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They never handed my parcel over to the courier. Waited 10 days and the tracking never updated/was picked up.
2 stars as they did reply to my email quickly, hopefully they processed my refund - we will see.
I had a really poor experience with this company. Delayed delivery, poor communication about that, no message when the delivery was due, then a delivery at 8.45pm which was stolen when it was left in full view on my doorstep. I messaged the company to complain (with a follow up) and they have not even bothered to acknowledge it. I will avoid in future.
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