Very good and fast delivery
26 September 2026
Reply from Perfume's Club Italy
Grazie di cuore per la fantastica recensione!
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Beauty Supply Store
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Health and Beauty Shop
About Perfume's Club Italy
Written by the company
Perfume's Club è un'azienda spagnola specializzata nella profumeria e nella bellezza online, fondata nel 2009 e con sede a Palma di Maiorca. La nostra storia nel mondo della profumeria e della bellezza risale al 1965, quando la famiglia Cañellas ha aperto Perfumerías Cañellas. Da allora, uniamo la nostra tradizione familiare alla tecnologia e all'innovazione per rendere il mondo della profumeria, della bellezza e del lusso più accessibile.
Oggi, Perfume's Club è un punto di riferimento internazionale per la bellezza online, con oltre 1.000 marchi, 25.000 prodotti e più di 3 milioni di clienti in tutto il mondo. Il nostro catalogo comprende profumi, prodotti per la cura del viso e del corpo, make-up, prodotti per la cura dei capelli, igiene, protezione solare e prodotti di bellezza per uomo. Collaboriamo con i principali marchi e offriamo prodotti 100% originali, riunendo un'ampia selezione di prodotti di bellezza in un unico spazio.
La nostra proposta combina un ampio catalogo con prezzi competitivi, numerose promozioni e sconti fino al 70%, oltre a vantaggi come campioni omaggio con gli ordini e un programma fedeltà.
Siamo presenti in 21 mercati internazionali, adattando la nostra esperienza di acquisto online ai clienti di ogni Paese, mantenendo al contempo lo stesso impegno per l'autenticità, la qualità e il servizio.
Il nostro lavoro è stato riconosciuto con diversi premi del settore, tra cui il Best E-Commerce ai BeautyProf Perfume of the Year Awards 2026, il Best Selective E-Commerce 2026 assegnato da Advantage Report e il Best E-commerce or Marketplace for Cosmetics and Perfumery ai Digital Beauty Awards 2023.
Continuiamo a sviluppare la nostra attività con l'obiettivo di rendere la bellezza sempre più accessibile, integrando al contempo la sostenibilità e l'impatto sociale nel nostro modo di lavorare. Il nostro obiettivo rimane lo stesso: avvicinare la profumeria, la bellezza e il lusso ai nostri clienti attraverso la tecnologia e un'esperienza di acquisto online semplice e sicura.
Contact info
Italy
- perfumesclub.it
4.5
Excellent
2K reviews
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Replied to 24% of negative reviews
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Reply from Perfume's Club Italy
Thank you for your enthusiasm and for your trust! 💙
ao you make an order and then all you get from them is silence for 8 days
I made an order on Aug 19th and I paid it. They didn't send me no email, no updates in the app. I waited till Aug 25th. No news. They have not sent me an update, nor have they shipped the order. A complete silence and absolutely no way to follow up and verify if it would be canceled or I would receive it. I had to send them multiple times emails and contacting customer settings via their website pages. Finally they cancelled the order after 8 days that the order was made.
25 August 2026
Reply from Perfume's Club Italy
Good morning,
We are truly sorry for the experience you had with your order and for the lack of communication and updates during this time. We understand how frustrating it must have been to wait several days without receiving any information, especially after contacting us on multiple occasions.
We sincerely apologize for the inconvenience caused and appreciate you taking the time to share your experience with us.
Kind regards,
Reply from Perfume's Club Italy
Grazie mille per il tuo feedback! 😊
Reply from Perfume's Club Italy
Grazie per il tuo commento! 😊
Velocita e credebilita ❤️❤️❤️
16 June 2026
Competitive prices, large selection of fragrances
Great experience from finding the fragrance/products that I was looking for to making the order. It was fast, convenient and at a competitive price. Everything went well and got my perfume delivered in a breeze from Spain.
6 June 2026
Product missing.
There was a product missing from the receipt for the package delivered by UPS. I filed a complaint. I hope it doesn't happen again.
12 June 2026
One of the best online shop for Quality…
One of the best online shop for Quality products at reasonable prices, My first time buying and I was very impressed. I will continue to shop there.
13 April 2026
Avoid
I ordered three creams from Perfumes’Club and deliberately chose UPS as the courier, paying extra because I expected a more reliable service.
When I collected the parcel from the parcel room in my building, which is covered by CCTV, the box was half open and one product was missing. I immediately took two photos and sent them to customer service.
They only replied four days later asking for photos from all angles so they could raise this with UPS. By that point, the box had already been thrown away. Had they replied promptly, I would have followed whatever instructions were required.
I also asked where these instructions were stated and was told they were included in the order form. They sent me a screenshot of the instructions and they are in Spanish. Considering it's Perfume's club Great Britain, the instructions should have been in English. I haven’t heard from them since.
This situation has been handled very poorly. The slow response and now the lack of response have effectively removed any responsibility from their side. I can see a clear pattern emerging from similar reviews. Avoid.
29 January 2026
Unprompted review
All good as usual!
29 November 2025
Honestly
Honestly, really disappointed with my experience. I placed an order on Perfume Club but couldn’t receive the package because I wasn’t home, so it got returned. It’s been over a month now and I’m still waiting for my refund(price :146 euro)I’ve emailed them three times and haven’t received a single reply. Just feeling ignored at this point. I used to trust this store, but now I’m not so sure anymore
14 May 2025
Unprompted review
Fake and not original products
Worst experience of fake perfume. I bought Eros Parfum and it doesn't last on me like 1 hr. Their customer service kept manipulating me and then close the request without solving it. Don't recommend them at all.
10 January 2025
Unprompted review
I recommend
Amazing service, quick delivery and extraordinary products. I received everything perfectly packed and with some samples of products to try.
4 September 2019
Unprompted review
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