Updating my review to reflect the response I’ve had to my initial complaint. Customer Service have since contacted me and we have resolved the issue to my satisfaction. Thank you.
Company replied
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See what reviewers are saying
Extremely easy to order online, found my item and completed my order in under 5minutes. order delivered very quickly and quality and price of item was extraordinary good. Extremely happy with my expe... See more
Company replied
Ordered Face Masks. Good quality product, better than other similar products I have bought at a far more competitive price. Next day delivery included as standard in the price Have repurchased sev... See more
Company replied
Ordered disposable face coverings. Fantastic service, arrived much earlier than advised. Would certainly use again. Having spotted a previous review re the number of masks sent and we also discover... See more
Company replied
Company details
- Manufacturer
- Industrial Equipment Supplier
- Laboratory Equipment Supplier
- Material Handling Equipment Supplier
- Plastic Products Supplier
- Steelwork Manufacturer
Information provided by various external sources
Empteezy® is the home of quality engineered spill containment and spill control products and our overriding aim is to help you comply with legislation and implement best practice in connection with your oil and chemical storage needs. With our products tailored to meet industrial, commercial, military, marine and educational settings, we manufacture in excess of 70% of the products available in our portfolio in our own factories, making us well placed to provide you with expert advice on how our products can help you meet UK, EU and International Standards. Empteezy® is the only company within the spill control and spill containment sector to be accredited to ISO 9001, ISO 14001 & ISO 18001 International Standards and uses the vast array of experience it has amassed over the years to provide practical advice over the phone or by email, regular blogs on industry related topics, a web based advice centre and free of charge confidential site assessments.
Contact info
4 Muir Road, EH54 5DR, Livingston, United Kingdom
- 01506 430 309
- advice@empteezy.co.uk
- empteezy.co.uk
Matter resolved in a timely manner
Updating my review to reflect the response I’ve had to my initial complaint. Customer Service have since contacted me and we have resolved the issue to my satisfaction. Thank you.
24 January 2024
Reply from Empteezy
Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience or frustration you may have experienced during your recent purchase. Our team takes all feedback seriously, and we want to assure you that we are actively addressing your concerns.
We understand that Bernadette has already been in touch with you to discuss the issues you encountered. If you find that the matter has not been fully resolved or if you have any further concerns, please feel free to reach out to us at sales@emtez.co.uk.
Once again, we apologise for any inconvenience you may have faced.
Thank you for bringing this to our attention.
Flawless Service
Ordered a bund on the PM and it arrived onsite the very next day. Painless transaction and a great product. Literally cannot fault them at all. Will definitely use again for other projects.
2 March 2022
Reply from Empteezy
Hi Michael,
Thank you for the lovely review.
Our priority is to provide our customers with the best products, and service possible. We are ecstatic that we met that mark.
Kind regards,
Customer Service
Very efficient company to deal with
22 January 2022
Reply from Empteezy
Hi J Lesutis,
Thank you for the lovely review. We are over the moon to hear you are happy with your purchase.
Kind regards,
Customer Service
5* Will use again
Used this company for the first time. Very impressed with customer service and the products were of high quality.
11 January 2022
Unprompted review
Reply from Empteezy
Hi Kerry,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
We always aim to provide our customers with the best service and products.
Kind regards,
Customer Services
Great customer service and fast…
Great customer service and fast delivery. Products are exactly as recommended. Will use again for our future orders
11 January 2022
Unprompted review
Reply from Empteezy
Hi Zoe,
Thank you so much for taking the time to leave us a great review. We value your feedback.
We strive to provide our customers with the best products, and service possible to ensure customer satisfaction.
Kind regards,
Customer Service
Excellent service and back up
20 December 2021
Reply from Empteezy
Good morning,
Thank you for the lovely review. We are over the moon to hear you are happy with your purchase.
Kind regards,
Customer Services
Product exactly as described
Product exactly as described, helpful service via on line chat, item arrived at promised date.
25 November 2021
Reply from Empteezy
Hi Norm,
Thank you for taking the time to review us.
We are delighted to hear that you were happy with the overall experience.
Kind regards,
Customer Services
Good service and prompt delivery
23 November 2021
Reply from Empteezy
Hi Christine,
Thank you so much for taking the time to leave us a great review. We value your feedback.
Kind regards,
Customer Service
friendly but was not efficient
Goods had to be chased up. However customer service handled the mishap quite well
12 November 2021
Reply from Empteezy
Hi BK
I'm sorry there was a problem with your purchase, but pleased to hear our customer services department dealt with the issue to your satisfaction.
Kind regards,
Customer Services
Reply from Empteezy
Hi Simon,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Kind regards,
Natasha
Super service
Always first class service which is why I return to this company for my needs.
27 October 2021
Reply from Empteezy
Hi Mrs Campbell,
Thank you for continuing to be a valued customer.
We strive to provide our customers with the best products, and service possible to ensure customer satisfaction.
Thanks
Reply from Empteezy
Hi M W
Thank you for the amazing feedback on our disposable face masks.
Our priority is customer satisfaction and we are ecstatic that we met that mark.
Kind regards,
Natasha
Product and service exceptional
21 September 2021
Reply from Empteezy
Hi Elwyn,
Thank you for taking the time to review us.
We are delighted to hear that you were happy with the overall experience.
Kind regards,
Natasha
Good quality I have to wear them 12…
Good quality I have to wear them 12 hours a day great service wish more companies in this country would buy them
16 September 2021
Reply from Empteezy
Hi Margaret,
Thank you for the lovely review.
Our priority is to provide our customers with the best products, and service possible. We are ecstatic that we met that mark.
Kind regards,
Natasha
I have used this company twice for…
I have used this company twice for disposable masks,on both occasions the order has arrived promptly and very well packaged,I will use them again and would not hesitate to recommend them
7 September 2021
Reply from Empteezy
Hi Michelle,
We are delighted to hear this is your 2nd time ordering disposable face masks from us. Thank you for your business.
Thanks
Natasha
Reply from Empteezy
Hi,
Thank you for the lovely review. We are delighted to hear you are extremely happy with your purchase.
Thanks
Natasha
As always great product & great service…
As always great product & great service . Thankyou
9 June 2021
Reply from Empteezy
Hi Lesley,
Thank you so much for taking the time to leave us a great review. We value your feedback.
Kind regards,
Natasha
Top class service
Top class service, quick and easy. Product also very good at a good price
31 May 2021
Reply from Empteezy
Hi Kenneth,
Thank you for taking the time to review us.
We are delighted to hear that you were happy with the overall experience.
Kind regards,
Natasha
Reply from Empteezy
Hi Mick,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Kind regards,
Natasha
Reply from Empteezy
Hi David,
Thank you so much for your continued support. We are over the moon to hear you are happy with your purchase.
Here at Empteezy, we value your feedback as we strive to provide our customers with the best products, and service possible to ensure customer satisfaction.
Kind regards,
Natasha
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