Essence Amsterdam Reviews 

138
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting that items like jewelry are gorgeous, well-made, and feel solid, often exceeding expectations. Many reviewers highlight the exceptional customer service, describing staff as friendly, professional, and quick to resolve issues, contributing to an overall great service experience. However, some people mentioned experiencing longer than expected delivery times for their orders. Additionally, a few other people also felt that certain products did not always meet expectations regarding durability, with issues like stones becoming dislodged or scents not lasting as long.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality,... See more

Quality

Reviewers highlight positive aspects of quality, with many expressing satisfaction with the durability and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being friendly,... See more

Service

Reviewers mention positive feedback about service, highlighting it as quick, kind, and effective. Customers... See more

Order

Users describe ambiguous interactions with order, with some expressing satisfaction and happiness with their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The juwelery looks gorgeous and has a great quality everything is awesome.The only thing is that it takes a really long time to arrive.

Company replied

Rated 5 out of 5 stars

Bought necklaces with the 2 for 1 deal and I'm very happy with both! They shipped out the following day and arrived quickly, plus the quality is honestly better than I expected. The pendants are beaut... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’m absolutely thrilled with the rings I purchased! The quality is fantastic and they look even better in real life. There was a small issue, but Sarah from the customer service team handl... See more

Company replied

Rated 5 out of 5 stars

“I’m absolutely thrilled with my rings! They look stunning and have the appearance of real gold, even though they are gold-plated. The finish is neat, and they feel solid and high-quality. Just what I... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Premium essential jewelry. Designed in Amsterdam. Delivered Worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

138 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(138)

84 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good quality.

Very good quality.
I am very satisfied with the products and will order again.
Unfortunately the chain was too small and I contacted them via email, where I was answered immediately.
The correct size chain was replaced free of charge.
I recommend the shop with a clear conscience!

2 February 2024
Unprompted review
Rated 5 out of 5 stars

I bought a ring and a bracelet.

I bought a ring and a bracelet.
I am very satisfied with the products and will order again.
Unfortunately the ring was too big and I contacted them via email, where I was answered immediately.
The correct size ring was replaced free of charge.
I recommend the shop with a clear conscience!

16 December 2023
Unprompted review
Show reviews in all languages. (138 reviews)

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