacturer once an order is placed, which can occasionally extend lead times. That said, we completely understand the importance of faster turnaround and are actively working on improving this process. We appreciate your patience and your review 🙂
For me every thing was very smooth and…
For me every thing was very smooth and quick. All the questions were responded quickly and properly. Thanks to Karolina Perek!
6 November 2025
Unprompted review
Reply from ESSLAB
Thank you so much for your kind review! We are pleased you are happy with the support you recieved from your account manager, Karolina. Thank you for your business and we look forward to working with you again in the future! 😊
Aquilant Scientific
We’re very happy to work with Esslab, a trusted supplier partner who consistently deliver prompt and reliable service. They’re always a pleasure to deal with—friendly, professional, and highly knowledgeable.
Their strong technical support, especially around analytical standards, makes a real difference in our day-to-day operations.
It’s great to collaborate with a team that shares our commitment to quality and customer focus.
Joe O'Sullivan Business Manager Aquilant Scientific
22 October 2025
Unprompted review
Reply from ESSLAB
Thank you so much for your kind review, Joe! We’re thrilled that you’re satisfied with the service you receive from the ESSLAB team on a daily basis. We also truly enjoy working with the Aquilant team and look forward to continuing our collaborations! 😊
Bad experience cancelled my order and…
Bad experience cancelled my order and informed me days after making the purchase. Misleading information on their website, don’t bother to waste your time. Look elsewhere as this company is not guaranteed to deliver your products and on the other hand, NOT trustworthy.
update: They tried to get my review flagged for stating the truth, adding on I still haven’t received my refund and have had to dispute it with my bank. I still stand by my review and wouldn’t recommend at all. I’ve never experienced something like this where you purchase something to later on find out that they’ve cancelled (no reason mentioned) and still haven’t processed a refund. Once again, wouldn’t recommend.
22 October 2025
Unprompted review
Reply from ESSLAB
We’re sorry to hear about your experience. After reviewing your order you placed a day ago, we found that you were unable to verify your identity or confirm that you are a registered laboratory or authorised end user.
ESSLAB supplies only to verified laboratories and approved end users in order to comply with regulatory and safety requirements. As your identity and status could not be verified, your order was cancelled in accordance with our company policy.
We understand this may have been frustrating, but please note that the order was not cancelled arbitrarily — it was due to the inability to confirm the required credentials. If you are able to provide documentation confirming your eligibility, please contact us at sales@esslab.com, and we’ll be happy to review this further.
Reply from ESSLAB
Thank you for your kind review, we are thrilled you are happy with the service you recieved from your account manager Nathan! We look forward to working with you again in the future 😊
Reply from ESSLAB
Thank you for your kind words, we are glad you are happy with the service you received from your account manager Nathan! We look forward to working with you again in the future 😊
Correct part was delivered as per…
Correct part was delivered as per expected delivery time.
15 August 2025
Reply from ESSLAB
Thank you for your kind review! We are thrilled you are happy with the service you recieved from the ESSLAB team - we look forward to working with you again in the future! 😊
professional support
30 July 2025
Reply from ESSLAB
Thank you for your positive review! We are thrilled you are satisfied with the support you recieved from the ESSLAB team - we look forward to working with you again in the future! 😊
Excellent supplier very good…
Excellent supplier very good communication
1 August 2025
Unprompted review
Reply from ESSLAB
Thank you for your kind review! We are pleased you are happy with the service you recieved from the ESSLAB team - we look forward to working with you again in the future 🙂
Exceptional service
I always get quick responses to my inquiries. As a B2B client i am grateful to the discounts given on particular brands. Overall am satisfied with my dealings with Esslab.
#KAROLINA, Owen, Theresa, Charlie and Chris- Thank you.
Would recommend to add more brands onto your portfolio like Merck and ThermoScientific
31 July 2025
Unprompted review
Reply from ESSLAB
Thank you for your kind review! We are pleased you are satisfied with the service recieved from the ESSLAB team. We look forward to working with you again in the future! 😊
the ICP OES Standard from Inorganic…
the ICP OES Standard from Inorganic venture serves our compliance purpose.
3 June 2025
Reply from ESSLAB
Thankyou for your feedback! We are pleased the ICP-OES standard from Inorganic Ventures supports your analysis. We look forward to working with you again in the future! 🙂
The sample is still in customs due to…
The sample is still in customs due to some documents missing.
27 May 2025
Reply from ESSLAB
Hi Patricia,
Thank you for your feedback, and we're very sorry to hear about the delay with your sample.
Unfortunately, customs clearance can sometimes be affected by document requirements outside of our immediate control, but we completely understand how frustrating this is. Please rest assured we are actively working with the courier and customs to resolve the issue as quickly as possible.
We will ensure that we keep in contact, give you real-time updates and do everything we can to make this right.
Thank you for your patience,
ESSLAB Order Support Team
Reply from ESSLAB
Thank you for your kind review! We are pleased you are happy with the products and service you recieved from the ESSLAB team - we look forward to working with you again in the future! 🙂
high quality products
great turn-around-time on responding to queries and quotes, High quality products
20 May 2025
Reply from ESSLAB
Thank you for your positive review! We look forward to working with you again in the future! 🙂
Reply from ESSLAB
Thank you for your kind review! We are pleased you are happy with the service you have received from the ESSLAB team 🙂
Great service and decent prices
Great service and decent prices. Always a pleasure to deal with Judy.
23 April 2025
Reply from ESSLAB
Thank you for your kind review! We are thrilled you are happy with the service you received from your account manager Judy 🙂
Reply from ESSLAB
Thank you for your positive review! We are pleased you are satisfied with the service you received from the ESSLAB team!
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